Horace Mann

  www.horacemann.com
  www.horacemann.com

Horace Mann Reviews

Updated November 9, 2014
Updated November 9, 2014
61 Reviews
2.4
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Marita Zuraitis
12 Ratings

Review Highlights

Pros
  • good benefits, vacation, industry designation, co-workers and friendly environment (in 7 reviews)

  • 4 day work week and starting pay is good (in 3 reviews)


Cons
  • The health insurance is expensive (in 6 reviews)

  • Performance reviews very inconsistent across teams and many managers play favorites (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company poised for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Springfield, IL
    Current Employee - Account Executive in Springfield, IL

    I have been working at Horace Mann full-time (more than 3 years)

    Pros

    New CEO, improved distribution marketplace, greater focus on life cycle for target market, emphasis on teamwork model concepts, good benefits, and industry education programs

    Cons

    Challenging technology systems that undermine processes and improvements. Various layers of organizational structure that impedes delivery on Customer experience and processes. Work life balance is challenging and needs improvement.

    Advice to ManagementAdvice

    Continue to instill the company's brand message, throughout the target market life cycle and life experiences. Invest in distribution force, technology, training, education, claims, operations and sales. Reevaluate the emphasis on layers of VPs in the company ranks and how each supports the company's goals and directions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great intentions, awful follow through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Counselor in Irving, TX
    Current Employee - Senior Claims Counselor in Irving, TX

    I have been working at Horace Mann full-time

    Pros

    The niche market of educators Horace Mann insures are generally wonderful to work with on claims. The management probably intends to support their staff. New CEO has a vision and is attempting improvements. It looks very positive that she will be successful.

    Cons

    Management completely out of touch with day-to-day reality of working claims very understaffed with outdated systems. The claims office in Irving is small, with almost no room for advancement. Most leave within 1 -2 years either because they can't keep up with the workload and are terminated, or leave of their own accord.

    Advice to ManagementAdvice

    Management needs to consider that the high-stress office environment in Irving will neither produce the results they desire nor retain quality employees. Employees have a completely overlooked need to have a vision of a possible career at Horace Mann, not just be told to work more hours to dig us out of the hole and things will get better.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Good and getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL

    I have been working at Horace Mann full-time (more than 3 years)

    Pros

    Benefits, salary, location, focus on educators

    Cons

    Some old school management philosophies and bureaucracy

    Advice to ManagementAdvice

    Aggressively change old school tendancies

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horace Mann full-time (more than an year)

    Pros

    its a job, different culture

    Cons

    benefits costs - they are high...

    Advice to ManagementAdvice

    rapidly changing enviornment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Lies, Moles, Too Many Chiefs and Indians are burnt out and running for the hills!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto PD Claims Adjuster in Morrisville, NC
    Current Employee - Auto PD Claims Adjuster in Morrisville, NC

    I have been working at Horace Mann full-time (more than an year)

    Pros

    Nice coworkers, decent time off. FINALLY have a CEO with vision!!

    Cons

    Outdated IT - shareholders want their money, but need to dump it into the 20th century technology - at the least!! Systems constantly glitching and going down. Unrealistic workload. Good employees leaving - or being driven away. Only ones remaining are supervisors and their moles, and they continue sucking the life out of anyone new that walks through the door. NO training - but promises for training. Weak attempts at promotions from within, but without tools and training, if you are not seasoned PD adjuster, you are doomed. Expensive insurance, top heavy company that does NOT respect, care or listen to employees. Poor compensation for adjusters because the workload has gotten out of control due to high turnover and you are forced to work 10-12 hour days and WEEKENDS just to keep your job from jeopardy! Don't replace adjusters that leave - but had a "study" done that showed adjusters workload unrealistic - but nothing changes!

