HomeAway

www.homeaway.com

HomeAway Reviews

Updated January 23, 2015
Updated January 23, 2015
166 Reviews
4.4
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
HomeAway CEO Brian Sharples
Brian Sharples
139 Ratings

Review Highlights

Pros
  • Work-life balance is ideal - if work is getting done, you can do what you need to do (in 15 reviews)

  • Fun and social work environment - lots of social events to get to know colleague's even better (in 14 reviews)


Cons
  • The pay is good, plus commissions , the work-life balance is definitely positive (in 8 reviews)

  • The company is growing FAST - generally more of a positive than a negative, but communication between departments could be improved (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at HomeAway

    Pros

    Great people and top management

    Cons

    The company is growing very quickly, decisions are not always thought through properly

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fabulous company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in London, England (UK)
    Current Employee - Customer Service Representative in London, England (UK)

    I have been working at HomeAway full-time (less than a year)

    Pros

    Before working for HomeAway, I didn't realise that there was such a workplace where you LOOK FORWARD to Monday mornings. The laid back and friendly environment makes for a productive and outstanding place in which to work whilst everybody is always on hand to assist you if you need help.

    The fact that the company is so large & international only further adds to its appeal as there is plenty of scope for career development and there are so many ways in which you can be aided in working towards your desired position within the company.

    Cons

    Right now, there are none.

    Advice to ManagementAdvice

    Very very little to fault except perhaps management spending less focus on the level of score you receive in customer service surveys and take into account the actual content of the case to see why a certain score was provided.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    A great family to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative in Austin, TX
    Former Employee - Customer Support Representative in Austin, TX

    I worked at HomeAway full-time (more than a year)

    Pros

    Without a doubt the best company I've wirked for. People are very friendly, there is a real sense if comradery. The business takes very good care of employees too, and management is keen for employees to be given lots of responsibilities to encourage their careers to evolve.

    Cons

    When I left the company, it was going through a transition from a start up to a public company. Consequently a lot of new burocracy was introduced and a lot of people who had been with the company for years were unceremoniously let go by new department heads who were brought in from the outside. I was unaffected by these changes, but the new atmosphere was not one in wish I wanted to continue working, hence I started looking for other opportunities elsewhere.

    Advice to ManagementAdvice

    Realize that the people working for you care a great deal about the company's success - and each other. When you treat one person as disposable, you are likely to lose a lot of others out of protest.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company culture, everyone can be a contributor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at HomeAway full-time (less than a year)

    Pros

    Everyone at HomeAway can be a contributor; it's an environment where fresh ideas and hard-work are valued. As a manager, my work-life balance is very manageable. I feel very motivated to come to work every day, and the pay-back is flexibility, great benefits, and a feeling of inclusion.

    Cons

    As the company succeeds and expands globally, it is hard to maintain a sense of inclusion across all global offices. I manage a global team, with some team members in the US and a few in Europe. The company is extremely Austin-centric, but I believe that everyone at the C-Level understands this challenge and is working to ensure that we have a unified, global team.

    Advice to ManagementAdvice

    Continue to hire experienced, talented C-level team members globally.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    my review for the Frankfurt office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Frankfurt am Main (Germany)
    Current Employee - Anonymous Employee in Frankfurt am Main (Germany)

    I have been working at HomeAway part-time (more than a year)

    Pros

    people are great, modern and professional company - very good onboarding process, flexible working hours, working from home and part-time is welcome, sympathetic towards parents and their needs, very nice and modern office, good feedback to your own performance incl. direct awards for employees and teams, employees are supported in permanent social engagement activities, nice after work partys, good salary and perks

    Cons

    no major concerns - some minor issues as for every global and fast growing company, career opportunities limited but work in progress, the coffee mac hines

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Open friendly progressive company with a strong strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at HomeAway full-time (less than a year)

    Pros

    Whilst I can't think of a central London office with better views, that isn't the best thing about HomeAway London. There is a really positive culture and whilst not unreasonably we all have to deliver our results for the company to continue to prosper there is a good friendly vibe to the place, people are friendly and willing to help, and at the end of the day there is an ethos that we can have fun doing our jobs and coming to work as well.
    I have never worked anywhere where the senior management share the vision, goals and data as openly with ALL staff, which is very refreshing and reinforces that this is a team not just a corporation.

