House of Fraser Reviews

Updated July 3, 2015
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2.9
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Recommend to a friend
Approve of CEO
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Nigel Oddy
3 Ratings

Pros
  • good discount off house brands (if you work for them, for business dress subsidy) or concession brands (in 3 reviews)

Cons
  • Forced to sell credit cards (store cards) (in 5 reviews)

  • can be boring on sundays as there are no customers at all (in 4 reviews)

More Pros and Cons

65 Employee Reviews

Sort: Popular Rating Date
  1. Mens Backwall Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    Everyone gets along together as their own community. Get vouchers and holidays when achieving and exceeding targets.

    Cons

    Very demanding and stressful during sale seasons.

    Advice to Management

    Could show more enthusiasm towards employees and offer a wider variety or perks and rewards.


  2. Great colleagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a great team spirit amongst managers who really work well together to drive and deliver results. A fun atmosphere exists in stores.

    Cons

    Too much focus on opening Store Cards, not enough focus on customers or customer service. Need to be clearer on company vision and values


  3. Assistant Merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at House of Fraser full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice, good discount, good exposure to higher level people in the business, good location in central London

    Cons

    Poor IT systems which are slow, quite cramped working conditions, lack of clear guidance on how to move to next level, really high turnover, poor bonus scheme

    Advice to Management

    Improve the working environment through better systems and processes, and recognise and reward hard work from all levels instead of just the top level


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  5. ***

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Exeter, England (UK)
    Former Employee - Sales Advisor in Exeter, England (UK)

    I worked at House of Fraser part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some (very little) discount
    Opportunities to work within concessions

    Cons

    Power hungry floor managers
    Uninformative staff training
    Cliques between floors & concessions
    "Barely there" store manager


  6. Exciting place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at House of Fraser

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having just completed my first year at HoF I have found it to be a truly inspirational place to work, you are allowed the freedom to work autonomously and your ideas and suggestions are always welcome. It is a non hierarchical business as everyone is so accessible & approachable. My career is progressing at a rapid pace and I don't see any signs of it slowing down, the International expansion is just the tip of the iceberg so it’s a very exciting to be a part of it all! There are also some great benefits & generous staff discount!

    Cons

    There aren't any within the Head Office environment, I think it's great!


  7. Little pay or managerial support.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser

    No opinion of CEO
    No opinion of CEO

    Pros

    The work is ok. You get to meet a lot of people, customers and employees.

    Cons

    Low pay - Always expected to stay after closing, despite paid hours ending. Managers can be a little to authoritarian.

    Advice to Management

    Let us sell the clothes, not just the store cards.


  8. really recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in High Wycombe, England (UK)
    Current Employee - Sales Advisor in High Wycombe, England (UK)

    I have been working at House of Fraser part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I honestly feel like i must be working at a completely different company to everyone else because I really enjoy my job. Really flexible hours even though i have contracted hours but they're flexible with the days i work, really good pay considering i am under 18 i get £6.87 an hour (and I am HoF staff not concession.) everyone i work with is so nice and helpful, good lengths of breaks, i actually enjoy going to work. I could list a lot of things really.

    Cons

    apart from some really early starts and late finishes when brand events are on (which is expected) there aren't really any i can think of although standing up continuously for hours does quite hurt my back and legs but you get used to it.


  9. Misleading and not enjoyable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Greenhithe, England (UK)
    Former Employee - Sales Advisor in Greenhithe, England (UK)

    I worked at House of Fraser part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to meet a lot of nice people to work with. You get to see the sales first, which is good if you work next to concessions that you like.

    Cons

    It's very boring. The management in my particular store were poor, I was accused of taking days of when i had not and proving it was a lengthy process. You have to open a staff credit card to get a discount, which is only 20%. They do not tell you before starting how important it is that you open store master cards, but when you begin work there you are given unrealistic targets to open them and penalised if you do not do so. Members of staff higher up do not even acknowledge that you work there most of the time. Manager's undermine you by ignoring the policies, so after you have told a customer that they cannot have a refund after the date stated on their receipt, a manager will give it to them anyway, despite it being a company policy.

    Advice to Management

    Don't undermine staff as it is embarrassing. Be friendlier. Understand when targets for master cards are not met, as you do not have to open them so it's hard to believe that you understand.


  10. Helpful (1)

    Buyer - Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in London, England (UK)
    Current Employee - Buyer in London, England (UK)

    I have been working at House of Fraser

    Pros

    Good people, well organised, structured and interesting business environment

    Cons

    Firefighting, lack of autoonomy, long hours from time to time


  11. Bad

    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at House of Fraser

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No Pros apart from
    Meeting new people.
    There was actually no Pros. I guess seeing clothes and shoes I wanted to buy

    Cons

    Credit card to get 20% discount.!!!
    Crap Management!!
    Useless pay. The company is extremely flawed. £6.21 for a multi million pound company!!!

    Advice to Management

    Sort it out!!
    A lot of favouritism, making people do management roles without management pay. G



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