Hub International Reviews

Current Employee – been working at Hub International part-time for more than a year

Pros – Management is very helpful, friendly and personable. There are so many learning opportunities within the organization. The company is dedicated to helping further educate their employees.

Cons – If you are a commuter, downtown area can be hectic at times.

Advice to Senior Management – Continue to invest into the education of the staff.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hub International as a contractor for less than a year

Pros – Lots of flexibility from what I observed

Cons – Not all expectations made clear in advance

Advice to Senior Management – Did not work there long enough to form judgment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Hub International full-time for less than a year

Pros – Good access to companies; nice to be the "big" one that underwriters want to impress and quote; good technology

Cons – Disconnect with expectations; wage freeze; management (locally) not effective

Advice to Senior Management – Better communication; job descriptions; know what you need to do to advance (maybe a local problem?)

Yes, I would recommend this company to a friend

Former Employee – worked at Hub International as a contractor for less than a year

Pros – My impression of HUB was they employed good people who were knowledgeable, client focused, dedicated, professional, and smart but without being overly elite, HUB has great technology. The environment is great for the independent worker who would not thrive with micromanagement. HUB is positioned to be a growth company with acquisition, but retention may be questionable.

Cons – I worked as a temp at HUB in Illinois and my impression of the "good" people was unfortunately, altered. I initially declined the assignment because this industry still has an element functioning in the 17th century when it comes to diversity in terms of opportunity for growth and perception. Think of the 0% diversity at the 2012 republican convention. This element represents fewer bad apples spoiling the bunch now.

Many holding outdated views generally within the Boomer bracket have retired, Gen X is more likely to have come of age in a world of equals and Gen Y & the Millennials seem to really get it and are so far above these issues of old. Being in environments where change has not arrived can be very toxic for the diverse employee- been there done that for a lifetime--there are fields which arrived decades ago.

Well I accepted the assignment and initially worked with a very top knotched, professional experienced, senior leader who was obviously experienced in managing all types of people. My work was praised and I was motivated even though there was quite a bit of work and backlog because staff had left.

This manager suprised all by retiring from the company which left a temporary void in the department. All heck broke loose at this point. One employee jockeyed for a promotion, another temp called in sick for several weeks but was kept on assignment without doing the work as corporate was not notified, and one temp, along with the jockeying employee must have pulled out 'Driving Miss Daisy'' or the 'Help' and targeted me for bullying, hostility, fabrications to human resources, and an expectation my role was to be in servitude. This is not about reporting to someone with expertise, but real mistreatment rooted in a level of bigotry or lack of exposure to a changed world.

To HUB's credit, once leaders in corporate became aware, they addressed the issue. I did feel I had been the target but still had to prove their accusations were not true. This is the element which does not sit so well regarding their handling. However, this is a progression from other times, but I would hope the real change comes when the perpetrators of this behaviors are made accountable for their behavior - having to prove they are telling the truth.

Ultimately HUB ended the assignments - I believe for all parties. Overall, I think this was an unfortuante isolated incident, and choosing to work in a metropolitan HUB location would be a positive career move. In considering more isolated settings, it might be wise to really get a handle on what is really allowable.

For the growth oriented diverse candidate HUB offers opportunity, but mainly for those who have transferrable skills honed in other industries. It does not seem as if having spent a career in the field will lead to growth opportunity.

In terms of the work - HUB is staff streamlined. How one reacts to this really depends on the view of work. If you like to be challenged, can self motivate, enjoy not have a wasted minute in the day, require little direction, are entrepreneurial in nature, can figure things such as programs, contacts, resources etc out on your own then I this is a good environment to "go for it." If you require paddles with your boat --- you will sink.

Advice to Senior Management – Since there is still a bad apple element, not on the diversity train, operating in ways of old - be clear there is a 0% tolerance policy. Hold training sessions for programs, systems, etc. Even if it self sign up or directed, employees still have access to training. Hire a password or site keeper. HUB has access to excellent markets and resources but NO ONE knows the passwords and if you're not one of the original users, the markets and resources do not allow for new sign ons. As they acquire business on one end they loose it on another due to service, so consider hiring for retention and growth. As new agencies are acquired - the employees may need to be corporatized into the HUB way - which hopefully reflects the current century.

