Hudson's Bay Reviews

Updated October 23, 2014
Updated October 23, 2014
193 Reviews
2.7
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hudson's Bay Governor & CEO Richard Baker
Richard Baker
58 Ratings

Review Highlights

Pros
  • There is work life balance and it is culturily diverse company (in 9 reviews)

  • company embodies a diverse ethnic work environment (in 14 reviews)


Cons
  • Horrible staff discount, only 10 percent and you must use HBC credit card that has 29 percent interest to get the discount (in 19 reviews)

  • Aggressive culture, lack of feedback, lack of training, long hours (in 11 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Ok for part time student - not as career. A 2.5/5

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hudson's Bay part-time (more than an year)

    Pros

    Good co-workers. Some good managers. twice a year certain brands (mostly cosmetics) at 20 percent discount for associates. Got reward points for signing up customers to the HBC credit card - these points can add up if you are good at getting customers to sign up. These points can only be used at the bay.

    Full timers get decent benefits (dental/health etc). Flexible scheduling if student. But not enough hours available to part timers. Once schedule is set may be hard to get someone to cover.

    Cons

    10 percent year round discount - need to have the HBC credit card to get the employee discount or NO discount given (discount taken off on HBC credit card statement). Low wages - many times at min wage regardless of education. Some employees get hired with higher wages than those who have been with company for years.

    Pushed to get good credit blends, get customers to sign up for credit cards, and recently get customers to do auto locates and give their emails. Yearly raises based on reaching targets (sometimes only 10 cent raises - from what I have heard). Not enough employees on the floor. Sometimes just one person to cover one department.

    Some managers can be rude - have power trips - and see associates as expendable. But some managers ARE good to their employees. Just based on luck with who you end up with. Managers have a lot of stress put on them for scheduling and getting their associates to meet targets.

    Advice to ManagementAdvice

    Realize that its not always possible for associates to reach goals that are set up. Seen people leave/look for other jobs over stress of these targets and low moral due to being singled out. Be nice to your employees. Seen some managers with bad attitudes to associates. And others who were great to be around and work with.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great people great money

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hudson's Bay

    Pros

    The feeling waking up come to work with such great people

    Cons

    None none none none none

  3.  

    I'd rather work in Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service Representative in Wilkes-Barre, PA
    Current Employee - Call Center Customer Service Representative in Wilkes-Barre, PA

    I have been working at Hudson's Bay full-time (more than an year)

    Pros

    other than me working from home and the coworkers who are now friends there are NO PROS FOR WORKING HER

    Cons

    pay,pay, did I say pay... management, turnover, workload, very strict(they don't care if you were in a car accident laid up in the hospital, you a charged for calling out and it sticks on your record for a year, no care for employees. They don't promote from within as they say and they keep the knowledgeable from moving up. Insurance is expensive as hell. ANd it is mandatory that you sign up for 401k.

    Advice to ManagementAdvice

    Quit the office politics and stop being so sneaky about everything

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    My Review of Call Center Let it be known I do love my job but something needs to give before I just walk away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Current Employee - Customer Service Representative in Wilkes-Barre, PA

    I have been working at Hudson's Bay full-time (more than an year)

    Pros

    -conveniently located
    -Great Discounts
    -Good benefits
    - Most of HR is great and will listen
    -Some of the Supervisors will help

    Cons

    -Not Competitive Salary like they claim to be
    -does not recognize hard work and dedication
    -if someone does not fit in they make sure they do not move up
    -if they show indispensable stops them from applying out of the position they are in
    - giving many job junctions to one person that clearly can not be completed in an 8 hour work day.
    -Not all of the Management Team will assist when needed.

    Advice to ManagementAdvice

    Stop trying to keep people who know the job where they are. They know it because they love to work for the company. Let them move up. Start recognizing a Job well done and rewarding an agent instead of giving more work that can not be completed in an 8 hour work day with everything else they are already doing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Three years in management with HBC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Hudson's Bay full-time (more than 3 years)

    Pros

    Lots of independent work to do.

    Cons

    Too many Senior Managers making decisions, causing chaos at times.

    Advice to ManagementAdvice

    Trust your lower level employees more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Retail Associate at HBC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Ottawa, ON (Canada)
    Former Employee - Retail Sales Associate in Ottawa, ON (Canada)

    I worked at Hudson's Bay part-time (less than an year)

    Pros

    You get to meet many people on a daily basis, and it's a really interactive job, and you're constantly on your feet and talking to people so it's quite fun.

    Cons

    If you are not someone that likes being on your feet all day, maybe this job isn't for you, since it is not a job where you can sit down and stare at a computer screen. You are constantly standing up, maintaining the store, and talking to people. (Which is good unless you don't like that). The pay is really low for the work that you put in, and it kind of feels like slave labour to some extent, but due to the supply and demand rule the wage will always be low, because there will always be someone who wants to work for that wage, and retail sales associates are very replaceable.

    Recommends
    Approves of CEO
  8.  

    A day at The Bay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Hudson's Bay part-time (more than an year)

    Pros

    Staff is friendly and the work environment provides the opportunity to build lasting friendships with colleagues. The daily work is relatively easy, and management is usually generous with breaks, sick days, requesting time off etc.

    Cons

    Very little opportunity for growth. A high turn-over rate for management. Completely unreasonable expectations in terms of the number of credit cards you are expected to sell to customers a day. This pressure to set up credit accounts is a huge determent to staff, and remained a constant refute between staff and management. Also the leniency towards customers is unheard of. I have never worked for a company SO keen of appeasing their customers that they would consistently break all company policies to avoid customer upset. It was demeaning to work for a company so set on breaking the rules to retain customers, who themselves consistently broke the rules. It's a strange cycle.

    Approves of CEO
  9.  

    Hudson's Bay was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Hudson's Bay full-time (more than an year)

    Pros

    good location
    mostly friendly staff
    lots of employee sales

    Cons

    work like a dog
    not the best pay

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)

    I worked at Hudson's Bay part-time

    Pros

    great employees, fun environment, and fair treatment of employees

    Cons

    not recommended for retail workers who do not like dealing with multiple returns and standing for long periods of time

  11.  

    Great experience, learned merchandising, customer service and real life lessons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Hudson's Bay part-time (more than 5 years)

    Pros

    Let u learn to grow within your own skin. Good break and lunch schedules.

    Cons

    Too much politics, not much promotion and way to much condescending comments. Management don't really care about sales staff.

    Advice to ManagementAdvice

    Lighten up and put yourself in sales associates position and see how much you would want to be treated harsh.

    Recommends
    Neutral Outlook
    No opinion of CEO

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