Horace Mann

  www.horacemann.com
  www.horacemann.com
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Horace Mann Reviews

Updated September 18, 2014
Updated September 18, 2014
57 Reviews
2.6
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Marita Zuraitis
9 Ratings

Review Highlights

Pros
  • good benefits, vacation, industry designation, co-workers and friendly environment (in 7 reviews)

  • 4 day work week and starting pay is good (in 3 reviews)


Cons
  • They enforce rules that don't even exist and will give bad performance reviews based on rules that don't exist (in 6 reviews)

  • The health insurance is expensive (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    The left doesn't know what the right is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor  in  Irving, TX
    Current Employee - Claims Counselor in Irving, TX

    I have been working at Horace Mann full-time for more than a year

    Pros

    The company is TRYING to get back on track and keep their employees.

    Cons

    The workload is overwhelming. The supervisors insist you cannot leave your job for the day until ALL your phone calls have been returned, ALL your new contacts have been made, etc...Its ridiculous. The employees are so busy working other people's desk that they can't work their own. While the employees sit buried in paperwork and being criticized by their boss, the supervisors sit at their desk and don't offer any kind of assistance. A normal work day is 11+ hours AND Saturdays. What the company needs to do is focus on their internal customer and stop treating their employees like they are making sweat shirts for a living. Get rid of the supervisors and hire some that know what their doing. Turnover and morale is horrible.

    Advice to ManagementAdvice

    Do something instead of saying your doing something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    A company on the wrong path.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Irving, TX
    Former Employee - Claims Adjuster in Irving, TX

    I worked at Horace Mann full-time for more than 3 years

    Pros

    My co-workers were great.
    3 weeks of vacation.
    The building in Irving, TX where I worked was nice with plenty of close parking.

    Cons

    Health coverage is expensive.
    The Vice President of claims left the company in early 2012. Not that it was great while he was there but the new regime has made numerous bad decisions. There has been a steady stream of adjusters leaving the company since. The training for new adjusters is awful and new hires are thrust into their positions where they are quickly overwhelmed with a large number of claims to handle. Most of your day is spent taking calls on other adjusters claims because they weren't available to take the call because they were probably taking a call on someone else's claim. A vicious circle which results in poor customer service and an unhappy staff.

    Salaries need to raised. There are many other insurance claims offices in the area. You need to up the starting salary to attract better prospects. You have hired and trained many to do claims and then they leave because other companies will hire them at a much better salary.

    Very few opportunities for advancement. Instead of developing personnel for management positions they hire off the street.

    Advice to ManagementAdvice

    The training needs to be improved. The new hires who have no prior claims experience also need a mentor who can guide them on how to handle their claims more efficiently.

  3.  

    improving company environment and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horace Mann full-time for more than 3 years

    Pros

    good benefits, vacation, industry designation, co-workers and friendly environment.

    Cons

    technology matters, work-life balance, training, and lack of communications among divisions, employees,and agents,

    Advice to ManagementAdvice

    Build on improving the technology, culture, communications, compensation, work-life balance and career development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Unrealistic expectations without providing the tools necessary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Counselor
    Former Employee - Claims Counselor

    I worked at Horace Mann full-time for more than a year

    Pros

    Fair Pay, 401k match, nice coworkers, willing to make drastic changes under new leadership

    Cons

    TERRIBLE training, old technology, detached upper management , takes far too long to fill empty seats putting burden on the employees that are still working everyday.

    Advice to ManagementAdvice

    Don't wait 9 months to fill the positions of people that have left it puts too large a burden on those that had tried to stay the course.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Small personal lines insurance company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst  in  Springfield, IL
    Current Employee - Actuarial Analyst in Springfield, IL

    I have been working at Horace Mann full-time for more than 3 years

    Pros

    Great work life balance, good compensation

    Cons

    Limited opportunities for career growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Summer Marketing Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern  in  Springfield, IL
    Current Employee - Marketing Intern in Springfield, IL

    I have been working at Horace Mann as an intern for less than a year

    Pros

    friendly staff and management, flexible work schedule, fun and challenging work, warm welcome from all staff and employees

    Cons

    Sometimes the work that was given could be considered monotonous. Some times not very clear with deadlines. Older staff

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very satisfy and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horace Mann full-time for more than 10 years

    Pros

    Good benefits, salary, and bonus program

    Cons

    Moderately stressful work environment, some managers inexperienced

    Advice to ManagementAdvice

    Concrentrate on employee rentention

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    The only thing consistent is change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horace Mann full-time for more than 5 years

    Pros

    401k and pension plan. Great coworkers on the employee level.

    Cons

    Constant turnover, very limited growth opportunity, raises are minimal. Too many management level employees and not enough adjusters to actually do the work.

    Advice to ManagementAdvice

    Listen to the employees. Review the compensation plan. Need better and more affordable health insurance.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Wonderful people + woeful management = bipolar company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - P&C Actuary  in  Springfield, IL
    Former Employee - P&C Actuary in Springfield, IL

    I worked at Horace Mann full-time for more than 10 years

    Pros

    Coworkers aren't just people, they become your friends. Good vacation/sick/personal time even for new hires. Big company in a small town (100K population) so traffic isn't hard. Free parking, flexible hours, big donator to community and target market. Yearly bonus when targets are hit.

    Cons

    Technology is hilariously old, system run on mainframes from 1950s/60s. Insanely hard to get management to actually do anything that moves the company forward. Way too much management, red tape, and lack of interest in new ideas. Too many upper-level folks from All State, State Farm, etc. bringing their cronies in. This is HM, not AS or SF, so run it as such!

    Job descriptions change yearly, but you never actually do those things. Seating arrangements hardly make sense, so much change in personnel makes your team too fluid to really gel. Performance reviews are a perpetual joke. No matter your skill level or knowledge, they'll can you if they want to. Big brain drain recently: too many drones, not enough innovators, frustration sets in quickly among those who want to move forward instead of stagnate personally and in your career.

    Advice to ManagementAdvice

    Cut your numbers in half. Then cut your pay about 25% and distribute it where it belongs -- the employees who actually do the work. Listen to your employees -- if they tell you not to hire someone (twice!), don't! And for the love of god, bite the financial bullet and upgrade your technology to the 21st (or at least 20th) century.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    No problems here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horace Mann full-time

    Pros

    The office atmosphere is very friendly and people tend to get along. The amount of work you are given can be handled easily if you stay on task.

    Cons

    Springfield is a very boring city unless you love Abraham Lincoln and everything that has to do with him.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    Approves of CEO

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