HostGator.com Reviews

Updated October 17, 2014
Updated October 17, 2014
197 Reviews
2.8
197 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
HostGator.com CEO Adam Farrar
Adam Farrar
118 Ratings

Review Highlights

Pros
  • There's also games and free lunch everyday (it's pretty decent most days) (in 49 reviews)

  • There was free lunch, no dress code, and plenty to learn (in 20 reviews)


Cons
  • There is a general feeling of negative attitudes towards upper management among many employees (in 11 reviews)

  • Low pay, company values seem to have shifted toward anything to make people miserable (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Atmosphere , Bad Pay/Opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative I in Houston, TX
    Former Employee - Technical Support Representative I in Houston, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    No Dress Code, Athmosphere is great, the people there are real nice and supportive. Free Food every day as well as drinks ever now and then.

    Cons

    The pay the offer is not that great and it is very hard to get promoted. They always talk and try to motivate you by telling you storys of how someone got promoted in just a few moments but those stories are one of a kind.

    Recommends
    Positive Outlook
  2.  

    A good place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HostGator.com

    Pros

    Training is OK, and depending on who you get as a manager, there's some potential for development.

    Cons

    When I worked there, there was a MASSIVE issue with sexism and sexual harassment in the work place. Think non stop getting hit on and rape jokes in the break room, constantly. I've got friends who are still there and they say after HG got bought out, that's almost completely gone.

    Advice to ManagementAdvice

    Pay your people better, provide better food, and listen to feedback. There's a reason people come in to HostGator, get some skills and work experience, and then leave the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Truckstop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Administrator in Houston, TX
    Former Employee - Security Administrator in Houston, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    It's right off the highway, bathrooms are somewhat clean, some really good, friendly, helpful people work there.

    Little scope of support means you have the opportunity to deal with just about everything.

    There is some training, in house tools, decent break rooms.

    They do promote from within.

    Cons

    Supervisors for jr admin's are over loaded, and under paid. There are rumors that they may get write ups to pass on to their subordinates from the higher ups with little over sight or chance to review and agree to the conclusion. Be sure to be aware of your working enviroment and provide feed back on any paperwork that you get. Supervisors may not agree with the write up, but the choice is passing it on, or losing their job. You're going to get the write up.

    Quality assurance is there for the customers only, they don't always know more about computers than the customers coming into the chat room. Their behavior and roles in the company liken them to the gestapo. Information goes in, and almost nothing helpful comes out.

    Advancement can be a very bad thing, supervisors may not know enough about your job to be helpful. there may not be level 2's that will help with problems, and there may not a line of support if you genuinely just need help reaching a resolution. But there is an out if you ask to move to other departments.

    Quota has been pushed hard in that company to the point where there are issues with just generating replies to tickets to keep above the waterline. Resolution based approaches are not as important as how you look on paper.

    The food they bring for lunch can be very terrible. Really.

    When I worked there stagnation among employee's was frowned upon, get a lot of raises as a jr admin, you're going to be moved up or moved out, why pay someone well for doing the front lines when they can roll someone else in for minimum pay to just be another face.

    Tools and shells inside the company will not be seen anywhere else and there is little afforded training to prepare you for outside work where you'd actually be considered competent. No consideration for furthering education, and little incentives or support to obtain related certifications.

    Advice to ManagementAdvice

    Define scope of support, provide a medium of protection against abusive customers, at least make an attempt to retain people for long term if they are happy in the position regardless.

    Training needs to be a constant endeavor, to apply actual skills and understanding of tools. If you give your employee's confidence that you are there for them and not the all mighty dollar they may actually work better.

    Break down internal support to be a bit wider and give people contacts they can talk to and ask questions from reliably. Having a system where you don't know who you are talking to, puts a communications barrier up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    USED to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator I in Austin, TX
    Former Employee - Junior Administrator I in Austin, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    A few freebies (like the sub-par food, massages, and beer Fridays) and it is somewhat of a step up to better career.

    Cons

    Pay is horrible for treatment, NO communication, Google is your BEST friend, very little training, bought by larger company....so GREED is better than customers.

    Advice to ManagementAdvice

    See above.
    Team meetings, appreciation, better pay, better training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HostGator.com

    Pros

    They cater lunch every day
    Beer on Fridays
    Very casual
    Lots of training

    Cons

    They are very unorganized and they do not have the necessary tools to properly do your job. They also don't take criticism and will not make the necessary changes to make things more streamlined. THEY PAY IS HORRIBLE. They do not appreciate there workers and you can easily tell this by how little they pay their employees, because of this they have a lot of turnover. Most of the really good employees end up leaving to do the same thing but pays them significantly more. They rarely promote to management.

    Advice to ManagementAdvice

    Pay your people better and then you will not have to keep training newbies over and over again. Take employee criticism better. Fix your servers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Any Review Before 2014 No Longer Applies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator in Austin, TX
    Former Employee - Linux Systems Administrator in Austin, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    Stable working hours. Once you're on a shift, that's exactly what you'll work until the next schedule bid.
    Relax working environment. Even when the the call/chat ques are high, you can still work at your normal pace.
    Basic game room, gym and cafeteria. Very watered down perks but they're still there.

