HomeServe UK

www.homeserve.com

HomeServe UK Reviews

Updated January 7, 2015
Updated January 7, 2015
77 Reviews
4.4
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Martin Bennett
20 Ratings

Review Highlights

Pros
  • attitude of senior management is definitely about openness and honesty (in 6 reviews)

  • But HomeServe is now easily the best Company I have ever worked for (in 5 reviews)


Cons
  • People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress (in 4 reviews)

  • Annoyed just about every regulator going (FCA, Oftel, etc), and practices had the potential to annoy the others if they ever found out about it (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's getting better and better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Customer Service Representative (Retention) in Walsall, England (UK)
    Current Employee - Outbound Customer Service Representative (Retention) in Walsall, England (UK)

    I have been working at HomeServe UK part-time (more than 8 years)

    Pros

    Great empowerment to do the "right thing" and a true customer first approach.

    Senior management team actually listen to frontline staff and take steps to improve

    Employee benefits such as free gym, vouchers and tickets to football games etc

    The best thing about working at Homeserve is most definitely the people around you, a bunch of loyal and talented individuals

    Platform provided to express ideas and improvement business wide which directors are actively involved in

    Good pay

    Dress down Fridays : )

    Cons

    Lack of career progression, a lot of great people have left due to this ( I do believe this is being improved )

    First line team managers don't seem to have much freedom and seem dictated too

    Ask you to make judgement calls but penalise you if it goes against their personal judgement

    We work really hard, it doesn't need to be so regimented

    A lot of false promises made in work area

    Advice to ManagementAdvice

    Do the effort survey on a monthly basis in regards to agents opinions on their coach, team manager and sales manager.

    Keep listening to the employees , the business will continue to get better!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not for Everyone. Read below.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Miami, FL
    Current Employee - Sales Representative in Miami, FL

    I have been working at HomeServe UK

    Pros

    Nice area to work. And its better than being unemployed. The company itself has doubled in size in a years time. Not the number of employees, but the amount customers they service. With this being said, the company itself is not going out of business in this economy that is important.

    Cons

    If you are applying at Homeserve for Inbound sales department, these are things to know prior to even applying;

    Expect your pay to be very inconsistent, the commission structure is set up to either reduce your pay or make sure you arent allowed to collect your hard earned bonus. The going rate at Homeserve since the date of this posting is 10 dollars an hour. If you excel at various categories then you will be awarded higher pay. This structure is desgned to ensure minimal pay is earned as often as possible. So basically how you perform one month will determine your Hourly pay for the following month. Management knows this structure is the cause for them losing so much great talent and have been promising changes for over a year now. Still no changes. These statements are not intended to bash the company nor is any of this false. I just have to make sure that those that are seeking employment here, know exactly the terms of their compensation. Please ask them upfront for commission structure information along with hourly rate and if this amount ever fluctuates, not in your favor.

    Also you must be a tough individual to work here. Homeserve is a home insurance company that promises their customer to live worry-free of home emergencies, This appeals to the elderly population, who fail to read terms and conditions which deny them of being indeed "covered".
    I have listed some of the general exclusions that Homeserve customers are denied by:

    *emergency breakdown , *Acts of God, and *pre-existing conditions. So what I am saying is that if you have a righteous attitude, this may not be the best place to work. You will witness alot of questionable decisions being made against someone who is of age, that can be your own grandparents. You will get calls from elderly people who are crying because they dont have any heat and are cold because their heating systems where determined to be damaged by an pre-exisitng condition. And you will have to turn them away. Then turn around and sell to another elderly person that lives in that same area. As long as you can remain focused on achieving as many sales as possible than you this is the job for you.

    Advice to ManagementAdvice

    Once in for all, set an hourly rate that will not flutuate against your sales representatives favor. Think about rewarding those who speak multiple languages, Examine the message you portrait when you express favortism by hiring who you are comfortable with versus the actual better candidate.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Exciting & fun. A forward looking Company with plenty of challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Marketing in Walsall, England (UK)
    Current Employee - Manager - Marketing in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than 8 years)

    Pros

    + Autonomy and control to get the job done
    + Fantastic people - we care about each other and have fun
    + Plenty of challenge - there are no mundane Mondays
    + Additional benefits such as healthcare, bonus, high street discounts, fun incentives
    + Clear strategic direction and communication. It means a lot to know where we're going, how and in what timeframe
    + Employee engagement - Charity Partnerships, Volunteering, social networks, clubs, team opportunities
    + Massive systems & infrastructure investment

    Cons

    - Limited professional development
    - Limited personal development but is getting better

    Advice to ManagementAdvice

    Continue the investment in our People and Customers. It has plenty of offshoot benefits. It is motivating to see us getting it right.

