Hornblower Cruises and Events

  www.hornblower.com
  www.hornblower.com

Hornblower Cruises and Events Reviews

Updated September 11, 2014
Updated September 11, 2014
14 Reviews
2.5
14 Reviews
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Recommend to a friend
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Terry MacRae
8 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    light on structure but lots of opportunity for progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hornblower Cruises and Events full-time (more than 5 years)

    Pros

    a fast growing company with an entrepreneurial approach

    Cons

    poor benefits and crew resources, lower then average pay

    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It s not a job it is dealing with a problem.

    Current Employee - Event Manager in San Francisco, CA
    Current Employee - Event Manager in San Francisco, CA

    I have been working at Hornblower Cruises and Events full-time (more than 3 years)

    Pros

    Employees are family like oriented.

    Cons

    Management favors certain people. General manager in San Francisco port employs relatives and friends. Not chance or opportunity to do good work. Set for failure. Big gap of communication between management, sales and line employees.

    Advice to ManagementAdvice

    Listen to employees! They have more knowledge what's going on than anybody in the office.

    Doesn't Recommend
    Negative Outlook
  3.  

    Never work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in New York, NY
    Former Employee - Guest Service Agent in New York, NY

    I worked at Hornblower Cruises and Events part-time

    Pros

    This is not really a pro, but they won't let me post this unless I write something.

    Extremely unfair and practice nepotism. So I guess if you can't follow rules and make lots of mistakes but smile at them, they won't fire you because well you know, connections rule.

    Cons

    Are you someone that loves unfair sexist treatment, being micromanaged, and treated like a piece of trash? If so, this is the place to work! Management at Pier 15 is sexist and extremely incompetent! They will make sure you feel belittled and don't really give a crap about your well being or your concerns. They will lie to you about the pay and if you don't go through their Q2 training, you will receive an extremely pay cut... They never exactly tell you this before hiring you though...

    Advice to ManagementAdvice

    Fire the higher ups who seem to be doing nothing. Start taking care of employees and don't just brush them off when they want to raise a concern

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Hornblower Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front of House in New York, NY
    Current Employee - Front of House in New York, NY

    I have been working at Hornblower Cruises and Events part-time (less than an year)

    Pros

    Great views. Co-workers are pretty awesome. Some of the boats are very nice. Safety is taken seriously.

    Cons

    Management does not keep its word. Phone calls are not returned AT ALL. Emails are not answered AT ALL. The salary that was stated in my interview still has not come through - even though I meet the requirements - and it's been almost four months. Scheduling is not done in a fair manner. The person in charge of scheduling is vindictive and will screw you over in a heartbeat. The people that they bring in from agencies are paid more than their own employees - plus Hornblower has to pay the agency a fee, so basically they are paying about $20 - $30 total for an agency person (to work as server or bartender) and they pay their own servers and bartenders $10 an hour to start. Industry average for this type of work is $16 per hour. This company does not care about this discrepancy in pay at all. There are several either completed or ongoing lawsuits against this company regarding discrimination or other kinds of unfair and illegal treatment. This company has plenty of capital to invest on growing their company but will not pay a fair wage to its food & beverage employees who work on the boats for hours while sweating and running up and down stairs carrying heavy items and doing a great job.

    Advice to ManagementAdvice

    Pay your front of house employees fairly. Keep your word on the wages that you say you will pay in interviews. If there is an employee in the office who refuses to return phone calls, fire them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    This company means well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Lead Agent in San Francisco, CA
    Current Employee - Online Lead Agent in San Francisco, CA

    I have been working at Hornblower Cruises and Events full-time (more than 3 years)

    Pros

    Good company values: they talk of wanting to keep their employees and have good ideals. The work environment and rapport amongst co-workers is friendly.

    Cons

    Took way too long to get benefits, Very disorganized, Not enough upward movement. Extremely tedious boring work.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    A Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hornblower Cruises and Events full-time (more than an year)

    Pros

    Great culture, great product, great learning opportunities, great tour & travel opportunities

    Cons

    Low salaries, little face to face contact with coworkers in other locations, aka little work-travel

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Lots of hope with little potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hornblower Cruises and Events full-time (less than an year)

    Pros

    Cruise discounts, interesting co-workers, beautiful views

    Cons

    Pay not at all comparable with market, poor leadership, few advancement opportunities, no training, low morale, old, ugly, dirty work environment

    Advice to ManagementAdvice

    This ship's been in the water too long to still be sinking

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Serving, bussing tables, taking orders, cleaning.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hornblower Cruises and Events

    Pros

    Worked on a boat on the water.

    Cons

    management didnt always do their jobs well

    Advice to ManagementAdvice

    Set the tone from the top down. Dont take your best managers for granted

  10.  

    Call Center Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in San Francisco, CA
    Former Employee - Call Center Agent in San Francisco, CA

    I worked at Hornblower Cruises and Events full-time (more than 5 years)

    Pros

    For an entry level position, the pay is not bad.

    Cons

    The Managers, manage to manage and create more gossip than they spend time working.

    Advice to ManagementAdvice

    Replace

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Management is terrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hornblower Cruises and Events

    Pros

    On a boat in NYC

    Cons

    People that work there dont know what theyre doing

    Advice to ManagementAdvice

    Quit

Hornblower Cruises and Events Photos

Aboard the San Francisco Belle, before an event

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