Hotels.com

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Hotels.com Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.2 29 reviews

100% Approve of the CEO

Hotels.com President Johan Svanstrom

Johan Svanstrom

(2 ratings)

46% of employees recommend this company to a friend
29 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company that always challenges the norm and is willing to think outside the box

    Marketing (Current Employee) Dallas, TX

    ProsSmall enough to allow flexibility in projects and the ability for each person to wear many hats

    ConsNot enough roles to allow for long term growth at the company

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    LodgOps Dept-Dallas, incompetent team leads, supervisors who are promoted with no experience. Bad mgmt.

    Lodging Support Services Agent (Former Employee) Dallas, TX

    Pros$14.00 PER hour with a temp agency.

    Cons$8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

    Advice to Senior ManagementGet some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Waited my whole career for a job like this

    Marketing Manager (Current Employee) Dallas, TX

    ProsCompetitive compensation
    Generous benefits/vacation/employee perks
    Open-door policy with senior management
    Culture that acknowledges and rewards people who deliver results
    Team-building activities
    HR involvement to act on areas of improvement as pointed out by employees

    ConsThe departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to Senior ManagementThere should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Telesales Agent

    Hotel Sales (Former Employee) Springfield, MO

    ProsThe job can be a lot of fun and interesting.

    ConsManagement is inept. They often make business decisions based on emotion, rather than employee qualifications.

    Advice to Senior ManagementGive all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    STRESSFUL

    Anonymous Employee (Former Employee) Arlington, TX

    Prosgreat salary
    descent overtime
    career advancement
    co-workers are friendly

    Conspoor management
    unreliable cpu systems and information

    Advice to Senior Managementditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Very Gratifing

    Inside Sales Agent (Current Employee) Springfield, MO

    ProsGreat people, great work place

    ConsNeeds to filter new affliates better

    Advice to Senior Managementwhen systems go down, they need to explain better

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Too many layoffs

    Financial Operations (Former Employee) Dallas, TX

    ProsGreat benefits, pay is ok.

    Consevery year too many layoffs, management have no clue what they are doing, too much red tape.

    Advice to Senior Managementlisten to your employees who actually do the work.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    What goes around...

    Sales Agent (Former Employee) Arlington, TX

    Prosif you love sales you can do very well. Very good benefits. Good PTO. Some good managers. Lots of incentives. Just layed off a whole call center, but at least gave them severance and PTO

    ConsTerrible senior mgmt. Aggresive sales goals and strict adherence to QA and AHT.Very inflexible about absences. Doing your best is never enough.

    Advice to Senior ManagementWhat goes around comes around. You hemorraged your best employees and now you are shut down. Make every effort to keep the good people you have, not beat them down at every turn for every little thing

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Hotels.com don't work here

    Telesales Agent (Current Employee) Springfield, MO

    ProsReally laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

    ConsYou get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

    Advice to Senior ManagementNeed to be in the employees' shoes and see what they have to deal with.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard sales

    Inside Sales Agent (Former Employee) Arlington, TX

    ProsThere are visits by hotels from all over the world and they give out goodies.

    ConsIt's definitely sales driven and can be overbearing.

    Advice to Senior ManagementLighten up on the hired help.

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