House of Fraser Reviews

Updated July 28, 2015
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2.7
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Recommend to a friend
Approve of CEO
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Nigel Oddy
5 Ratings

Pros
  • good discount off house brands (if you work for them, for business dress subsidy) or concession brands (in 3 reviews)

Cons
  • Forced to sell credit cards (store cards) (in 5 reviews)

  • can be boring on sundays as there are no customers at all (in 4 reviews)

More Pros and Cons

67 Employee Reviews

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  1. Great people & workplace but limited progression

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Category Manager in London, England (UK)
    Current Employee - Assistant Category Manager in London, England (UK)

    I have been working at House of Fraser full-time (More than a year)

    Recommends
    Recommends

    Pros

    Great people & atmosphere. Plenty of entry level positions

    Cons

    Limited positions available for progression, teams mushroom at the bottom. Salaries are on the lower end of market average at entry level.


  2. Paid the same as everyone else, expected to do twice the work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)
    Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)

    I have been working at House of Fraser

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The salary is competitive for the market, and the people are good fun

    Cons

    No discount, managers allow certain people to be lazy with no repercussions


  3. Helpful (2)

    Sale assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at House of Fraser part-time (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Nice colleagues who were easy to work with and we're all very approachable, and managers who were motivating and also friendly and tried their best to be reasonable at all times, a very easy job as far as retail goes and was nice for a little part time job with school. Customers are also nice and understanding.

    Cons

    Poor set up with working up the business, and poor pay to anyone looking for a full time job a much better place for people looking for part time easy work. The biggest disappointment was the training which was long boring and ultimately very un-informative and I learnt everything on the shop floor and was still learning things till the day I left.

    Advice to Management

    Make training better and show more care to the full time staff, and show all the young people within the business a path to move up to keep them within the business for longer, lots of money must be wasted on young staff being trained up just to leave again.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at House of Fraser

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work. Great training.

    Cons

    Some departments can be quite quiet.


  6. Mens Backwall Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    Everyone gets along together as their own community. Get vouchers and holidays when achieving and exceeding targets.

    Cons

    Very demanding and stressful during sale seasons.

    Advice to Management

    Could show more enthusiasm towards employees and offer a wider variety or perks and rewards.


  7. Assistant Merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at House of Fraser full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice, good discount, good exposure to higher level people in the business, good location in central London

    Cons

    Poor IT systems which are slow, quite cramped working conditions, lack of clear guidance on how to move to next level, really high turnover, poor bonus scheme

    Advice to Management

    Improve the working environment through better systems and processes, and recognise and reward hard work from all levels instead of just the top level


  8. Great colleagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a great team spirit amongst managers who really work well together to drive and deliver results. A fun atmosphere exists in stores.

    Cons

    Too much focus on opening Store Cards, not enough focus on customers or customer service. Need to be clearer on company vision and values


  9. ***

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Exeter, England (UK)
    Former Employee - Sales Advisor in Exeter, England (UK)

    I worked at House of Fraser part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some (very little) discount Opportunities to work within concessions

    Cons

    Power hungry floor managers Uninformative staff training Cliques between floors & concessions "Barely there" store manager


  10. Exciting place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at House of Fraser

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having just completed my first year at HoF I have found it to be a truly inspirational place to work, you are allowed the freedom to work autonomously and your ideas and suggestions are always welcome. It is a non hierarchical business as everyone is so accessible & approachable. My career is progressing at a rapid pace and I don't see any signs of it slowing down, the International expansion is just the tip of the iceberg so it’s a very exciting to be a part of it all! There are also some great benefits & generous staff discount!

    Cons

    There aren't any within the Head Office environment, I think it's great!


  11. Salary against time

    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time (More than a year)

    Pros

    You get further discount on sales.

    Cons

    You end up putting in way more than the contractual hours and don't get it back in lieu either. No commission or extra perks.



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