Human Arc
2.8 of 5 26 reviews
www.humanarc.com Cleveland, OH 150 to 499 Employees

Human Arc Reviews

Updated Jun 27, 2014

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2.8 26 reviews

                             

67% Approve of the CEO

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Michael J. Baird

(6 ratings)

41% of employees recommend this company to a friend
26 Employee Reviews
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    Nice environment, high pressure, high volume call center.

    Account Representative I (Former Employee)
    Cleveland, OH

    ProsThey really do care for their employees, They only hire the best. 1 hour for lunch. Minimal Pay for volunteer work on the weekends, and evenings.

    ConsNo breaks during the shift. You can get up and get coffee, or visit the bathroom, but time off the phones counts against you.

    Advice to Senior ManagementInstitute 2, 15 minute breaks during the day.

    Yes, I would recommend this company to a friend

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    A successful company with a great mission

    Manager (Current Employee)
    Cleveland, OH

    ProsThe mission to help the underprivileged is great.

    ConsThe demand level is very high and the pay is not great. The performance targets are often not realistic compared to pervious history thus creating a negative energy or morale.

    Advice to Senior ManagementOffice culture needs an overhaul. Also, there needs to be a change to the infrastructure somehow, they can't expect increased performance without making some kind of change or improvement to the workflow.

    No, I would not recommend this company to a friend

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    Social Security call center

    Disability Assistant (Current Employee)
    Cleveland, OH

    ProsPretty casual environment. Easy work.

    Higher ed is not required - do not recommend entry level positions for people with degrees.

    ConsBusiness ran like a call center with a focus on numbers rather than people. Case managers are overloaded with work due to an emphasis on high case volume.

    Often "accept" cases that are not legitimate in order to boost numbers

    Culture is very clicky and ability to advance can only follow specific structure. Low pay.

    Advice to Senior ManagementLive up to the mission of helping people, with a focus on customer satisfaction. Do not base performance so highly on numbers that do represent a complete picture.

    Focus on performance results rather than minimal issues such as clocking in 5 minutes late or short taking breaks. If an exmployee is exceeding expectations, do not punish for small things like this. Reward for the success achieved and you will see lower turnover.

    No, I would not recommend this company to a friend

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    Use to be a great place to wok.

    Anonymous (Current Employee)

    ProsFlexible hours, the PTO , and Volunteer requirement show me who this company has been and can be again.

    ConsNo longer helping people. Leadership from the top down only care about chasing numbers, at the same time, good quality work no longer important. This once wonderful company is no longer the place it once was.

    Advice to Senior ManagementBack to basic. Go back to the beginning. Try to remember why you decided to start this company in the first place. See if that is still important.

    No, I would not recommend this company to a friend

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    Not bad but not the best either

    Anonymous Employee (Current Employee)

    Proslaid back
    comfortable
    managers easy to talk to
    positive culture

    Conslow pay
    shabby building
    focus is seem to be not really on the future

    Advice to Senior Managementmore money less fluff
    its good to offer little perks and whatnot, but overall if you have park on the street in downtown cleveland and work what is always more than you were hired to be doing then the pay should be more

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    PSR

    Patient Service Representative (Current Employee)
    Cleveland, OH

    Prosflexible schedule and work hours, leadership is nice, rewarding job if you are determined to help others

    Consleadership remains clueless and never have answers to vital questions pertaining to the job, pay is way below what it should be for the work involved, questions your morality

    Advice to Senior ManagementLearn the role before you supervise over it!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fast paced, very busy work environment.

    Disability Specialist (Former Employee)
    Cleveland, OH

    ProsHelping people in need. Possible to get promoted if you work hard.

    ConsToo many people to help, not enough time.

    Advice to Senior ManagementListen to your employees. Many of them have good ideas.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Disability Rep

    Anonymous Employee (Former Employee)
    Cleveland, OH

    ProsBenefits start quickly- vacation and sick time. 2 weeks first year. Team members are eager to help. Supervisors work very hard and try to help find new ways to manage increasing work loads.

    ConsUpper management does not have clear understanding of what the work load. Bottom line seems to be making profits for the company. Raises are very small.

    Advice to Senior ManagementUtilize the knowlege base of those employees that do the job. Take a strong look at the one main reason/person most employees leave. Follow the core values that you advertise.

    Yes, I would recommend this company to a friend

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    Far from a bad company if you're a good fit.

    Account Representative I (Former Employee)

    Pros- The employees are very friendly and look out for each other.
    - There is minimal micro-management unless someone is doing particularly poorly or a mishandled situation escalates to the top of the chain, so to speak.
    - Apparently a lot of work was put into the building--reflected more on the inside than out-- air conditioning is a godsend in the summertime!
    - Pay is not the best, but more than what I was used to.

    Cons- The job itself can be very stressful and it is easy to burn out unless you have the right personality and motivation for this kind of work. You also have to balance customer service skills with marketing/sales tactics, and if you're only good at one of those...
    - No micro-management is a good thing, but the lack of regular meetings makes it difficult to get to know your coworkers or develop a "team spirit" if you consider those things important (which I don't personally). Even the meetings we did have were very short since any longer would interfere with the ability to meet our metrics.

    Advice to Senior ManagementNone in particular. A lot of the negatives of the job itself are things that cannot be readily resolved, at least not by Human Arc. Patients just need to be better educated (either by the hospitals or on their own) on how financial assistance works. Just keep doing what you're doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Poor management/poor team leaders costs company great employees!

    Rep (Former Employee)
    Cleveland, OH

    ProsA great place to work if you're a liberal!

    ConsYou are enabling many alcoholics and drug addicts to obtain Medicaid and food stamp benefits. Most of these scumbags have lived their lives in and out of jail and never worked a day in their life!

    Poor service line managers who promote unqualified or less deserving family members or good friends to positions that others not in the "click" have earned through superior performance!

    Most managers don't know how to do the jobs of those they supervise!

    Owner tries to use his power by emailing the entire company encouraging employees to support Obama's affordable care act which is a disaster in the making.

    Management is clueless!

    High turnover in the call center & on-site hospital positions due to poor management.

    You assist many illegal aliens to get medical and food stamp benefits.

    A good place to work if you're a liberal!

    Advice to Senior ManagementListen to your employees! Most of them are more qualified to be your manager! Promote the deserving people, not your favorites!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Human Arc reviews and ratings — including employee satisfaction and approval rating for Human Arc CEO Michael J. Baird. All 26 reviews posted anonymously by Human Arc employees.