Hotels.com

  www.hotels.com
Work in HR? Unlock Free Profile

Hotels.com Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.2 29 reviews

100% Approve of the CEO

Hotels.com President Johan Svanstrom

Johan Svanstrom

(2 ratings)

46% of employees recommend this company to a friend
29 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    No Growth + Micromanaging + Clueless Leadership = Failure & Great Employees all Leaving

    Marketing Manager (Current Employee) Dallas, TX

    ProsSome really great perks within the travel industry

    Cons1. There's little to no growth opportunities here, any jobs that open up they will seek a consultant outside the company to hire. All the best talent in the company are leaving due to no growth, micromanaging, and no clear direction.
    2. Leadership being hired is clueless about the industry and job at hand. They are hiring consultants with no experience within the field or industry to lead teams. (Failure!)
    3. Leadership is hiding behind micromanaging to pretend they know what they are doing. (Failure!)
    4. 2014 they started taking away perks like Wednesday lunches in the Dallas office, Friday in office happy hours, monthly pizza gatherings because the Dallas VP/GM says it's not being appreciated and used properly.
    5. If you are able to make great power points, claim others work as your own, and present this work as yours...you will move up quickly.
    6. Unless you are with the "in crowd", wanting to kiss up to management and be fake all the time, you wont do well here. Imagine high school all over again.
    7. Talent isn't appreciated, just what consulting firm you were at before joining the company.

    Advice to Senior ManagementPromote within and stop hiring inexperienced consultants as directors/leadership of areas they have zero knowledge in. At some point, someone is going to have to do the work.
    Stop giving out false promises to employees of career growth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    LodgOps Dept-Dallas, incompetent team leads, supervisors who are promoted with no experience. Bad mgmt.

    Lodging Support Services Agent (Former Employee) Dallas, TX

    Pros$14.00 PER hour with a temp agency.

    Cons$8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

    Advice to Senior ManagementGet some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Upper Management is clueless and alot of fraternizing in Springfield office.

    Lead (Current Employee)

    Prosdecent pay
    plenty of OT (if you want it)
    decent medical, dental, and vision benefits
    401K is ok (could be better)

    Consa lot of fraternizing from upper management
    upper management is clueless on the operations
    promotions on the buddy system
    unappreciated for the job you do

    Advice to Senior ManagementStop going out drinking and partying with your employees. It is a job, not a place to meet friends.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Lacks direction, but the new ads are good!

    Anonymous Employee (Former Employee)

    ProsThey are a leader in the business. It's fun to work in travel, generally.

    ConsLots of favoritism, sucking up to managers, phony enthusiasm. They keep changing direction. Technology is not cutting edge. Also, with direction coming from London, no clear cut goals or priorites.

    Advice to Senior ManagementWatch out for competitors or you will become less and less relevant. Pay your "lower level" employees better. They work hard and produce quality.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Poor Direction, Leadership and Strategy

    Anonymous Employee (Former Employee) Dallas, TX

    ProsThere are really good people trying to do good work at the staff level

    ConsThe leadership in Dallas penalizes people that don't fit into a certain mold and have people operating on pins and needles. Leadership is belittling. They tend to promote and embrace consultants at the expense of talent coming from other disciplines. There are very few internal opportunities to advance without moving to Expedia in Bellevue or Hotels.com HQ in London. Lastly, there is no strategy for addressing the growth of Booking.com, especially in Canada.

    Advice to Senior ManagementTake a genuine interest in the people and get a strategy to address Booking.com.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    not my cup of tea..

    Sales (Former Employee) Springfield, MO

    ProsNice work environment, clean surroundings

    Conswhat was promised in hiring and training did not pan out.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Had to follow the PROCESS.

    Sales Agent (Former Employee) Springfield, MO

    ProsFor the perks and commission, If you could hit the sales sitewide close %

    ConsYou had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up. The training is so so

    Advice to Senior ManagementTry to help employees make it a career, not a job

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    STRESSFUL

    Anonymous Employee (Former Employee) Arlington, TX

    Prosgreat salary
    descent overtime
    career advancement
    co-workers are friendly

    Conspoor management
    unreliable cpu systems and information

    Advice to Senior Managementditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Management was a very mixed bag

    Anonymous Employee (Former Employee)

    ProsThis job had great pay and it was a fun place to work in terms of coworkers.

    ConsManagement was not good. My direct boss had her favorites and rewarded them with plum assignments and promotions. People that weren't the favorites or didn't brown-nose were fired without good reason (I saw this happen several times). I was lectured on taking time off for a family member's funeral, which was probably illegal and at best, not in line with the company's policies.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Too many layoffs

    Financial Operations (Former Employee) Dallas, TX

    ProsGreat benefits, pay is ok.

    Consevery year too many layoffs, management have no clue what they are doing, too much red tape.

    Advice to Senior Managementlisten to your employees who actually do the work.

    No, I would not recommend this company to a friend

Worked for Hotels.com? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.