HomeServe UK

  www.homeserve.com
  www.homeserve.com

HomeServe UK Reviews

Updated December 9, 2014
Updated December 9, 2014
75 Reviews
4.4
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Martin Bennett
18 Ratings

Review Highlights

Pros
  • attitude of senior management is definitely about openness and honesty (in 6 reviews)

  • But HomeServe is now easily the best Company I have ever worked for (in 5 reviews)


Cons
  • People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress (in 4 reviews)

  • Annoyed just about every regulator going (FCA, Oftel, etc), and practices had the potential to annoy the others if they ever found out about it (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in Walsall, England (UK)
    Current Employee - Digital Marketing in Walsall, England (UK)

    I have been working at HomeServe UK

    Pros

    HomeServe is a fantastic company to work for. Over the last 3 years it's grown from a sales-focussed company to one that really values its employees and customers. It's also taken great care to review its products and services, ensuring it provides a good quality service. Career progression is very good and if you work hard you'll be recognised for it. Marketing as a departments is a great place to work, with lots of emphasis placed on having fun, as well as targets and customer focus.

    Cons

    Processes can be restrictive due to working in a regulated environment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not for Everyone. Read below.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Miami, FL
    Current Employee - Sales Representative in Miami, FL

    I have been working at HomeServe UK

    Pros

    Nice area to work. And its better than being unemployed. The company itself has doubled in size in a years time. Not the number of employees, but the amount customers they service. With this being said, the company itself is not going out of business in this economy that is important.

    Cons

    If you are applying at Homeserve for Inbound sales department, these are things to know prior to even applying;

    Expect your pay to be very inconsistent, the commission structure is set up to either reduce your pay or make sure you arent allowed to collect your hard earned bonus. The going rate at Homeserve since the date of this posting is 10 dollars an hour. If you excel at various categories then you will be awarded higher pay. This structure is desgned to ensure minimal pay is earned as often as possible. So basically how you perform one month will determine your Hourly pay for the following month. Management knows this structure is the cause for them losing so much great talent and have been promising changes for over a year now. Still no changes. These statements are not intended to bash the company nor is any of this false. I just have to make sure that those that are seeking employment here, know exactly the terms of their compensation. Please ask them upfront for commission structure information along with hourly rate and if this amount ever fluctuates, not in your favor.

    Also you must be a tough individual to work here. Homeserve is a home insurance company that promises their customer to live worry-free of home emergencies, This appeals to the elderly population, who fail to read terms and conditions which deny them of being indeed "covered".
    I have listed some of the general exclusions that Homeserve customers are denied by:

    *emergency breakdown , *Acts of God, and *pre-existing conditions. So what I am saying is that if you have a righteous attitude, this may not be the best place to work. You will witness alot of questionable decisions being made against someone who is of age, that can be your own grandparents. You will get calls from elderly people who are crying because they dont have any heat and are cold because their heating systems where determined to be damaged by an pre-exisitng condition. And you will have to turn them away. Then turn around and sell to another elderly person that lives in that same area. As long as you can remain focused on achieving as many sales as possible than you this is the job for you.

    Advice to ManagementAdvice

    Once in for all, set an hourly rate that will not flutuate against your sales representatives favor. Think about rewarding those who speak multiple languages, Examine the message you portrait when you express favortism by hiring who you are comfortable with versus the actual better candidate.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    The type of job I don't dread going into on a Monday morning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeServe UK full-time (more than an year)

    Pros

    HomeServe is a great place to work in my opinion. There's lots of benefits for the employees, we are treated well, there's always potential to progress in your career, and it's a company that is growing rapidly which adds to the excitement of being part of the adventure. The people here are brilliant, which makes the thought of coming into work a lot easier in the mornings!

    Cons

    As the company is growing quite fast - there is perhaps a shortage of processes to allow things to run as smoothly as possible. In a fast paced environment it would be ideal to have processes that lend themselves to the pace we work at.

    Advice to ManagementAdvice

    I know many people that work more hours than they are expected to. Any additional benefits for such workers?

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    Excellent pay and incentives, benefits. Good hours of work and excellent support from trainers and HR.

    Cons

    Learning about problems in the home (plumbing. electrical) how to handle different types of call and learning the claims system.

    Advice to ManagementAdvice

    no comment.

  6.  

    Interview review

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    very good atmosphere, very understanding colleague and management so far.

    Cons

    none at the moment every this going smoothly.

    Advice to ManagementAdvice

    considering promotion and how to reach the goal.

  7.  

    Quick, efficient, informative.

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    Rota explained clearly. Friendly, understanding staff. Two interviews, an informal over the phone and a scenario based, working interview. Heard back the day of the interview, with two prospective beginning dates. Told chances of starting early. Rang as soon as oppurtunity to start early.

    Cons

    Felt a little rushed when found out early starting date. Informed would be starting Monday on Friday before. Didn't have much time to oragnise self. During training, Claim centre not up to date, thus not a true reflection to live server.

    Advice to ManagementAdvice

    Please update training server. This would be extremely helpful.

  8.  

    Open, friendly interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK (less than an year)

    Pros

    Job security, reasonable salary, considerate employer. Customer first ethic. Full training provided. Feeling of value - providing a service. Pleasant environment.

    Cons

    Rota shifts, parking availability, covering bank holidays. Holiday reservations. Limited breaks. Aggressive customers. Location - distance & availability of public transport.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    On the up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Walsall, England (UK)
    Current Employee - Marketing in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than an year)

    Pros

    The company has some fantastic forward thinking plans to really drive effortless home assistance for Customers. Its great to be on the bus at this early stage, very exciting for a marketing person like myself

    Cons

    The Walsall office is based at Junction 10 on the M6 - it is busy to say the least! Would be helpful if they moved!

    Advice to ManagementAdvice

    Keep the focus you are showing on the People, we will deliver for the Customer as part of the promise.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Only getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Walsall, England (UK)
    Current Employee - Senior Manager in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than 3 years)

    Pros

    - Open, honest culture
    - Opportunities to bring your ideas to life
    - Fantastic people, willing to spend time to help you develop
    - Clear strategy and direction has paved the way for innovation

    Cons

    - Frustrating systems (but work underway to replace them)
    - Has a history of being numbers focused
    - Still feels a little bureaucratic to get some decisions made

    Advice to ManagementAdvice

    HomeServe has been through a big cultural shift, and some incumbents need to rediscover that when you have the right people in a business (which HomeServe largely now does) you can trust people to make the right decisions a little more.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The biggest heart I've ever seen in a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Walsall, England (UK)
    Current Employee - Marketing in Walsall, England (UK)

    I have been working at HomeServe UK full-time

    Pros

    Let's not pretend HomeServe have not had their share of bad press from some mistakes they made in the past. But HomeServe is now easily the best Company I have ever worked for. Their ethic and Customer focus is incredible and whilst there are still some areas that are yet to feel the tidal wave of change, this is a company that has learnt from its mistakes. There are loads of opportunities internally with some really great benefits - not least an Employee policy that covers all staff for home emergencies.

    Cons

    The wave of change is slow to reach the outer limits of the Company. There are still some members of staff who aren't quite on the bus but as new people join the buiness and the focus continues on the Customer, this will change.

    Advice to ManagementAdvice

    Keep going in this direction. It's amazing.

    Recommends
    Positive Outlook
    Approves of CEO

HomeServe UK Photos

Van parked outside the Walsall office

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