HomeServe UK Reviews

Updated September 1, 2014
Updated September 1, 2014
45 Reviews
4.2
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Martin Bennett
8 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resourcing Consultant  in  Preston, North West England, England (UK)
    Current Employee - Resourcing Consultant in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time for less than a year

    Pros

    Great team all the way up to senior management level. Very friendly and helpful. Team pulls together to get job done. Fantastic site and great employee benefits. Always an open door policy. Every person at every level is encouraged to get involved with day to day activities to create a fantastic atmosphere.

    Cons

    I haven't come across any challenges so far

    Recommends
    Positive Outlook
  2.  

    Not for Everyone. Read below.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative  in  Miami, FL
    Current Employee - Sales Representative in Miami, FL

    I have been working at HomeServe UK

    Pros

    Nice area to work. And its better than being unemployed. The company itself has doubled in size in a years time. Not the number of employees, but the amount customers they service. With this being said, the company itself is not going out of business in this economy that is important.

    Cons

    If you are applying at Homeserve for Inbound sales department, these are things to know prior to even applying;

    Expect your pay to be very inconsistent, the commission structure is set up to either reduce your pay or make sure you arent allowed to collect your hard earned bonus. The going rate at Homeserve since the date of this posting is 10 dollars an hour. If you excel at various categories then you will be awarded higher pay. This structure is desgned to ensure minimal pay is earned as often as possible. So basically how you perform one month will determine your Hourly pay for the following month. Management knows this structure is the cause for them losing so much great talent and have been promising changes for over a year now. Still no changes. These statements are not intended to bash the company nor is any of this false. I just have to make sure that those that are seeking employment here, know exactly the terms of their compensation. Please ask them upfront for commission structure information along with hourly rate and if this amount ever fluctuates, not in your favor.

    Also you must be a tough individual to work here. Homeserve is a home insurance company that promises their customer to live worry-free of home emergencies, This appeals to the elderly population, who fail to read terms and conditions which deny them of being indeed "covered".
    I have listed some of the general exclusions that Homeserve customers are denied by:

    *emergency breakdown , *Acts of God, and *pre-existing conditions. So what I am saying is that if you have a righteous attitude, this may not be the best place to work. You will witness alot of questionable decisions being made against someone who is of age, that can be your own grandparents. You will get calls from elderly people who are crying because they dont have any heat and are cold because their heating systems where determined to be damaged by an pre-exisitng condition. And you will have to turn them away. Then turn around and sell to another elderly person that lives in that same area. As long as you can remain focused on achieving as many sales as possible than you this is the job for you.

    Advice to ManagementAdvice

    Once in for all, set an hourly rate that will not flutuate against your sales representatives favor. Think about rewarding those who speak multiple languages, Examine the message you portrait when you express favortism by hiring who you are comfortable with versus the actual better candidate.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMO Analyst  in  Walsall, England (UK)
    Current Employee - PMO Analyst in Walsall, England (UK)

    I have been working at HomeServe UK full-time for less than a year

    Pros

    Great place to work as the people are friendly and ready to help new staffs. Their seem to be good prospect and job progression.

    Cons

    A bit poor on communication, and this is primary within the team i work for, however, this is now improving

    Recommends
    Positive Outlook
    Approves of CEO

    HomeServe UK Response

    Sep 4, 2014Chief Marketing Officer

    Thank you for the feedback. If the poor communication continues please book some time with me to discuss how my team can help.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Fast paced, customer centric organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager  in  Walsall, England (UK)
    Current Employee - Customer Service Manager in Walsall, England (UK)

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    Good leadership throughout with strong values to do what is right rather than what is easy. Very focused to deliver an effortless customer experience.

    Cons

    Limited transparency of salary bandings makes it difficult to know where the next step might be. Frequency of change can at times feel excessive.

    Advice to ManagementAdvice

    Keep up the good work, the transformation has been fantastic for both employees and customers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good starting place for a career, good progression opportunities to middle management but not to senior level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Walsall, England (UK)
    Current Employee - Anonymous Employee in Walsall, England (UK)

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    Good salaries & benefits including heathcare, bonus & gym membership even for junior level management. Due to the size of the organisation there are plenty of opportunities to move about the business and accross teams to expand experience which is actively encouraged. 'Fun' atmosphere to work in, flexible working hours and overall it provides a good work/life balance. The company has done well to turn itself around from the negative press of the past 2 years.