    Advice to ManagementAdvice

    LISTEN to your employees - don't tell them the same lies and promise that "you know PD is broken and it will be fixed by Sept" and then take your "favorites" and put them on research projects, or lighten their load, while the people left are drowning and being mistreated by being forced to work 10+ hours per day with outdated platforms and IT and no real training. You need to clear out management or supervisors for PD - too much favoritism - rules are followed only for some - if you are the supervisor's mole, you get protected, promoted and a lighter load and can sit and talk and leave during the day for coffee...if you're not the supervisor's mole, and don't make her shine - you are micro managed and worked to death! REALLY LISTEN AND REALLY BE TRANSPARENT and TREAT all employees the same!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    The left doesn't know what the right is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor in Irving, TX
    Current Employee - Claims Counselor in Irving, TX

    I have been working at Horace Mann full-time (more than an year)

    Pros

    The company is TRYING to get back on track and keep their employees.

    Cons

    The workload is overwhelming. The supervisors insist you cannot leave your job for the day until ALL your phone calls have been returned, ALL your new contacts have been made, etc...Its ridiculous. The employees are so busy working other people's desk that they can't work their own. While the employees sit buried in paperwork and being criticized by their boss, the supervisors sit at their desk and don't offer any kind of assistance. A normal work day is 11+ hours AND Saturdays. What the company needs to do is focus on their internal customer and stop treating their employees like they are making sweat shirts for a living. Get rid of the supervisors and hire some that know what their doing. Turnover and morale is horrible.

    Advice to ManagementAdvice

    Do something instead of saying your doing something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A company on the wrong path.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Irving, TX
    Former Employee - Claims Adjuster in Irving, TX

    I worked at Horace Mann full-time (more than 3 years)

    Pros

    My co-workers were great.
    3 weeks of vacation.
    The building in Irving, TX where I worked was nice with plenty of close parking.

    Cons

    Health coverage is expensive.
    The Vice President of claims left the company in early 2012. Not that it was great while he was there but the new regime has made numerous bad decisions. There has been a steady stream of adjusters leaving the company since. The training for new adjusters is awful and new hires are thrust into their positions where they are quickly overwhelmed with a large number of claims to handle. Most of your day is spent taking calls on other adjusters claims because they weren't available to take the call because they were probably taking a call on someone else's claim. A vicious circle which results in poor customer service and an unhappy staff.

    Salaries need to raised. There are many other insurance claims offices in the area. You need to up the starting salary to attract better prospects. You have hired and trained many to do claims and then they leave because other companies will hire them at a much better salary.

    Very few opportunities for advancement. Instead of developing personnel for management positions they hire off the street.

    Advice to ManagementAdvice

    The training needs to be improved. The new hires who have no prior claims experience also need a mentor who can guide them on how to handle their claims more efficiently.

  9.  

    improving company environment and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horace Mann full-time (more than 3 years)

    Pros

    good benefits, vacation, industry designation, co-workers and friendly environment.

    Cons

    technology matters, work-life balance, training, and lack of communications among divisions, employees,and agents,

    Advice to ManagementAdvice

    Build on improving the technology, culture, communications, compensation, work-life balance and career development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Unrealistic expectations without providing the tools necessary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Counselor
    Former Employee - Claims Counselor

    I worked at Horace Mann full-time (more than an year)

    Pros

    Fair Pay, 401k match, nice coworkers, willing to make drastic changes under new leadership

    Cons

    TERRIBLE training, old technology, detached upper management , takes far too long to fill empty seats putting burden on the employees that are still working everyday.

    Advice to ManagementAdvice

    Don't wait 9 months to fill the positions of people that have left it puts too large a burden on those that had tried to stay the course.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Small personal lines insurance company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst in Springfield, IL
    Current Employee - Actuarial Analyst in Springfield, IL

    I have been working at Horace Mann full-time (more than 3 years)

    Pros

    Great work life balance, good compensation

    Cons

    Limited opportunities for career growth.

    Recommends
    Positive Outlook
    No opinion of CEO

Work at Horace Mann? Share Your Experiences

Horace Mann

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.