Hotels.com

www.hotels.com

Hotels.com Reviews

Updated January 21, 2015
Updated January 21, 2015
38 Reviews
3.7
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
5 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Waited my whole career for a job like this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time (more than an year)

    Pros

    Competitive compensation
    Generous benefits/vacation/employee perks
    Open-door policy with senior management
    Culture that acknowledges and rewards people who deliver results
    Team-building activities
    HR involvement to act on areas of improvement as pointed out by employees

    Cons

    The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to ManagementAdvice

    There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very Gratifing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales Agent in Springfield, MO
    Current Employee - Inside Sales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Great people, great work place

    Cons

    Needs to filter new affliates better

    Advice to ManagementAdvice

    when systems go down, they need to explain better

    Recommends
    Approves of CEO
  3.  

    Work with highly specialised digital talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in London, England (UK)
    Current Employee - Digital Marketing in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    Informal
    Promotions based on merit, not on age and other more traditional determining factors
    Good travel perks
    Company offsite once per year
    Not as political as Expedia, the sister company
    Amazing offices in London
    International travel between London, HK, Dallas, Sydney, Sao Paolo and other offices

    Cons

    Honestly not many to mention. Would struggle to name them

    Recommends
    Positive Outlook
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  5.  

    Modern management

    Former Employee - Senior SEM Specialist in London, England (UK)
    Former Employee - Senior SEM Specialist in London, England (UK)

    I worked at Hotels.com as a contractor (less than an year)

    Pros

    Great office, multi-cultural, hassle-free environment, socializing activities.

    Cons

    Hard to stand out, low sinergy.

    Advice to ManagementAdvice

    Encourage and pay attention to ideas and opinions from employees at all levels.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Not the greatest pay, but a fun work environment and great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editor/Writer
    Former Employee - Editor/Writer

    I worked at Hotels.com full-time (more than an year)

    Pros

    People here are professional and friendly. It's a good working environment. They don't micromanage and allow you to work independently. Great way to get your foot in the door.

    Cons

    Technology equipment and software is pretty outdated. Definitely could use improvement in the innovation department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fax Clerk in McAllen, TX
    Former Employee - Fax Clerk in McAllen, TX

    I worked at Hotels.com full-time (less than an year)

    Pros

    Flexible schedules and overtime allowed. Easy work and some potential for growth into management field.environment was very young but hard working.

    Cons

    not much negative to say. left because i was looking for advanced career opportunities where i could better apply my skills.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great place to work but limited career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com full-time

    Pros

    People are awesome. Smart and friendly, you may never have closer bonding working for an IT company. If I ever leave Hotels.com, I will sorely miss my colleagues.

    Cons

    Too much emphasis on ROI. Yes, it is extremely important to keep track of money invested in marketing but no vision on branding.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good place to work, fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotels.com

    Pros

    Fun, money, benefits and a challenge

    Cons

    i dont have any cons

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great company that always challenges the norm and is willing to think outside the box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Dallas, TX
    Current Employee - Marketing in Dallas, TX

    I have been working at Hotels.com full-time

    Pros

    Small enough to allow flexibility in projects and the ability for each person to wear many hats

    Cons

    Not enough roles to allow for long term growth at the company

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Stressful job but good pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Support Services Agent in Springfield, MO
    Former Employee - Lodging Support Services Agent in Springfield, MO

    I worked at Hotels.com full-time (more than 3 years)

    Pros

    Good pay with yearly increases, benefits, bonuses and time off. Great co-workers. There are some great supervisors that are willing to help you. Ask you fellow employees about the supervisors because you will be able to bid for new hours 1 or more times a year depending on new hires. You may not get the hours you want the first time but hang in there. You will bid again in a few months.

    Cons

    Time off must be requested in advance even if sick. Stressful job with daily pressures. Large turnover rate. Make sure you get a copy of all procedure changes and not just verbally. If you have kids and need to work days Mon-Friday, it won't happen at first but stick with the job. Time goes by fast and you will get the hours you need.

    Advice to ManagementAdvice

    To only some supervisors and leads, be consistent and stop playing favorites. Be more invested in all employees under you.

    Recommends
    Positive Outlook
    No opinion of CEO

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