HomeServe UK

  www.homeserve.com
  www.homeserve.com

HomeServe UK Reviews

Updated November 14, 2014
Updated November 14, 2014
69 Reviews
4.4
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Martin Bennett
15 Ratings

Review Highlights

Pros
  • attitude of senior management is definitely about openness and honesty (in 6 reviews)

  • But HomeServe is now easily the best Company I have ever worked for (in 5 reviews)


Cons
  • People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress (in 4 reviews)

  • Annoyed just about every regulator going (FCA, Oftel, etc), and practices had the potential to annoy the others if they ever found out about it (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    On the up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Walsall, England (UK)
    Current Employee - Marketing in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than an year)

    Pros

    The company has some fantastic forward thinking plans to really drive effortless home assistance for Customers. Its great to be on the bus at this early stage, very exciting for a marketing person like myself

    Cons

    The Walsall office is based at Junction 10 on the M6 - it is busy to say the least! Would be helpful if they moved!

    Advice to ManagementAdvice

    Keep the focus you are showing on the People, we will deliver for the Customer as part of the promise.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not for Everyone. Read below.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Miami, FL
    Current Employee - Sales Representative in Miami, FL

    I have been working at HomeServe UK

    Pros

    Nice area to work. And its better than being unemployed. The company itself has doubled in size in a years time. Not the number of employees, but the amount customers they service. With this being said, the company itself is not going out of business in this economy that is important.

    Cons

    If you are applying at Homeserve for Inbound sales department, these are things to know prior to even applying;

    Expect your pay to be very inconsistent, the commission structure is set up to either reduce your pay or make sure you arent allowed to collect your hard earned bonus. The going rate at Homeserve since the date of this posting is 10 dollars an hour. If you excel at various categories then you will be awarded higher pay. This structure is desgned to ensure minimal pay is earned as often as possible. So basically how you perform one month will determine your Hourly pay for the following month. Management knows this structure is the cause for them losing so much great talent and have been promising changes for over a year now. Still no changes. These statements are not intended to bash the company nor is any of this false. I just have to make sure that those that are seeking employment here, know exactly the terms of their compensation. Please ask them upfront for commission structure information along with hourly rate and if this amount ever fluctuates, not in your favor.

    Also you must be a tough individual to work here. Homeserve is a home insurance company that promises their customer to live worry-free of home emergencies, This appeals to the elderly population, who fail to read terms and conditions which deny them of being indeed "covered".
    I have listed some of the general exclusions that Homeserve customers are denied by:

    *emergency breakdown , *Acts of God, and *pre-existing conditions. So what I am saying is that if you have a righteous attitude, this may not be the best place to work. You will witness alot of questionable decisions being made against someone who is of age, that can be your own grandparents. You will get calls from elderly people who are crying because they dont have any heat and are cold because their heating systems where determined to be damaged by an pre-exisitng condition. And you will have to turn them away. Then turn around and sell to another elderly person that lives in that same area. As long as you can remain focused on achieving as many sales as possible than you this is the job for you.

    Advice to ManagementAdvice

    Once in for all, set an hourly rate that will not flutuate against your sales representatives favor. Think about rewarding those who speak multiple languages, Examine the message you portrait when you express favortism by hiring who you are comfortable with versus the actual better candidate.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    People friendly and customer focussed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk and Governance Business Partner in Walsall, England (UK)
    Current Employee - Risk and Governance Business Partner in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than an year)

    Pros

    - extremely customer focused. Everything that is being done to grow the business is being done in an ethical customer centric manner.
    - working for HomeServe for the past year has been a breath of fresh air. Focussing on it's people, developing talent and nurturing people through the ranks. If you work hard and have commitment and passion HomeServe is an amazing place to work.
    - attitude of senior management is definitely about openness and honesty. No where have I ever worked has there been an open door policy to senior execs, a willingness to listen and an appetite to innovate and nuture ideas

    Cons

    - processes can be complex and sometimes process for process sake... It feels like sometimes we patch the cracks rather than rebuild from the ground up. Although this is beginning to change.
    - it can sometimes seem that there is a culture of 'cliques' from department to department and some senior managers definitely have their favourites which is extremely evident.

    Advice to ManagementAdvice

    Give everyone that is hard working passionate and wants to succeed the same opportunities. You don't have to be loud and demanding to be seen for the work you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    New management team, new culture... great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Walsall, England (UK)
    Current Employee - Senior Manager in Walsall, England (UK)

    I have been working at HomeServe UK full-time (more than 5 years)

    Pros

    Great atmosphere and you can really feel the cultural change. Having worked at HomeServe for over 7 years I have been through some bad times, but the company has been turned around and now has a truly bright future. Salary is reasonable, hours are OK.

    Cons

    Some work still needs to be done on internal processes to cut through some of the red tape, but this is a hangover from our low risk appetite and I don't expect many companies are completely streamlined.

    Advice to ManagementAdvice

    I would like to see more of current (old) HomeServe staff given opportunities and developed, and less people brought in from outside for senior management and Head of positions. Experience and knowledge is very valuable, but not valued enough.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Interview

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    The interview was quick and efficent nothing to strenious, with friendly staff, everything was explained in simple terms and was easy to understand. Employee benefits and shift patterns were explained.

    Cons

    None that i can think of at the moment

    Advice to ManagementAdvice

    More coffe machines with better coffee in them.

  7.  

    interview review

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    learning new skills and gaining product knowledge and getting to know he difeenrent policies

    Cons

    Getting to know different people and learning to help people solve problems and using my intiative

    Advice to ManagementAdvice

    Everything has been good since i been here

  8.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in Walsall, England (UK)
    Current Employee - Senior Marketing Manager in Walsall, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    It is a great company to work for with strong values that appreciates both employees and customers.
    It works really hard at employee and family engagement and there is fantastic participation at all levels
    All staff are clear on the business objectives and the part they have to play in achieving them
    Communication to employees of business performance against objectives is good with regular updates.
    Staff are recognised on a regular basis
    They are making ongoing efforts to improve the customer and employee experience
    There are real opportunities for staff to progress and I have personal experience of this after only a very short time with the business
    Some functions allow a degree of flexibiity in working hours
    There is incredible access for staff at all levels to board directors

    Cons

    There are some inefficient working processes often resulting in time and effort being wasted across the business

    As a company that has grown incredibly quickly there are some basic things missing that you would expect a large company to have in place eg consistent and transparent job grading across functions

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    it's been freindly and pleasent

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time

    Pros

    everyone's helpful and informative and are willing to help when struggling

    Cons

    a lot of information to take in especially if you don't have the plumbing,electrics etc experience

    Advice to ManagementAdvice

    better time off policies

  10.  

    Interview

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    Concise yet detailed and friendly.
    Plenty of opportunity to ask questions and everything was explained

    Cons

    Can't think of any cons :)

  11.  

    Proffesional and very helpfull recruitment process, clear consice communication from Charlotte and Melanie.

    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)

    I have been working at HomeServe UK full-time (less than an year)

    Pros

    Excellent training provided and a very friendly environment,

    Cons

    Less time in the classroom more practical activities needed.

    Advice to ManagementAdvice

    Increase pay and less hours.

HomeServe UK Photos

Van parked outside the Walsall office

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