    Cons

    ***Moving into 2014 when Hostgator completed their transition post buy out by a mother company. Just about everything about Hostgator and working there has drastically changed. ***

    Management (apart from Supervisors) do not listen to any input from the people on the front lines and years of experience. They take it upon themselves to test out theories and business tactics that are intended to bring in more profit rather then satisfy customers.
    Career advancement is nearly non-existent. You are trained barely enough to do your job and any advancements are from your own personal skill set.
    You have to be stellar at everything you do, for them to advance you in the company to do work which no longer need those skills. (Read that again and let it soak in)
    Be prepared for the angry customers. Hostgator use to be a company with no wait times for support and puts the customer first. It is now 100% the opposite, meaning they went from award winning customer support to now one of the worst of any industry.

    Advice to ManagementAdvice

    You've messed with what made Hostgator a joy to work at, it is now too late to repair that. But it would be unwise to continue ignoring the facts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Call Center Job - Quit on day 5. I really tried.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - V JUNIOR Administrative in Houston, TX
    Former Employee - V JUNIOR Administrative in Houston, TX

    I worked at HostGator.com as a contractor (less than an year)

    Pros

    Food and Breakroom
    Almost entirely poorly educated african americans in my training class. Could be a Con.
    No drug test.
    Good place to learn if you thrive on misery and stress.

    Cons

    Shuttle because no parking and they will tell you it's almost done, but employees say they have been saying that since April.
    Horrible Training. Absolutely Useless.
    Saleslike Atmosphere and Nazi Attitude toward phone calls....just like a sales call center. We're talking STATISTICS on your calls to a degree you will find hilarious if you are coming from an IT job in the real world.
    Slave wages.
    Stressful Environment.
    Entire class was warned they could easily be fired. Repeatedly.
    Trainer admitted they use temp agencies to get around labor laws.
    Aire of dissatisfaction and cronyism.
    Horrible commute from anywhere due to location and construction.

    Advice to ManagementAdvice

    Stop hiring people who have absolutely no idea what they are doing. I will never use your company after seeing how you operate.

    Doesn't Recommend
    Positive Outlook
  9. 4 people found this helpful  

    Frat Boys Running Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at HostGator.com full-time (less than an year)

    Pros

    As a female programmer, I was psyched that they would pay us for a few weeks of training just to make sure we knew what we were doing. We were made to feel like family instantly and bonded with actual employees over breaks. You're partnered with an employee to learn the ropes and then you're on your own. It was very laid-back, lunch was provided every day, there was also a game room.

    Cons

    I got the distinct feeling working there that we were just the worker bees and that our names didn't matter. You didn't even get to keep your workstation, as you could come in for a shift and someone else would be there. It was "grab a station" but I found that highly annoying. There didn't seem to be a sense of permanence. Also, even though lunch was free every day, it was a grab and dash affair and you only ever had 2 options. Also, they didn't want anyone leaving the building, so you had to either bring lunch or eat whatever they gave you. The quotas were super high, meaning that they wanted you to talk to customers off the phone/chat quick so that you can move on to the 5million other people in queue. Wasn't worth the pay. There were also only 4 or so other female reps in the whole place and you were always looked down upon as if they didn't really think you knew computers. There was also a number to call in if you were going to be late/absent and it was a pain to work through about 3 numbers to get to an actual person to let them know...and usually they had no idea who you were.

    Advice to ManagementAdvice

    Pay your employees better. If you funnel money from those hideous daily lunches and random beer keg parties, you would actually have more money to pay your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Poor management, glorified call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Linux Administrative in Austin, TX
    Former Employee - Junior Linux Administrative in Austin, TX

    I worked at HostGator.com full-time (less than an year)

    Pros

    Can be a good stepping stone, if you get lucky, but usually your schedule won’t be great.

    Cons

    Glorified call center, must take 5+ calls/chats simultaneously. No bathroom/lunch breaks while working (unless you slip away during some slow chats, etc).

    Advice to ManagementAdvice

    You offer free lunches and arcade games but with everyone working non stop it’s worthless; just treat employees more like humans and less like low-level robots.

    Doesn't Recommend
    Negative Outlook
  11. 4 people found this helpful  

    Windows admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Windows Administrator in Houston, TX
    Former Employee - Windows Administrator in Houston, TX

    I worked at HostGator.com full-time (more than 3 years)

    Pros

    Benefits such as PTO was decent. Some of the policies sucked!
    Free lunch
    Paid for certification test

    Cons

    Compensation was horrible.
    Moral was low.
    Always had a "soon" attitude, but rarely you saw something get accomplished on time.
    They gave annual/ promotion raises at the same time so you do not get more money.

    Advice to ManagementAdvice

    Pay the good employees so they do not leave and join a competitor

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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