HomeAway Reviews

Updated July 1, 2015
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4.4
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Recommend to a friend
Approve of CEO
HomeAway CEO Brian Sharples
Brian Sharples
160 Ratings

Pros
  • They make a genuine effort to accommodate work life balance (in 15 reviews)

  • Fun and social work environment - lots of social events to get to know colleague's even better (in 14 reviews)

Cons
  • Good luck keeping your work/life balance (in 8 reviews)

  • Company is growing bigger everyday and could fall victim to a 'corporate' environment (in 6 reviews)

More Pros and Cons

188 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Excellent!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk/Project Coordinator in Austin, TX
    Current Employee - Front Desk/Project Coordinator in Austin, TX

    I have been working at HomeAway full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    HomeAway is the best company I've worked for. I love it here.

    - Great office environment and great company culture. Very laid back and relaxed.
    - Really nice offices with game rooms for decompressing
    - Snacks, coffee, and sodas provided
    - Great corporate events and happy hours, fun parties
    - Plenty of room for growth
    - Eco friendly company, focused on recycling and green initiatives
    - Alternate transportation methods such as company provided bike lockers, discounted monthly bus passes, and shuttles to go between offices.
    - Company is constantly growing creating room to move up within the company
    - Company provides nice computer equipment to work
    - Senior management seems eager to be helpful to their employees

    Cons

    - Benefits could be better, but are better than I've had elsewhere.
    - Parking is an issue if you work at Headquarters, but they do provide affordable options.


  2. Helpful (1)

    Awesome growing company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at HomeAway full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the fast pace work environment and how wonderful the company treats its employees.

    Cons

    I have nothing bad to say about the company.

    Advice to Management

    I think management is doing awesome!


  3. Nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative
    Former Employee - Customer Support Representative

    I worked at HomeAway full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly & helpful coworkers
    Free snacks
    Lots of vacation time

    Cons

    -Misleading job description
    -Can't use the restroom without permission
    -30 seconds between ENDLESS calls
    -Mandatory overtime without an end date (I did it for 2 months which meant I was spending roughly ten hours a day in a call center EVERY day)
    -Customers have hold times of anywhere between 10 minutes to 30 minutes which means they are extremely angry by the time they speak with anyone. In short, we were understaffed which is why there was so much overtime required. It could have been avoidable.

    Advice to Management

    The job description was misleading - probably because the job itself is beyond miserable. Transparency would be nice and would decrease the turnover rate. Please hire enough staff well in advance so that you don't have to work your employees to death. Also give your employees the chance to go to the restroom or get water without asking! Such a degrading job.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Micromanagers are the new norm.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience
    Current Employee - Customer Experience

    I have been working at HomeAway full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    C team is very open and sharing with the direction of the company.
    Cool office environment
    The people are generally pleasant.

    Cons

    Mid level managers are expected and rewarded for micromanaging.
    Some employees are allowed to work from home or telecommute daily while others are not, even within the same team and department.
    Productivity is generally not rewarded if you go above and beyond.
    Lots of talk of cultural changes without much action.

    Advice to Management

    Trust your people.
    Ease up with the micromanaging.
    Hire managers and employees that fit the culture.


  6. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HomeAway full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Facility. Awesome People. Great sense of team community.

    Cons

    Too fast paced and stressful at times.


  7. The best company I have ever worked for with a serious focus on customer satisfaction and employee appreciation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Austin, TX
    Former Employee - Customer Care Agent in Austin, TX

    I worked at HomeAway full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great sense of community within the company. Awesome work environment and benefits. You are trusted to be a good employee and not micromanaged.

    Cons

    Lack of on going training. Other than that more management attention to individuals would have been nice but there was a lot of growth during my employment and this caused management to be spread a bit thin.

    Advice to Management

    Improve the employee to management ratio so that there is more 1:1 attention.


  8. Great teams, talented co-workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeAway full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hard work with a lot of opportunities to learn from talented team members, great office spaces with tech investments that make working fun. Exec management available for questions every week and open to answering them! Play hard / awesome company events. Care a lot about company culture.

    Cons

    some thing are more complicated than seems necessary


  9. Great place, great people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at HomeAway full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    HomeAway's culture is great! Although we are a big company with multiple offices across the globe, we hire such great people. Not only are my co-workers smart, dedicated, and dependable, they are a ton of fun and keep the office life full of laughter.

    Cons

    When implementing change, sometimes the details get lost and come up as fires. Taking the time to plan and get all necessary vital information before implementing change would make for a better, easier implementation.

    Advice to Management

    Get to know your teams on a more day-to-day level. Depending on the team, quarterly gatherings happen at the least but it would be nice to see management around the office more and be able to share information in a more informal atmosphere.


  10. Eh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HomeAway

    Pros

    Nice Office, Nice Benefits, Nice Equipment

    Cons

    Poor Management, Lack of Team Communication


  11. Great Call Center to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Austin, TX
    Former Employee - Customer Support Representative in Austin, TX

    I worked at HomeAway full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great Medical and Dental Benefits and amount that has to be paid by employee is a good price
    -401 K
    -Amazing Staff including higher ups
    -Great Pay
    -Open Door Policy
    -Provides snacks, drinks, and coffee
    -Outings and celebration activities for holidays
    -Paid Vacations - PTO time
    -Discounts with metro service
    -Consistently changing
    -5 x 8 or 4 x 10 schedules

    Cons

    -Call center environment. It can be extremely stressful and fast pace if you're not use to it.
    -Consistently changing (if you are not the person who likes change)
    -Not enough down time to recollect yourself



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