    Cons

    Working across time zones has its challenges, and complexities but in the main they are workable. There are at times a lot of meetings and weekly updates come around fast however this does at least encourage accountability and fosters openness.

    Advice to ManagementAdvice

    There is a lot of focus on process at times rather than just getting the job done, that whilst it ensures robust and diligent practices are followed, it feels a bit heavy at times for the tasks required and seems to suck up a lot of time and energy.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The right balance between tech giant and high-growth startup

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BI/Strategy Associate in London, England (UK)
    Current Employee - BI/Strategy Associate in London, England (UK)

    I have been working at HomeAway full-time (more than a year)

    Pros

    You feel like you’re playing a role in building something
    The Apples and Googles of this world are great, everyone knows they’re great, they’re probably still going to be great in 10 years. For me working at companies at the top of the tree feels a little more like being a cog in the machine than someone who can grow the company and make it better and I find that very disengaging. Related to this is company size, HomeAway is big but not so big that it’s tough to feel like you’re contributing or be recognised for doing so.

    An established and profitable company
    HomeAway is developed and successful enough to compete on comp with larger tech players which most startups can’t. HomeAway is a well capitalised and profitable so you avoid the uncertainty that accompanies many startups reliant on external funding.

    Work/Life balance is great
    I find people are committed and focused on their jobs but equally to their lives outside of work. This means working time tends to be more flexible, working from home (at least part of the week) seems to be an option in most roles. I work hard but I love the control I have over when this is, I feel I can leave as early or late as I feel is appropriate given my workload without anyone thinking better/worse about me for doing so

    Cons

    As per the title HomeAway strikes a great balance between a tech giant and startup but that doesn’t make it perfect

    Brand
    A company with a great brand is instantly recognisable and can (rightly or wrongly) give you instant credibility as an employee. You won’t get this with HomeAway. Most people (even in the tech industry) don’t know of the company and certainly don’t recognise its scale.

    Speed
    HomeAway can feel slow relative to a smaller company at times with can frustrate some people. I tend to see this as an inevitability as a company gets to a certain size but am sometimes disappointed by what feels like a constrained ability to iterate and improve our product offering

    Responsibility
    Although HomeAway is not so big that it’s difficult to be recognised you’re still not going to get the roles and responsibilities you would in a smaller company as quickly

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fantastic environment, fantastic people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Helpdesk in London, England (UK)
    Current Employee - IT Helpdesk in London, England (UK)

    I have been working at HomeAway full-time (more than a year)

    Pros

    The HomeAway culture is unlike anything I've experienced before. There is a real sense of involvement from the Executives down to the average joes. Everyone enjoys their work and the environment. You have the freedom to express yourself and not be just another employee

    Cons

    Some roles have the glass ceiling like any other company.

    Advice to ManagementAdvice

    More focus on training and development

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Representative in London, England (UK)
    Current Employee - Customer Support Representative in London, England (UK)

    I have been working at HomeAway full-time (less than a year)

    Pros

    Fantastic atmosphere in the office and a company that looks after their staff as much as possible.
    Career opportunities are always available
    Due to the casual nature of the company there is a great link from managers to other employees

    Cons

    Company is growing bigger everyday and could fall victim to a 'corporate' environment

    Advice to ManagementAdvice

    To discuss changes with employees as they will always have a great insight to what the customer wants

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Proud to be working for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BI Analyst in London, England (UK)
    Current Employee - BI Analyst in London, England (UK)

    I have been working at HomeAway full-time (more than a year)

    Pros

    It's super exciting to be part of a successful and fast-growing company! Good salary, great benefits, and a very enjoyable working environment.

    Cons

    Brace yourself for changes! There is no way you can get bored since the company is in constant evolution!
    It can be a bit stressful though, and you sometimes wish you could enjoy a few more months before next reorganization!

    Recommends
    Positive Outlook
    Approves of CEO

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