Home Instead Senior Care

  www.homeinstead.com
  www.homeinstead.com

Home Instead Senior Care Reviews

Updated November 20, 2014
Updated November 20, 2014
225 Reviews
3.3
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Roger Baumgart
37 Ratings

Review Highlights

Pros
  • Great group of people who want to make a difference and help seniors (in 10 reviews)

  • Flexible hours that work around your schedule (in 17 reviews)


Cons
  • No benefits back then in 2010 and unreliable caregivers relieving one from a shift (in 16 reviews)

  • Management makes snap decisions, low pay, no benefits (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Home care for Seniors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA in Kennesaw, GA
    Current Employee - CNA in Kennesaw, GA

    I have been working at Home Instead Senior Care part-time (less than an year)

    Pros

    The client is in their familiar surroundings and usually have family near or that visits often. I was able to work in homes, assisted living facility and a rehab center when the family wanted someone there to help with care as there was a high fall risk. The care needed was evaluated by the company nurse and if there were any questions, you could call the office. They often knew what the family wanted and any changes to be made.

    Cons

    It is very hard to need to go to a different place each day and sometimes the directions were wrong. The work was not regular. Too many weeks with no clients. They might have needed to give them to the new hires since they seem to hire more nearly every week. I have been with the company since July but have had only a few weeks of regular clients.

    Advice to ManagementAdvice

    Be considerate of employees needs as well as client needs. Hard to keep employees when they aren't able to have work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Assist Elderly With Everyday Life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Crossville, TN
    Current Employee - Caregiver in Crossville, TN

    I have been working at Home Instead Senior Care full-time (less than an year)

    Pros

    Working With This Company, Allows Me Feel What I Do Day To Day Is Important.

    Cons

    My Weekly Hours Are Low.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    WOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Health Care Giver in West Nyack, NY
    Former Employee - Home Health Care Giver in West Nyack, NY

    I worked at Home Instead Senior Care part-time (more than an year)

    Pros

    Can't think of too many pros really

    Cons

    Everything seems fine at first.Then you realize that it's really not They allowed some of us in senior's homes before our background check was back. Then I told them the man I cared for was so much better and he didn't need as many hours and my back was bad also so i wanted to work the minimum amount of hours ..Well my boss and owner of the company, Alison, HOUNDED texted and bothered his son for more hours or to replace me with another person. It was truly sickening how greedy they are.. They also overcharged my man for months for one hour and knew it .I've heard from other employees they do that all the time. After I received a great review and perfect care of the gent I care for..... I got a whopping 25 cent raise!!!!!!! I laughed at that..They charge $22 an hour and pay us $ 9??? Greed!

    Advice to ManagementAdvice

    Be honest.... quit scamming people for money and pay the workers better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    A caring company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Health Caregiver in Huntsville, AL
    Current Employee - Home Health Caregiver in Huntsville, AL

    I have been working at Home Instead Senior Care part-time (more than 3 years)

    Pros

    Very good training from the start, continued training, good opportunities for advancement, professional staff, and they send you cards seem to show their appreciation.

    Cons

    Caregiver pay (it is what it is..), there may be times when you do not have shifts to work (its kind of as needed).

    Advice to ManagementAdvice

    Keep up the good work. Try to find a way to increase the pay rate up to at least 9.00 per hour. I think that that might attract more professional caregivers.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Rewarding Job, Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver
    Current Employee - Caregiver

    I have been working at Home Instead Senior Care part-time (less than an year)

    Pros

    Rewarding word, fairly easy job, no expierence requires, training opportunities

    Cons

    Hounded you for shifts even if you couldn't work, low pay, poorly managee

    Advice to ManagementAdvice

    Keep a file on your employees so you don't ask them to work shifts they have already told you they can't. Be more consistent in enforcing rules.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver in Jacksonville, FL
    Former Employee - Caregiver in Jacksonville, FL

    I worked at Home Instead Senior Care part-time (more than an year)

    Pros

    people you take care of are wonderful and loved what I did.

    Cons

    pay very poor, company does not want to pay for anything not even initial things when you sign on with them such as background check etc..

    Advice to ManagementAdvice

    Please consider improving your pay scale. You have a lot of good people working for you and you are making money off of them while they are out representing your company. They might choose to stay longer or say better things if felt you weren't all about yourself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Unfortunate Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Livonia, MI
    Former Employee - Anonymous Employee in Livonia, MI

    I worked at Home Instead Senior Care full-time (more than an year)

    Pros

    The only "Pro" of working with HISC was the ability to provide advocacy and assistance to the Elderly.

    Cons

    The structure of HISC makes it nearly impossible to provide the best care possible to Client population. Community Liaison/Sales Person consistently promotes and guarantees service-levels to potential Clients, of which local business has absolutely no ability to provide.

    The constant focus of Franchise Managers is to ensure their margins are favorable. Field-Staff are never allowed OT, even if it means consistency of care for the Client. Scheduling staff are paid on salary, and expected to work 10-12 hour days filling shifts, while recruitment consistently is left with an inability to hire, due to disgustingly low wages, again-as a result of ownership salivating over margins. Scheduling and recruitment staff are asked to break EEOC Law on a daily basis.

    Advice to ManagementAdvice

    Although your franchise is a business endeavor, and an extension of your direct finances, consider realizing the nature of the business you are in, vs. your own material gain.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Excellent brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Player in Palmyra, PA
    Former Employee - Key Player in Palmyra, PA

    I worked at Home Instead Senior Care full-time (more than 5 years)

    Pros

    Make a difference in life of elderly

    Cons

    Lots of changes constantly, part of the business

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very great company to work for. Very Nice staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Birmingham, AL
    Current Employee - Caregiver in Birmingham, AL

    I have been working at Home Instead Senior Care full-time (more than an year)

    Pros

    Flexible hours, Nice staff, great pay

    Cons

    Nothing Cons to say about this Employee.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    High value, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver
    Former Employee - Caregiver

    I worked at Home Instead Senior Care full-time (more than 5 years)

    Pros

    You can get enormous joy from feeling useful.
    You know you are providing needed service to a generally unserved portion of the population.
    Most of the people you care for are delightful, and listening to them gives you a clear window to the past. They are "Living History"!
    You can, often, get more latitude, concerning hours/days worked, than many other types of work. Training is provided, free of charge.
    You will learn patience, and a sense of humour, along with your other lessons.

    Cons

    You must expect to "lose" clients, frequently, due to age/health issues.
    Sadly, you are not allowed to "follow" clients that you no longer care for. You may not visit them, or have contact with their family. In many cases, I was not even informed of their death until weeks, or months, after their funeral. Then, it was because I inquired after them.
    Pay is low, expectations are high. You are often informed that you will be needed with little notice, and little respect as to your current plans.
    It is difficult to keep from becoming fond of your clients, and this can be a source of stress.

    Advice to ManagementAdvice

    Pay more attention to your caregivers, they may see day to day problems that you miss.
    Pay your caregivers what they are worth. We understand about your "bottom line", but we need to address ours, too. We are doing a physically, and emotionally, demanding job. We deserve more than a "babysitter's" compensation.
    Hire "floaters". Caregivers who can come in, on short notice, on any shift, as needed. This will eliminate having to call caregivers in, at the last minute, or on their day off, when they have plans.
    You should give floaters slightly more, per hour, as they are constantly "on call".
    When considering rewards; cups and plaques are nice; but shirts, gift cards, and checks, are much more useful. There should be more rewards for "good work", (in addition to, not instead of) as most now, are for length of service.

    Recommends
    Positive Outlook
    No opinion of CEO

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