Huddle House

www.huddlehouse.com

Huddle House Reviews

Updated January 19, 2015
Updated January 19, 2015
12 Reviews
2.5
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth L. (Ken) Keymer
6 Ratings

Employee Reviews

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  1.  

    Excellent opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO

    I have been working at Huddle House full-time (less than a year)

    Pros

    Very rich culture and excellent environment.

    Cons

    Little bonuses for servers who work hard.

    Advice to ManagementAdvice

    Less attention to details when it comes to rewarding servers for their hard work. Hope this gets fixed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Lots of Reward - Too little family time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Cleveland, GA
    Current Employee - General Manager in Cleveland, GA

    I have been working at Huddle House full-time (more than 5 years)

    Pros

    Great Training and lots of support from Corporate Office

    Cons

    To manage a diner properly - too much time is needed

    Advice to ManagementAdvice

    Work out group benefits opportunitities for franchisees and their employees

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Huddle House Corporate Store GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Rincon, GA
    Former Employee - General Manager in Rincon, GA

    I worked at Huddle House

    Pros

    Decent pay, benefits and free meals.

    Cons

    Excessive 10+ hour shifts, unattainable standards for training staff, lack of support from corporate staff, high turnover in corporate staff.

    Advice to ManagementAdvice

    Have better understanding of the sacrifices that have to be made by GMs working in a business open 24hrs a day 7 days a week.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Fun enjoyed what and who I worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Chapmanville, WV
    Former Employee - Line Cook in Chapmanville, WV

    I worked at Huddle House

    Pros

    Good employees fun environment to work in great owner to work for and the clientele that visits this restraunt are fun to talk to and cook for

    Cons

    Managers don't know what they are doing need more training for all employees also need more communication among everyone

    Advice to ManagementAdvice

    Take pride in there job don't treat it like a paycheck

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Good

    • Career Opportunities
    Current Employee - Server/Waiter in Westwego, LA
    Current Employee - Server/Waiter in Westwego, LA

    I have been working at Huddle House

    Pros

    Money in hand at the end of the day

    Cons

    Hours taken away and that's it

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Working for the franchise I worked for last was different than any other franchise I had worked for before.

    Former Employee - Manager in Greenville, SC
    Former Employee - Manager in Greenville, SC

    I worked at Huddle House full-time (more than 3 years)

    Pros

    I enjoyed working with my employees, the customer made my day everyday. You have regulars that come in and you look forward to seeing them and your talk with them everyday.
    I always trained all my employees, just to make sure they was always giving great customer service.

    Cons

    I found that with this franchise that being a manager you have to totally deal with whatever goings wrong in the store. You learn a lot of problem solving skills that if you didn't have when you started you would have to learn before you left.

    Advice to ManagementAdvice

    I think this franchise should make the upper management help their managers more. I know as a manager for this franchise i worked sometimes 60 to 70 hours a week and was salary for only 50. Now i understand that some times these things are a necessitates, but when you lose your crew because the company cuts everyone's hours back to 28 a week and you have to work to keep store open. I worked 27 hours straight and could no longer continue to work I called my District to relieve me cause i didn't have another high volume cook for that Saturday morning. He told me to work it out, with working it out the only cook i had was not one that could cook a Saturday morning but at that time neither could I. After being home two hours I got a phone call from my District telling to get to my store now there was a problem. The problem was the cook was behind and He wouldn't not help. He told me if he had to fix it what did he need me for. So my advice to this franchise take a good look at your upper management.

  8.  

    Not good for family life but loved the people. Wish it could have had a better life/work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Murray, KY
    Former Employee - Manager in Murray, KY

    I worked at Huddle House full-time (more than 5 years)

    Pros

    Fun staff to work with. I miss many of the people I worked with.

    Cons

    On call 24 hours. It wasn't conducive to having a family and raising kids.

    Advice to ManagementAdvice

    Take care of employees

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Only if you absolutely have to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Savannah, TN
    Former Employee - Server in Savannah, TN

    I worked at Huddle House full-time (more than a year)

    Pros

    It's a job.
    You always meet new and interesting people.
    If you work nights, at least you won't be disturbed often.

    Cons

    The management was rubbish and didn't care about their employees, the pay was the bare minimum allowed by law, the store owners were so concerned about keeping food costs down that popular menu items were allowed to run out. I could continue on for days about how bad it was.

    Advice to ManagementAdvice

    Listen to your employees, don't treat them like they're expendable and actually spend money on the essentials.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    This is a very disorganized company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Ste Genevieve, MO
    Former Employee - Server in Ste Genevieve, MO

    I worked at Huddle House part-time (less than a year)

    Pros

    Friendly customers, tips, check list to work from

    Cons

    dish washing by hand with soap meant for a commercial dishwasher ruined my skin, I did night shifts as only waitress/bussboy/cook.

    I would take a picture of the schedule when it came out only to find out that i was missing my shifts. when I ask why that would happen they told me they are allowed to change the schedule without notifying anyone, so count on missing a few shifts.

    Advice to ManagementAdvice

    My advice to management is to work with employees instead of against them.

    Doesn't Recommend
    Negative Outlook
  11.  

    Thank GOD they closed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Newton, KS
    Former Employee - Manager in Newton, KS

    I worked at Huddle House full-time (less than a year)

    Pros

    NONE, this company doesn't care about it's employees or it's customers. Read the comments out there on places like yelp for instance. Huddle House sucks

    Cons

    Everything, the owner had NO clue as to what he was doing and wouldn't listen to someone that he hired in to help put it back on track. He brought in someone from Georgia that supposedly 'wrote the book' on training, but, is working for another franchise, and yet, openly and notoriously would 'fire you' based on who you voted for, even admitted to doing that in a couple of restaurants.

    I told the owner he needed to hire more people, and put more people on duty at all times. He refused. Told the owner he needed to TRAIN these people better, the owner refused. Told the customer he'd have to 'eat' some of the tickets to make customers happy, THE OWNER REFUSED.

    You want customers, you want to win them back, you want to win them over, you have to spend now to make it later, you can't win them back by ignoring them. To late to figure it out, now you closed down the store. Deny this all you want, but it's a FACT.

    Advice to ManagementAdvice

    LOL, consider listening to people that KNOW.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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