Hotwire

  www.hotwire.com
  www.hotwire.com

Hotwire Reviews

Updated November 21, 2014
Updated November 21, 2014
118 Reviews
2.9
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hotwire President Henrik Kjellberg
Henrik Kjellberg
33 Ratings

Review Highlights

Pros
  • The company respects work-life balance, while still offering challenging opportunities (in 31 reviews)

  • Exciting industry (travel) discounts on travel products (in 6 reviews)


Cons
  • Work-life balance are non-existent depending on the group (in 4 reviews)

  • If you're looking for career growth, you need to make sure you are on your manager's radar at all times (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 9 people found this helpful  

    Trying for a fresh start but keeps revisiting the plan to do so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotwire full-time (more than 5 years)

    Pros

    Solid set of long-term back-end engineers who are holding down the fort but constrained by limited resources and an aging product on the front-end.

    Renewed focus on analytics could bear fruit.

    Finally realizing that the "we've always done it this way" approach doesn't work anymore in some areas and starting to try new things like off-loading certain functions to Expedia.

    Cons

    HR seems to think company culture and employee motivation is developed from throwing in a few free lunches and having long company meetings. They keep your bonus and pay limited as an existing employee as it is has dependencies both on overall division (Hotwire) and also company (Expedia) performance so you take a hit if either doesn't meet plan even though though the CEO of Expedia always talks of "throwing off cash". They have an unnecessarily long delay of 4 months in-between the time you complete your yearly review with your manager to when bonus payouts and yearly increases hit. Managers don't even read the reviews anyway and even though they claimed to drop the calibration / sliding scale system it not so secretly still exists, you just aren't told your score.

    New president came in and followed his formulaic approach used at another division of lay-offs followed by bringing in his friends from other parts of the company. There was definitely some change needed in the old guard at the Exec level who blindly let the competition eat their lunch but the lay-offs at lower levels were nonstrategic and left certain parts of the org decimated and without needed resources.

    So far in 2014 strategies have shifted multiple times and overall they are on the hook for delivering more than the org can reasonably accomplish. Some of the newly established org goals are idealistic though clearly unobtainable - they missed the "R" in SMART goals.

    Advice to ManagementAdvice

    Think more long term and don't make short term decisions that will bite you later. Example: Laying off software engineers (in San Francisco!?!) when you are still very profitable but not meeting the company plan just to find yourself needing more engineers a few months later to sustain the business. Now it's tough to hire them as everyone knows you lay-off people, hmmm.

    Set a few realistic goals and priorities that everyone can get behind and stick with them.

    Simplify your strategy to a few succinct goals that people can remember and start executing and deliver it before changing it again before it even gets out of the gate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    This place is going down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time (more than an year)

    Pros

    If you want a job with great work/life balance, look no further. It is also situated in a great location with plenty of lunch options.

    Cons

    Below average compensation; Lost office culture; Too much turnover and too many unhappy employees. It has been one full year since the new CEO/President joined and we are still seeing reorg happening every now and then. It is obvious that management doesn't know what to do and which direction to go.

    Advice to ManagementAdvice

    Too little too late. Culture has been lost despite management's effort to bring it back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Terribly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tigard, OR
    Former Employee - Customer Service Representative in Tigard, OR

    I worked at Hotwire full-time (more than an year)

    Pros

    While the turn over rate for this place was insane, the few employees that stuck it out were generally good people. Connecting on a level of "I-hate-this-place" was our common ground. Some of the management team was tolerable.

    Cons

    No incentive or perks, minimum wage with no shift differential or opportunity for raises, ever-changing expectations and training, jumbled management and policy.

    Advice to ManagementAdvice

    There is no help for this place

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time (more than 5 years)

    Pros

    Amazing work/life balance, great benefits and travel perks, on-site gym, smart and nice people, great office/location...the new president is extremely insightful/smart and has a clear vision on the direction he wants to take the company.

    Cons

    Often too conservative and not willing to take risks (this is changing), growth opportunities are limited, compensation is lower than competitors.

    Advice to ManagementAdvice

    Keep up the clear vision and transparency. However, need to boost moral and inject more fun into the culture in order to get the company back to its roots. Employees/talent afraid to join the company or stay due to negative opinions circulating, this is changing, but really need to highlight the benefits of the company and it's strong brand.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I loved the company especially the training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Hotwire full-time (less than an year)

    Pros

    The call center environment was what I enjoyed

    Cons

    I worked very hard to complete tasks

    Advice to ManagementAdvice

    Nothing to add for mgmt.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great change takes time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time (more than an year)

    Pros

    Work/wellness balance. People want you to take care of yourself here.
    Coworkers and great humor in the office.
    Redeveloping company culture with great results.
    Lots of new hires have come in with a smile on their face, freshening up the place.

    Cons

    Change is slow, and rebuilding the company takes a significant amount of effort.
    If you're looking for career growth, you need to make sure you are on your manager's radar at all times.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Design Lead in San Francisco, CA
    Current Employee - User Experience Design Lead in San Francisco, CA

    I have been working at Hotwire full-time (more than 3 years)

    Pros

    Great culture, excellent benefits, great work life balance. The people and teams are great. Awesome location.

    Cons

    Lack of direction, dying brand. There was recently a change in all of the executive team. Not sure yet how they're going to perform.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Challenging time at Hotwire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time (more than 5 years)

    Pros

    Good work life balance. fun, friendly coworkers. vacation and travel benefits are great. plenty of opportunities for growth. interesting projects. innovative and agile. pool table and Ping-Pong, free sodas.

    Cons

    Hotwire is struggling through difficult changes (lay offs, new leadership, short staffed) with very poor HR support and below market pay.

    Advice to ManagementAdvice

    Provide better HR support and more competitive pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Many recent changes in leadership and focus for the company have made this a difficult place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Hotwire full-time (more than 8 years)

    Pros

    Hotwire has a great product with many years of experience.

    Cons

    Reduction in staff in 2013 was not expected and hard for everyone in the company whether you are still there or not.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Good times are over.. left with few good employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Product Analyst in San Francisco, CA
    Current Employee - Technical Product Analyst in San Francisco, CA

    I have been working at Hotwire full-time (more than an year)

    Pros

    Good co-workers. Free soft drinks. Jeans ok. Ok location.

    Cons

    As someone mentioned below " In my 8 years of experience never seen an HR so bad". Would agree with that. HR is not helpful and on top of that their attitude does not help. If you say you are leaving they will treat you like their family enemy. Work-life balance are non-existent depending on the group. Salary is not up to market.

    Advice to ManagementAdvice

    Provide some training to the HR. They are taking their job for granted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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