Hostelling International

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Hostelling International Reviews

Updated July 28, 2014
Updated July 28, 2014
20 Reviews

3.4
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Russ Hedge
6 Ratings

Employee Reviews

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  1.  

    Great Place to Work, Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hostelling International

    Pros

    The office culture is very laid back and the workers are friendly. The general mission of the company is awesome, and they live out their mission through educational programs, guest activities, etc.

    Cons

    Like most non-profits, it can sometimes be a little unorganized or have a lack of structure. Also, the pay isn't the best, especially because usually the cost of living is higher in touristy areas where the hostels are located.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Unnecessary Bullying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Hostelling International part-time for less than a year

    Pros

    Meeting a wide array of people, some good colleagues

    Cons

    Bizarre hours, lying managers, helpless guests who made me feel like a babysitter, users, management appreciated nothing and no one. Had a myopic view of the future and then asked me what myopic meant.

    Advice to ManagementAdvice

    treat employees with respect instead of mutual resentment, backstabbing benefits no one

    Doesn't Recommend
    No opinion of CEO
  3.  

    Intriguing company to work for in the beginning, but ultimately a very disorganized non-profit with little to no HR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hostelling International full-time for more than 5 years

    Pros

    Some of the people you meet, the beautiful surroundings or buildings that hostels are located in.
    Sometimes cool coworkers/ managers that are laid back, and down to earth

    Cons

    Bed bug infestations, heavy chemical treatments
    They will not remove managers who have been reported by senior employees and many guests
    Major favoritism in this organization.
    A lot of things do not get done at this organization, and no one cares. You usually have 1 or a few depending on the size of the hostel that actually take responsibility for their work and do not purposely leave work for other coworkers and also it disrupts the operation of the hostel.
    Too much marketing B.S.!
    Major computer/ Equipment issues at many of the properties
    Major facility issues/ repairs not taken care of in older buildings
    The customers do nothing but complain most of the time (People don't really like sharing space they just want to save a buck).
    No human resources department, they don't care if someone is stealing from the organization or if a manager (most live on site and it is their home) is racist or doesn't care for women, and harasses guests
    Tons of things don't work at these hostels, like wi-fi, printer, kitchen, phones, it's pretty much problematic all of the time and it infuriates the guests, yet the front desk crew take the brunt of it (all the complaints).

    Advice to ManagementAdvice

    Listen to your employees when you have little to no HR. Don't lie to your employees and deceive them. Take care of your serious bed bug issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Unique organization, Management is Improving, Employees are Low-key and Down to Earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk  in  San Francisco, CA
    Current Employee - Front Desk in San Francisco, CA

    I have been working at Hostelling International part-time for more than a year

    Pros

    Beautiful location, great benefits, lots of activists and artists as co-workers including management

    Cons

    Inconsistent training. Employees have to deal with the complaints that are often caused by inconsistencies.

    Advice to ManagementAdvice

    Take more time to train people consistently

    No opinion of CEO
  6. 1 person found this helpful  

    Don't take sexual harassment or racism seriously!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hostelling International full-time for more than 3 years

    Pros

    The work can be rewarding if you make it so. Travelers are fun. You get to stay in the US hostels for free as an employee.

    Cons

    Has the potential to be great, but won't reach it until national leadership starts taking a hard look at property managers.

    Very, very poor leadership. HR is a joke. Instead of investigating sexual harassment and racism complaints, they say things like "you should be careful what you say, in case X thinks you are defaming him" or "sometimes people say things they think are funny and don't mean any harm" (comment in question? Being called a terrorist.)

    Employee satisfaction and morale largely depends on property GM and AGM.

    Advice to ManagementAdvice

    New HR staff who actually do their jobs. Pay attention to employee complaints. Revamp your staff surveys so that there can't be any repercussions for being honest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great co workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hostelling International

    Pros

    Great working environment, super supportive co-workers.

    Cons

    low pay rate, incompetent management

    Recommends
    Approves of CEO
  8.  

    Great Place to work for Hospitality and Non-Profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Marketing Intern  in  Chicago, IL
    Former Employee - Sales and Marketing Intern in Chicago, IL

    I worked at Hostelling International as an intern for less than a year

    Pros

    great work environment and you can work on a lot of different projects. Also get to go to a ton of events and have fun with the travelers.

    Cons

    There can be big gaps in work and thw work gets repetitive.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Interesting, engaging work with wonderful people. However, move on eventually, even if it's hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hostelling International full-time for more than 3 years

    Pros

    Enthusiastic co-workers, diverse guests, excellent experience for those interested in travel, intercultural exchange and working with a large, well-established non-profit. Generous health benefits and sick time allowance. Great practice in conflict resolution and leadership.

    Cons

    Relatively low pay and few raises. Few opportunities to expand skill set. Can be disorganized at times. Must be assertive when dealing with rule breakers and unwelcome guests.

    Advice to ManagementAdvice

    Keep it going.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Following a dream, tripped-up by a mission!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Hostelling International full-time for more than 3 years

    Pros

    "To help all, especially the young, gain a greater understanding of the world and its people through Hostelling" This statement is lived by, and true to its core.

    Cons

    While I could come-up with a few "cons", none are worth the time typing them in.

    Advice to ManagementAdvice

    Continue to offer the opportunities and autonomy to do great things in our communities and great things will happen!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Managing a seasonal HI-USA hostel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Hostelling International full-time for less than a year

    Pros

    Met some wonderful guests, learned much about the management process and requirements for current HI hostels, located in a beautiful part of the country.

    Cons

    Training and orientation too brief, limited and absent to prepare adequately for the management of an unfamiliar hostel in a difficult location.

    Advice to ManagementAdvice

    Make sure that new manager of hostel knows how to use the various computer programs necessary to do payroll, daily bookkeeping, inventory management, credit card management, computer internet access management, staff and task requirements, training and supervision.

    Recommends
    Positive Outlook
    Approves of CEO

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