Horizon Hobby Reviews

Updated April 7, 2015
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2.9
21 Reviews
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Joe Ambrose
11 Ratings

Employee Reviews

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  1. It's ok for the midwest I guess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horizon Hobby full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount on products. Very nice colleagues.

    Cons

    One size fits all management approach does not work. Many employees do not interact directly with customers and hence need to managed in a way that's appropriate to their role.

    Advice to Management

    You treat your employees well but the management of your non-sales staff needs refining.

    Horizon Hobby Response

    Apr 10, 2015Director of Human Resources

    Thanks so much for the feedback regarding your experience at Horizon Hobby. We often hear that our people are what make us special--many Horizonites form close friendships and choose to spend time ... More

  2. Helpful (1)

    One of the most challengine jobs I've had that comes with its fair share of painful moments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Champaign, IL
    Current Employee - Marketing in Champaign, IL

    I have been working at Horizon Hobby full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Relaxed hours

    Fun event travel

    Not micro managed

    Cons

    Poor management in place

    Unrealistic expecations

    Can be the worst place to work and also the best place the next day.

    Very reactionary management. One little thing could mean Armageddon.

    Advice to Management

    Trust your people

    Learn your market by doing. Not reading.

    Retention of employees needs a look

    Don't overload your employees with meaning less reports.

  3. Helpful (3)

    Horrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Champaign, IL
    Current Employee - Sales in Champaign, IL

    I have been working at Horizon Hobby full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    This company has pretty good benefits, and some awesome coworkers on the service/sales side. Also closed on major holidays.

    Cons

    Upper management doesnt care. They take forever (if ever) to let the lower managers hire much needed help. They just look at spreadsheets all day. They dont know what its like to serve customers, let alone give us the tools needed to help them. When we dropped esop and the ceo bought the company, we lost our values. Its definitely not the "upside down pyramid" where the consumer is boss and the ceo is on the bottom. And we dont have christmas parties anymore. The last one we went to was 2011, now we get milk and cookies at the office. And there were a lot of latoffs that happened right before the ceo bought the company. Lost some dedicated employees that had been there for a long time to save a few bucks.

    Advice to Management

    Start listening to the lower employees, lower management , and customers. Seriously. If you are unwilling to listen, then do us a favor and leave the company. That way we can promote hard working employees who knows what the company needs to take your spot.

    Horizon Hobby Response

    Nov 25, 2014Director of Human Resources

    We appreciate the feedback we receive through retention interviews, exit interviews, employee meetings with our CEO, informal conversations, and social media sites such as Glassdoor. It is ... More

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  5. Helpful (1)

    Horizon Hobby

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer in Champaign, IL
    Current Employee - Photographer in Champaign, IL

    I have been working at Horizon Hobby full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company to work with.

    Cons

    There are no cons. so far for this company is a great one

    Advice to Management

    There are lot of opportunity of grown in the managements area.

  6. Helpful (1)

    Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Champaign, IL
    Current Employee - Engineer in Champaign, IL

    I have been working at Horizon Hobby full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly Environment, great culture, very diverse

    Cons

    Nothing so far in mind

  7. Helpful (1)

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horizon Hobby (more than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people are the best. I don't think you will hear differently from anyone. Everyone has good intentions and good ideas.

    Cons

    There is a constant change in direction at upper management. Goals are lofty, change quickly, and adequate resources are not given to achieve them.

    Advice to Management

    Set a direction and stick to it. Ensure the proper resources are allocated to it and listen to those whom you pay to achieve your goals.

  8. Helpful (1)

    Clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Champaign, IL
    Former Employee - Anonymous Employee in Champaign, IL

    I worked at Horizon Hobby full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the working class people actually care about doing a good job and taking care of customers. Most of the direct supervisors and managers try to do the right thing. It's cool to have people like the stuff we design.

    Cons

    The executives don't know anything about how the business actually works and they don't even try to make an effort to find out. They don't ask opinions of people who actually do the work or who talk to the customers at the field. They rush things through without thinking them through and end up putting out product that is crap so they ruin any hope of keeping customers.

    Advice to Management

    Start by reading glass door. Lose the ego and listen to the people. Take responsibility and make sure you put out good product so you don't give away more than you sell. Stop treating the staff like they don't matter and are worthless.

  9. Helpful (1)

    This company has lost it's touch with the customers out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horizon Hobby (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is no longer any positive things within this company to speak of!

    Cons

    Management has allowed the Customer Service portion within this company to go down the tubes. They encourage very long hold times and to even become argumentative with clients who call with questions or problems.
    Expect them to go under because of poor management !

    Advice to Management

    Train employees better. Get involved with supervisor's who run departments. Listen in on phone calls with customers. Fire those who are not doing their job.
    Actually care about the company and the people who work here enough to make major changes or it will not be profitable and become another has been!

  10. Helpful (1)

    Company very cut throat now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horizon Hobby full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great customer service oriented company.

    Cons

    Used to have good reputation as a place to work. A few years ago the ESOP was supposed to keep that same environment as a place to work and a great people/customer focused oriented business, but things changed over the last few years for the worse. Now, ESOP gone and company back to private ownership. Fully expect it to be very cut throat toward employees and customers.

    Advice to Management

    Get back to following the Golden Rule.

  11. Helpful (1)

    Good people, with the desire to do well. Needs a stronger vision for the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horizon Hobby full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people willing to go the extra mile to make things happen and make the best experience for the customer.

    Cons

    Lack of communication and a constant need for change from upper management.

    Advice to Management

    Trust the staff you hire to guide change and believe in your people.

Horizon Hobby Photos

The distribution center.

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