HostGator.com Reviews

Updated October 17, 2014
Updated October 17, 2014
197 Reviews
2.8
197 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
HostGator.com CEO Adam Farrar
Adam Farrar
118 Ratings

Review Highlights

Pros
  • There's also games and free lunch everyday (it's pretty decent most days) (in 49 reviews)

  • There was free lunch, no dress code, and plenty to learn (in 20 reviews)


Cons
  • There is a general feeling of negative attitudes towards upper management among many employees (in 11 reviews)

  • Low pay, company values seem to have shifted toward anything to make people miserable (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Technical Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Houston, TX
    Current Employee - Technical Support Representative in Houston, TX

    I have been working at HostGator.com full-time (more than an year)

    Pros

    I've worked here for about a year. The training is really good, and I have a good relationship with my manager. I've seen a lot of my coworkers move up. I know I will move up soon, too. I've learned a lot of technical skills in the past year. We are allowed to wear and t-shirt everyday, and there's a gym for the employees to use. There's also games and free lunch everyday (it's pretty decent most days). The health benefits and PTO time are actually very generous and affordable.

    Cons

    I think the environment is light and fun. I do see the supervisors trying to make it a fun place to work. So, I can't really complain too much. I would say to stop making eggs for lunch!

    Advice to ManagementAdvice

    I'd try to keep up the communication with the workers, and I'd try to have more fun days.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Demeaning, stressful, horrible. Prepare to think you're worthless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator in Austin, TX
    Former Employee - Junior Administrator in Austin, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    They give you water. It only took 2 months at the new office to set that up.

    Cons

    Too many to list.

    They no longer have a food handlers permit, and employees frequently get e.coli . This, combined with the refusal of doctor notes and lack of sick days given, makes it a great place to get fired.

    Workstations are outdated, and crash. Running Firefox and chrome? You're at the limit. Prepare to restart you're computer 2-4 times a day while on call.

    Employees promotions based on numbers instead of quality or skill. If you want a promotion, and you take calls, prepare to be aggressive and get used to hanging up on people. You are expected to make 5 calls per hour, do you think it's possible to provide meaningful server administration support in less than 12 minutes? What a joke.

    Unreliable servers, and bad NOC technicians. EIG, the company who purchased Host Gator, moved all servers away from one of the best datacenters in the US, SoftLayer, to one of their own 'new' datacenters in Provo, Utah. The technicians and servers are unreliable, and amateur, resulting in extremely poor service (which causes *ACCEPTABLE* EMPLOYEE ABUSE PER EIG POLICY*) but saves EIG millions per year.

    I'm tired of writing. It's just bad.

    Advice to ManagementAdvice

    Fire yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Nightmare of a place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Tech in Austin, TX
    Former Employee - Chat Tech in Austin, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    free food, nice break room and gym.

    Cons

    Customers are horrible don't expect to have a single good day while you are there peppered to get yelled at a cussed at at least all day long especially when there data center goes down witch is very frequent since there move to provo.
     management just does not care.

    Advice to ManagementAdvice

    Pay more, police bad accounts that abusive or get your data center fixed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A great place to start if you're willing to work for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at HostGator.com full-time

    Pros

    Catered lunches are decent, career advancement is there if you are willing to put in the time and effort, lots of paid vacation time. Very casual/comfortable dress code. Relaxed working environment.

    Cons

    Salaries are lower than I would normally expect. Certain areas of the company seem stretched thin.

    Advice to ManagementAdvice

    Continue to invest in your employees; Things such as increasing salaries,better technical training opportunities, continue to increase transparency with communication to the entire rank and file, senior management should make a better effort to introduce themselves to the teams and at minimum stop by to see how the team is doing .

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Everyone is scared to lose their job. Or is losing it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator Level I in Austin, TX
    Former Employee - Junior Administrator Level I in Austin, TX

    I worked at HostGator.com full-time (less than an year)

    Pros

    The pros have probably been terminated. Things like paid lunch caterers, massages for free, two beers free on Friday. You can opt for which shift and days work best for you as it's open 24/7. Supervisors would take you out on company dinners and activities. Not sure if that is still relevant in 2014.

    Cons

    You've read the pros, now imagine being hired and told you can't get those because either they can no longer afford it or your work hours. Slowly these morale boosters were being phased out and are probably gone.

     I personally learned the trade quickly, but the methods to advance were held from me as you have to take tests. You will be taught a procedure, be told to follow it, and when you do you will be scolded for doing so. The billing system was a mess that would get you scolded because some Linux development member did not do their part in finishing the programming. This results in customers leaving and you getting scolded again.