    Cons

    If you want to have a career in marketing and expected to work in an office environment, HomeServe is not the place. The department works in the call centre amongst people trying to do their job on the phones which is a noisy and disruptive atmosphere. People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress.

    Advice to ManagementAdvice

    Value your existing staff rather than continually replacing senior levels with external people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    HomeServe UK Response

    Aug 21, 2014Chief Marketing Officer

    Thank you for your review. It is great that you are willing to share your views to help others make better choices regarding employment with HomeServe. I'm glad that you feel we have turned things ... More

  7. 2 people found this helpful  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Management  in  Walsall, England (UK)
    Current Employee - Marketing Management in Walsall, England (UK)

    I have been working at HomeServe UK full-time for more than 8 years

    Pros

    The culture of HomeServe has changed in the last two years. Colleagues are encouraged to speak out and 'Customer First' is the true motto. Rather than just pay lip-service, HomeServe is delivering and genuinely looking after its customers and staff. It's a happy place to work, with managers wanting to help their teams develop and grow.
    Flexible working time, pension scheme, subsidised canteen, gym membership - all fantastic benefits!

    Cons

    Having worked for some truly dreadful companies, there are few cons here! The offices are a bit on the warm side, but other than that there's not much to complain about.

    Advice to ManagementAdvice

    Remember that not everyone is after a 'career'. Some people are happy to come in, do a good job and leave and the business is not their whole life. Thee staff are as important as those who push themselves forward at every opportunity, and should be treated as such.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    High Stress, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee  in  Walsall, England (UK)
    Former Employee - Employee in Walsall, England (UK)

    I worked at HomeServe UK full-time for more than a year

    Pros

    I can't think of any pro's for working there. I was glad to leave to work somewhere much less frantic.

    Cons

    Too much work to fit into a day, too many interruptions to take you away from your desk to waste time, playing silly games, fancy dress etc, but still expected to get the work done. Bad management style, intimidating for employees.

    Advice to ManagementAdvice

    Stop taking so much time out of the day with meetings, games, fancy dress etc and up the pay to a decent wage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Moving forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Walsall, England (UK)
    Current Employee - Anonymous Employee in Walsall, England (UK)

    I have been working at HomeServe UK full-time for less than a year

    Pros

    Having joined HomeServe over the last few months the induction period has been excellent. The support not only offered by my team but other areas of the business has been fantastic. It is clear that the company is in a period of moving forward and developing, they are really engaging with the teams to not only keep them up-to-date but to ask for ideas.

    Cons

    Fast moving and you need to be adaptable to change

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    A fun and vibrant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner
    Current Employee - Human Resources Business Partner

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    The opportunities available for progression and autonomy in my role. Great people to work wiith lead by an inspiring leadership team. Every day is different and certainly never boring. It's overall a great place to work with good benefits and competitive salaries.

    Cons

    The business is extremely fast paced and ever changing, you need to be very adaptable to change and willing to put in the hours to achieve your goals, however, the rewards for this far outweigh a long day.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Effortless place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Walsall, England (UK)
    Current Employee - Project Manager in Walsall, England (UK)

    I have been working at HomeServe UK full-time for more than a year

    Pros

    HomeServe are priding themselves on the fact they want to make things effortless for their customers, but by doing so they have made a huge culture change for us as employees. This company, who have been paraded through the press for mis-selling has done something different to all the other complanies that have been investigated by the FCA.......they have learned from their mistakes, they care about the customer, they care about employees - Engagement is the big buzz word for the business, but they are not just saying they are doing. They work hard in making sure employees want to come to work everyday, and that is rare from a big business...... free gym memberships, bus passes, free ATMs at work, Starbucks concessions, free onsite parking, CPR training, a car valeting service, a charity department, a hardship fund for customers...................oh and did I mention our CEO sits amongst frontline who take calls daily......when have you ever seen that in a business before

    Cons

    If you want to come to work and not develop, or be pushed and stay stagnant, then this is not the business for you......It's hard to work here, fast, targeted, and constantly looking how to change and develop.....this sometimes means some things get started and never finished.

    Advice to ManagementAdvice

    Things are looking up, keep going and don't drop the ball

Worked for HomeServe UK? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.