Hospital for Special Surgery
3.1 of 5 38 reviews
www.hss.edu New York, NY 1000 to 5000 Employees

Hospital for Special Surgery Reviews

Updated Jun 24, 2014

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3.1 38 reviews

                             

79% Approve of the CEO

Hospital for Special Surgery President and CEO Lou Shapiro

Lou Shapiro

(19 ratings)

59% of employees recommend this company to a friend
38 Employee Reviews
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    Phenominal

    Anonymous Employee (Current Employee)

    ProsGreat salary, very nice people, great atmosphere

    ConsHard when taking public transportation

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    Everyone is very busy with their research

    Anonymous Employee (Former Employee)

    Proshighly intelligent employees
    a lot of innovation and important research
    strong engineering departments

    Consnot very personal or friendly feeling environment

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    1 person found this helpful  

    Tremendous potential in a top rated hospital, but sadly limited by short-sighted management

    Clinical Nutritionist (Former Employee)
    New York, NY

    ProsIt's a beautiful hospital in a great location in NYC. The per diem rate for RDs is pretty good compared to other clinical jobs. The hours are reasonable, if you're willing to "leave your work at the door" at the end of the day. If you're looking for a fairly straightforward job, that doesn't particularly challenge you intellectually, and you want a position where you can put in the hours, and not think about work once you leave at the end of the day, then this place is for you.

    ConsMany of the managers are in their positions because they've simply put the time in with the hospital - not because they're particularly qualified. Management in the Food & Nutrition Dept. lack the ability to recognize and maximize the potential in their employees, leading to intense frustration among staff and limited opportunities for growth. Decisions are often made on a personal basis, instead of a professional basis. There are LIMITED opportunities for growth and advancement - an issue raised with HR, to no avail.

    Advice to Senior ManagementRecognize the potential of your employees and compensate them accordingly through salary, bonuses, and advancement opportunities. When employees voice concerns to HR, take them seriously and ensure that there is follow through. All too often, issues go unresolved and there is insufficient communication with employees about the outcomes of their reported concerns. If you want to maintain your status as the #1 orthopedic hospital in the US, then you need to attract and RETAIN the #1 employees. Turnover rates are pitiful, particularly in the nutrition department where they've lost a lot of talented, hardworking employees because of barriers to advancement by management.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Poor management

    Clinical Research Coordinator (Former Employee)

    ProsGreat name to have on your resume.
    Most people are really nice and are helpful when you're trying to figure things out or maneuver bureaucracy.
    Hours are pretty steady and you can leave your work at home. Good work-life balance.

    ConsTerrible salaries in the Research department.
    Limited opportunities for non-clinicians.
    Very poor human resources. I had issues every year with my benefits or my vacation days being "miscalculated" to a value always lower than it's supposed to be.
    Most managers have advanced to their positions simply by being at the hospital for their entire careers, not necessarily because they have a lot of experience, show great direction or are particularly knowledgable. Most of them have no idea how other hospitals run and thus can't provide any new ideas for advancement. It's striking to me that in the past few months multiple people have quit and management doesn't seem to notice that when you expect people to overload on projects (especially due to understaffing), pay them a pittance and don't provide them with the resources they need to excel, that eventually they'll take their talents elsewhere.

    Advice to Senior ManagementThis really is a great hospital. Your rankings are slipping because you're letting talent fall by the way side and are sticking with the same plans instead of being innovative. Listen to your employees instead of spending all day in your offices and these problems could be solved very quickly.

    Yes, I would recommend this company to a friend

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    Good experience

    Intern (Former Employee)
    New York, NY

    ProsLearned about the operations; great patient satisfaction

    ConsNo significant cons. Enjoyed the opportunity

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

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    Good Launch Point

    Research Assistant (Former Employee)
    New York, NY

    ProsWork-life balance, benefits, decent coworkers (some are awesome) and a great place to make connections

    ConsPromotions are limited and assignments can be too repetitive. your can easily get bored.

    Advice to Senior ManagementPromote from within! Not all RA's are planning to attend med or PA school after one year of employment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    positive-I've been here over 12 years

    Client Services (Current Employee)
    New York, NY

    Prosgood working conditions-have everything you need to do your job

    Consmicromanagement-employees know how to do the job-no need to treat them like they are
    not capable

    Advice to Senior Managementtreat employees with the professional respect they deserve.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Great staff, terrible management.

    Anonymous Employee (Current Employee)

    ProsClinical staff is highly skilled, most are very hard working and friendly. Great nurse/patient ratio. Beautiful location. Plenty of resources to get the job done. Excellent pay, yearly increases.

    ConsManagement is unfriendly, unfair. There is an environment of favoritism, and if you're not a favorite, than you are a target. Look forward to personal attacks, micromanagement, blame games and a culture that encourages spying on and telling on your coworkers. Benefits are just ok, sick calls are highly discouraged and sick employees are allowed and encouraged to come to work and spread whatever they have. Patient's and doctor's words are like gold, so if they say something about you, it is considered true, no matter the facts. Highly skilled employees are treated as children and long term employees have recently been fired for seeming personal reasons. Retention used to be very high, now it's a revolving door as no one is happy there for long.

    Advice to Senior ManagementTreat employees as valuable commodities and not just soldiers who must follow orders (and a script). Trust that employees have the skills they were hired for and give them space to do their jobs. Quality of care and patient satisfaction scores were higher when management was less on top of staff. Treat everyone equally, whether you personally like them or not, you are professionals, not teenagers. Management would get more respect if they showed more respect. Hostile work environments do not work effectively.

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    Research Assistant

    Managerial (Current Employee)

    ProsGreat training (although this depends highly on the department you work for), full benefits, felt like a real community, normal hours (never need to work OT)

    ConsHigh turn-over rate, terrible location for commuters

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    1 person found this helpful  

    They're not the US' number one orthopedic hospital for nothing!

    ELearning Designer - Consultant (Former Employee)
    New York, NY

    ProsExtraordinarily competent and professional staff; best I've ever worked with in healthcare.

    ConsNo career advancement for freelancers or consultants. They'll find and internal candidate at half the salary.

    Advice to Senior ManagementCheap labor isn't necessarily good... Good labor isn't necessarily cheap.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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