    Eventually you quit in disgust or you're fired for "not doing your job" despite you've done everything asked of you and met quota.

    You'll be asked to promote a scam someone runs as an affiliate program. The gist of it is that if you make a website, you'll make xxxxxx figures or more in cash. This brings in loads of unhappy customers because the affiliate told them that Host Gator would help build the site from scratch and they don't even know what a domain name is.

     EIG takeover left everyone worried about their job. Management's always worried about lowly techs rising through the ranks to take their jobs because it was rather easy if you knew what you were doing. Not the case anymore, HR fires you. The same HR that parks in a handicap spot despite not being handicapped. One guy bothered to complain, and the company's response to us all was "don't complain about that, it's private property and we can do as we please". That business is doomed with it's current model.

    Advice to ManagementAdvice

    Do what's right an adhere to the buyout contract. Part of the buyout was that no jobs would be moved overseas but other reviews show that is not the case. Don't sell yourself or your people out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Not for everyone-- stressful days every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative I in Houston, TX
    Current Employee - Technical Support Representative I in Houston, TX

    I have been working at HostGator.com full-time (less than an year)

    Pros

    they feed you daily, although the food is usually crap (or it was when I was there anyway). They take you out once a month for team building meetings which are kinda cool sometimes. You have a nice deskjob in the AC making $12 an hour which is nice compared to many other jobs at that pay rate.

    Cons

    it's a customer service job and you are dealing with some of the most stressed people on earth, so that stress will start to wear you down. it took me 8-9 months but eventually i had enough and had to get out of there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Hostgator is an awesome company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Houston, TX
    Current Employee - Administrative Assistant in Houston, TX

    I have been working at HostGator.com full-time (less than an year)

    Pros

    Hostgator provides free lunch. The dress code is very casual. Everyone is friendly! There is something fun always happening. I look forward to coming in to work everyday. They will work with your schedule.

    Cons

    The work is challenging but exciting at the same time. There is some days that the food isn't all that great...

    Advice to ManagementAdvice

    Encourage employees to come up with ideas.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Great people in the trenches. Corporate small-mindedness and lack of direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator in Austin, TX
    Former Employee - Junior Administrator in Austin, TX

    I worked at HostGator.com full-time (more than an year)

    Pros

    Many of Hostgator's lower-level staff are excellent, and they do promote from within (see cons section for caveats).
    Front-line managers are generally knowledgeable and helpful.

    Cons

    Compensation is dismal.
    Advancement is based on the ability to help customers in multiple simultaneous chats, regardless of skill and technical acumen.
    Corporate direction is opaque and poorly communicated.
    Internal tools are spotty and training often consists of learning how to work around the manifold bugs that are never fixed.
    Cost-cutting on data-center resources results in frequent outages, and customer abandonment is accepted in exchange for new customer signups.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    An honest opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HostGator.com full-time (more than 5 years)

    Pros

    Relatively flexible schedule as long as you are not a junior admin, 5 min chair massage once weekly, free lunch

    Cons

    The demographic of employees (particularly Support) is in large part limited to uneducated, heterosexual white males. This includes supervisors as well as much of our management. Essentially, it is not a very diverse work force and I find it hard to say anything positive about the company culture.

    Education is not valued here, and if you have a degree I would not recommend applying.

    I do not feel like I am contributing to anything. The ratings system is frustrating. It doesn't seem like our feedback is valued, and overall it seems like the company views its employees in large part as expendable and not worth retaining.

    Advice to ManagementAdvice

    Stop outsourcing our work to India. Instead, focus on automation to reduce queues and keep jobs in the Houston and Austin offices.

    And no, just because the employees responding to tickets in India are owned by an EIG brand does not mean it isn't outsourcing. Did management really think it was reasonable to repeatedly tell us this?

    It boggles my mind that they are confused as to why morale is so low. They fired over half of the Support employees on the overnight shift within a week and demoted all supervisors except a select few back to Level 1 admin.

    Of course morale is going to sink. People are worried about whether they will have a job here in the next few months, or if they will be fired for cause like the other employees who have left in waves. Why do layoffs when that would make you more liable to pay unemployment?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    an okay experience with a ton of learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX
    Current Employee - Linux Systems Administrator I in Austin, TX

    I have been working at HostGator.com full-time (less than an year)

    Pros

    You WILL learn a lot working here if you can sustain the tickets and get them right every time.

    Cons

    they were bought out by EIG so I can't comment on how it is now working there.

    Advice to ManagementAdvice

    be nicer to your employees, sticking them in random dirty desks and not allowing them to adjust the monitors to a comfurtable height is stressful

    Recommends
    Negative Outlook
    No opinion of CEO

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