Hotels.com Reviews

Updated June 15, 2015
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4.5
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Hotels.com President Johan Svanstrom
Johan Svanstrom
7 Ratings

11 Employee Reviews

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  1. Helpful (1)

    Fast paced, fun and fulfilling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Professional in London, England (UK)
    Current Employee - Technology Professional in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Fantastic company culture with a great office space in a vibrant area of London.
    - Fast paced and fulfilling work environment. No two days are ever the same.
    - Fun place to work. Ping pong and table football can be taken advantage of during down time. Roof terrace can be enjoyed on summer days and evenings, particularly when there is a BBQ on!
    - Technology culture of continuous improvement and platform advancement, with plenty of scope for innovation - and a leadership team that embraces and actively encourages it.

    Cons

    - Increasingly difficult to book meeting rooms as the company expands.


  2. Fantastic place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IOS Developer in London, England (UK)
    Current Employee - IOS Developer in London, England (UK)

    I have been working at Hotels.com (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lax work hours
    Good pay
    Free fruit, free soft drinks fridges, coffees, etc.
    Fun, social atmosphere
    Awesome office in the Angel Building with massive roof terrace
    Regular drinks parties in front lobby, BBQs on roof.
    Ping pong tables, foosball, video games, chillout areas

    Cons

    Angel is kind of out-of-the-way


  3. It is afraid to innovate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England (UK)
    Former Employee - Senior Software Engineer in London, England (UK)

    I worked at Hotels.com full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The main pros are:
     - General relaxed environment.
     - The office is also very multicultural
     - Very good salary and benefits
     - Flexible working hours

    Cons

    The main cons from techical point of view is the total absence of trust in the development teams. They have hired wrong people and they don't trust them. Every tentative to bring some innovation is filtered out from the architecture team and rejected. Eventually they arrive at the same pooposed solution...the next 6 months.

    Also the burocracy is second to any other company I have worked before. Realeasing in production is a tedios process that takes ages. The development teams does not have access to the production environment but they have to leverage on the tech ops team that is undersized.

    Another cons is that, in the IT depratment, is very hard to get promoted. Making your job well is usually not enough. You have to be a good politician as well, don't be honest.

    At th end of the day, you will struggle to deliver something in production as you have designed it.

    Advice to Management

    Trust your employers or employ better people.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Hotels.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open, supportive, challenging, great office, opportunity for growth, fun, good compensation, flexible, always something new going on, diverse teams

    Cons

    We definitely work hard but generally it's a good work/life balance.

    Advice to Management

    Keep up the good work


  6. Work with highly specialised digital talent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing in London, England (UK)
    Current Employee - Digital Marketing in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Informal
    Promotions based on merit, not on age and other more traditional determining factors
    Good travel perks
    Company offsite once per year
    Not as political as Expedia, the sister company
    Amazing offices in London
    International travel between London, HK, Dallas, Sydney, Sao Paolo and other offices

    Cons

    Honestly not many to mention. Would struggle to name them


  7. Best of both world !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dtartup mentality but financial power of a large organization (best of both world)
    We work hard we play hard, amazing office in central London
    Collaborative culture, global exposure

    Cons

    very marketing centric, sometimes hard to promote technology innovation

    Advice to Management

    be more open to innovative concepts/features


  8. Fun, State-of-the-Art, Huge eCommerce company, Technology driven from London!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Technology in London, England (UK)
    Current Employee - Director Technology in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Industry
    - Technology
    - Work life balance
    - Lean startup culture
    - Fun place to work for

    Cons

    - Office a little crowded, but I think its getting sorted out


  9. Modern management

    Former Contractor - Senior SEM Specialist in London, England (UK)
    Former Contractor - Senior SEM Specialist in London, England (UK)

    I worked at Hotels.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great office, multi-cultural, hassle-free environment, socializing activities.

    Cons

    Hard to stand out, low sinergy.

    Advice to Management

    Encourage and pay attention to ideas and opinions from employees at all levels.


  10. Great place to learn independently

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Marketing in London, England (UK)
    Former Intern - Marketing in London, England (UK)

    I worked at Hotels.com as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You are given a great autonomy to learn and develop knowledge without being micromanaged. Twice a month on a Friday there was free breakfast provided from Paul which was a wonderful treat. There are also regular beer and pizza evenings where staff are encouraged to engage more.

    Cons

    Everything is done in the last possible minute without long term planning. Many employees appear to promoted to management for being good at their job without management training and therefore have a lack of empathy towards staff.

    Advice to Management

    Make some long term decisions to give employees enough time to execute effectively.


  11. Wonderful workplace overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience in London, England (UK)
    Current Employee - User Experience in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great office with large roof terrace, team building events.A top notch benefits package including hotel discounts and excellent family health insurance. Friendly people and a very relaxed, informal culture. A world class brand to be proud of.

    Cons

    There is no appetite for innovation. There is very little strategy. The company is so big that much knowledge gets lost between teams. A/B testing rules everything even though it sometimes seems flawed.

    Advice to Management

    Pick a strategy and stick to it, use it to justify every decision from VP level down to the lower level workers. Experiment, innovate, play....try new things.



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