    Let's put even more into our Service Operations - recruitment & making processes effortless

    Recommends
    Positive Outlook
    Approves of CEO

    HomeServe UK Response

    Jan 7, 2015Chief Marketing Officer

    Thank you for taking the time to post a review. It looks like your experience is similar to mine in that although no company is perfect the current situation at HomeServe is very empowering and you ... More

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  5. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in Walsall, England (UK)
    Current Employee - Digital Marketing in Walsall, England (UK)

    I have been working at HomeServe UK

    Pros

    HomeServe is a fantastic company to work for. Over the last 3 years it's grown from a sales-focussed company to one that really values its employees and customers. It's also taken great care to review its products and services, ensuring it provides a good quality service. Career progression is very good and if you work hard you'll be recognised for it. Marketing as a departments is a great place to work, with lots of emphasis placed on having fun, as well as targets and customer focus.

    Cons

    Processes can be restrictive due to working in a regulated environment.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    The type of job I don't dread going into on a Monday morning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeServe UK full-time (more than a year)

    Pros

    HomeServe is a great place to work in my opinion. There's lots of benefits for the employees, we are treated well, there's always potential to progress in your career, and it's a company that is growing rapidly which adds to the excitement of being part of the adventure. The people here are brilliant, which makes the thought of coming into work a lot easier in the mornings!

    Cons

    As the company is growing quite fast - there is perhaps a shortage of processes to allow things to run as smoothly as possible. In a fast paced environment it would be ideal to have processes that lend themselves to the pace we work at.

    Advice to ManagementAdvice

    I know many people that work more hours than they are expected to. Any additional benefits for such workers?

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    I have been working at HomeServe UK full-time (less than a year)

    Pros

    Excellent pay and incentives, benefits. Good hours of work and excellent support from trainers and HR.

    Cons

    Learning about problems in the home (plumbing. electrical) how to handle different types of call and learning the claims system.

    Advice to ManagementAdvice

    no comment.

  8.  

    Interview review

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than a year)

    Pros

    very good atmosphere, very understanding colleague and management so far.

    Cons

    none at the moment every this going smoothly.

    Advice to ManagementAdvice

    considering promotion and how to reach the goal.

  9.  

    Quick, efficient, informative.

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than a year)

    Pros

    Rota explained clearly. Friendly, understanding staff. Two interviews, an informal over the phone and a scenario based, working interview. Heard back the day of the interview, with two prospective beginning dates. Told chances of starting early. Rang as soon as oppurtunity to start early.

    Cons

    Felt a little rushed when found out early starting date. Informed would be starting Monday on Friday before. Didn't have much time to oragnise self. During training, Claim centre not up to date, thus not a true reflection to live server.

    Advice to ManagementAdvice

    Please update training server. This would be extremely helpful.

  10.  

    Open, friendly interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK (less than a year)

    Pros

    Job security, reasonable salary, considerate employer. Customer first ethic. Full training provided. Feeling of value - providing a service. Pleasant environment.

    Cons

    Rota shifts, parking availability, covering bank holidays. Holiday reservations. Limited breaks. Aggressive customers. Location - distance & availability of public transport.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    On the up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Walsall, England (UK)
    Current Employee - Marketing in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than a year)

    Pros

    The company has some fantastic forward thinking plans to really drive effortless home assistance for Customers. Its great to be on the bus at this early stage, very exciting for a marketing person like myself

    Cons

    The Walsall office is based at Junction 10 on the M6 - it is busy to say the least! Would be helpful if they moved!

    Advice to ManagementAdvice

    Keep the focus you are showing on the People, we will deliver for the Customer as part of the promise.

    Recommends
    Positive Outlook
    Approves of CEO

HomeServe UK Photos

Van parked outside the Walsall office

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