I have been working at Horseshoe Bay Resort
Pros – Beautiful place to work and live
Guests can be awesome to deal with
Culture of hourly staff is great, I really enjoyed the staff beneath me, they worked hard for me
There are good Managers here, you just may not work for them
Cons – VERY inexperienced CEO with no work history, his Family owns the resort. He has no concept of logistics. Last minute changes to hours of operation abound, no consistency across the board.
For Managers, budget constraints are tied to things beyond your department's control, and you are forced to operate within them at the cost of Service standards.
This is NOT a good career move for a Hospitality professional, stick with Marriott if you can.
By my count we lost over 75 Management level staff members in less than 18 months. Huge management turnover, not conducive to a growing Resort. Gone through 3 General Manager Figures in as many years.
Staff is not valued, I was asked to fire good employees because of minor infractions that barely warranted a write up.
CEO and Ownership family will take up a lot of your time, asking for things that are hard to accomplish during periods of high occupancy, making it impossible to please guests without offending ownership and vice versa.
All outlets are constantly understaffed, with a huge emphasis on "No Overtime".
Advice to Senior Management – Hire a CEO from elsewhere with an actual Resume', keep the family out of running the business. Hire competence, and give the hired Management a chance to run things before changing everything. Value your hourly staff more, they truly are your most valuable resource but you have been telling them point blank that they are replaceable and very easily so.
No, I would not recommend this company to a friend
2012-05-16 15:33 PDT
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