Yes, I would recommend this company to a friend

Current Employee – been working at Hub International full-time for more than 7 years

Pros – Salary ok. Technology is good.

Cons – Management incompetant or never around. They don't care about the employee, just the end result.

Advice to Senior Management – You are not perfect, so don't ask for perfection.

Former Employee – worked at Hub International full-time for more than 3 years

Pros – Great 401K and Benefits. They match HSA contributions and family benefits plan out of pocket was less than 200 a month in 2011 with 4K deductible. Management for the most part is in tune with staff. If you are part of an acquisition they take care of you.

Cons – Some staff turnover. This is typical of a large agency that purchases other agencies.

Advice to Senior Management – Great place to work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hub International full-time for less than a year

Pros – There are no Pro's to working for HUB. I took the first job offer given to me and it breaks my heart that my friends and old co-workers are still there because they are miserable.

Cons – Management only cares about top producers, if you're an account manager or not meeting your quota as a producer, you don't exist. If problems arise, you better plan on fixing it yourself because all the powers that be will do is pass the buck.

Advice to Senior Management – Quit buying small agencies and destroying them. You should be ashamed of your business practices. Never in my life have I ever seen a company so Pro Money with such total disregard for their employees.

No, I would not recommend this company to a friend

Former Employee – worked at Hub International part-time for less than a year

Pros – Great group of people work there and for a long time so the stability and relationships make for an overall great environment. As long as you work diligently there will be opportunities for advancement and the wages won't leave you scraping.

Cons – A lot has not been updated to paperless, making work more tedious and less environmentally friendly which usually attracts customers as well as cuts costs on supplies. Having more transition to computer stored data will also make finding files to work with easier and create more offices when there's less wasted storage space. That's some job creation right there.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Hub International

Pros – The company is very ethical. We do the right thing for clients and we are never pressured to push certain products for greater income. We have the authority to guide clients towards products that work best for them without consideration of overrides for the company. We have access to decent technology and can offer clients lots of value added perks. Most co-workers are exceptional and are appropriately skilled - there is reasonably even work load among coworkers. Flexible hours and less than full time opportunities exist if requested - they are never offered but will be agreed to if requested.

Cons – Not sufficient administrative support - professional level employees are overworked because there is no budget for admin support. Database & file maintenance, etc is usually done by acct managers. Pay is lower than average - & there has been a pay freeze for a few years - one bonus in 4 years and it was small yet the company is profitable and acquisitions continue. In the Employee Benefits product dept the regional head has created numerous middle management positions and hired practice leaders without pay increases for the other 95%. Local office management with long tenure are good but now limited by regional leadership. Many highly skilled people are poised to leave based on changes. Others are hoping regional leadership in this product area will change because the company is a decent company if not for current area leadership.

Advice to Senior Management – Offer an anonymous way for account manager/ account execs to give feedback. They are your front line people who are the face of Hub to your clients - they are the product you sell. NE Region in EB has become very unhappy place to work due to myriad of changes and this will eventually be reflected by dissatisfied account managers. Sales is important but it's easier to keep a client than to get a new one. Find out what's going on with account management level. Offer real, meaningful incentives for client retention, speed up expense reimbursement. Reimbursement can take as long as 5 weeks which is completely unacceptable and unreasonable - remove it from pay cycle.

Former Employee – worked at Hub International

Pros – Good people...until they get fired or quit in frustration. Good corporate structure with autonomy at each location...unless you don't have any one providing management and support.

Cons – This office is like a rudderless ship! No evaluation or correction occurs until something reaches crisis levels and then local staff is blamed by off-site, disconnected pseudo management.

Advice to Senior Management – Engage in the management of this location or divest.

No, I would not recommend this company to a friend