Horseshoe Bay Resort Reviews

Updated June 22, 2015
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2.7
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  1. Not all expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Great people to work with

    Cons

    Not so great people to work for, pay decent for managers, but could use some work for hourly

    Advice to Management

    Appreciate your employees


  2. Golf Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Golf Professional
    Current Employee - Golf Professional
    Doesn't Recommend
    Negative Outlook

    Pros

    Great golf courses, Great Members

    Cons

    Terrible Management, Upper Management doesn't care at all about it's employees, Owners put zero money back into the way outdated resort, Everyone is just out for themselves, no one cares about making it better, no accountability for anything (employees late everyday and no one cares) THEY WILL WORK YOU RIDICULOUS HOURS IF YOU ARE ON SALARY. 6 day work weeks 10 hr days!

    Advice to Management

    Show your good employees that you care, Pay attention to your members requests, Golf runs this resort pay attention to that, put some money back into the facility


  3. Great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Learned a lot about hospitality industry. The place is beautiful and if you like golf that's the place to be.

    Cons

    Not so open minded about different cultures. Slowly they're trying to change that but it's going to take a while.

    Advice to Management

    Learn more about different cultures


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  5. Unrealistic expectations from an inexperienced CEO

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Manager in Horseshoe Bay, TX
    Current Employee - Guest Services Manager in Horseshoe Bay, TX
    Doesn't Recommend

    Pros

    Beautiful place to work and live Guests can be awesome to deal with Culture of hourly staff is great, I really enjoyed the staff beneath me, they worked hard for me There are good Managers here, you just may not work for them

    Cons

    VERY inexperienced CEO with no work history, his Family owns the resort. He has no concept of logistics. Last minute changes to hours of operation abound, no consistency across the board. For Managers, budget constraints are tied to things beyond your department's control, and you are forced to operate within them at the cost of Service standards. This is NOT a good career move for a Hospitality professional, stick with Marriott if you can. By my count we lost over 75 Management level staff members in less than 18 months. Huge management turnover, not conducive to a growing Resort. Gone through 3 General Manager Figures in as many years. Staff is not valued, I was asked to fire good employees because of minor infractions that barely warranted a write up. CEO and Ownership family will take up a lot of your time, asking for things that are hard to accomplish during periods of high occupancy, making it impossible to please guests without offending ownership and vice versa. All outlets are constantly understaffed, with a huge emphasis on "No Overtime".

    Advice to Management

    Hire a CEO from elsewhere with an actual Resume', keep the family out of running the business. Hire competence, and give the hired Management a chance to run things before changing everything. Value your hourly staff more, they truly are your most valuable resource but you have been telling them point blank that they are replaceable and very easily so.



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