Humana Reviews

Pros

Has a lot of opporunity for growth. Humana has a good set of benefits for employees (including: timeoff, medical, dental, etc...).

Cons

Starting salary was low compared to other surrounding companies. Yearly raises average about 2% which is lower than past companies I have worked for.

Pros

This is a Large Company which makes your feel secure that the Company will not shut down or go bankrupt overnight. They have Great Benefits which include a 401K plan which seems lucrative as the company is headed for a great future. The Fun Atmosphere at work makes coming in every morning a joy.

Cons

Large Company makes it had to stick out and therefore it is Hard to Advance and raises are few and far between.

Advice to Senior Management

I need a raise!! I wish the performance review would result in a raise, especially since I have been with the company for so many years without an increase in salary.

Pros

I have been at Humana for over a year, and it is a great place to work. The training was just ok, but I learned a lot mostly from hands own. They also have much room for growth and the benefits are pretty decent.

Cons

A better training program for new hires.

Advice to Senior Management

I think Humana should give bonuses every year, because of the hard work the associates put in.

Pros

Great benefits, work life balance, opportunities galore, great compensation package, often cash bonuses.

Cons

Little negotiation with salaries, specially if growing from within.

Advice to Senior Management

Keep up the good work. however, associates who are currently employed by Humana are aware that the salaries are not market competitive with what is offered on average. Using the salary information you have because they are already employed makes it a tough decision for current employees not to seek employment outside the company.

Pros

The ability to provide feedback and to mentor others.

Cons

Thinking that everyone knew everything and getting threated with a coaching for not knowing "it"

Pros

Friendly, hard-working co-workers
Some good leaders

Cons

Terrible health insurance -- they should be ashamed of themselves!

They do not value their people -- they treat them as commodities. Right Source is on its way to becoming another Express Scripts. If you're considering working for this company, check out the Express Scripts reviews to see what the future for you will be like.

Got very tired of the General Manager gushing about how well we're doing when many of us have not seen a raise for years. They just give a lot of lip service about "engagement" and "retention," but in the end, don't really care.

I was a good employee. I did good work for this company. I was treated like dirt and set up to fail. I think the health care industry is nothing but a racket, and I'm glad I'm out of it! I got tired of wasting my life and finally left. DON'T WORK HERE!

Advice to Senior Management

Why bother? They don't care what their employees think!

Pros

I realize that not all locations and positions are the same, so keep that in mind as you read my review.
The benefits were good compared to some of the other jobs I viewed, you're covered your first day. And the vision insurance is very nice. They usually take a lot of time to make sure you understand what you're choosing for benefits.
Training was extensive and fun depending on who is in your training group and who is your trainer(s).
My co-workers were all friendly and helpful. The managers were also helpful and friendly, but I could sense some favoritism.

Cons

The following is based on my personal experience and may not apply to all other positions.
With Customer Service, many times you will not have a poor customer experience. It will just be a normal interaction, but some days you would have to deal with an impatient customer or heaven forbid, the customer's mother! Sometimes these customers are angry and the person they need to vent their frustration out on is the one person they are talking to. You may be asking why I worked in Customer Service, in our office it was a progression of sorts. It wasn't where I wanted to be for sure.
I was not allowed flexible hours since the other workers with more seniority had taken ideal hours.
My shift ended at 7PM and at least once every two weeks or so, I didn't leave until after 7:15PM because I was on a call, so if you are in a call center be aware of that.
As an earlier review said, it is a bit demoralizing and dehumanizing at times.
The quotas (a certain number of calls in a day) were somewhat realistic. I mean, I know we need to help people as efficiently as possible, but sometimes our customers needed extra help that took a little more time.

Advice to Senior Management

Thank you for the opportunity and for making your employees feel valued. But make sure there are more opportunities for those not cut out for certain roles.

Pros

The staff are great to work with. Leadership lacks answers to question and direction for success.

Cons

Leadership is horrible. They have poor communication skills. They set goals for staff and don't provide direction on how to reach them. It is a very tense working environment and the turn over is high as a result. No respect is shown to staff.

Advice to Senior Management

Treat staff with more respect. They determine the success of the region.

Pros

Humana is a great place to work in terms of the overall experience you can gain, the people you meet, and the potential for growth.

Cons

It is wise to choose the department that you work for very carefully. It is good to get your foot in the door, learn the departments and see which one you could do best in.

Advice to Senior Management

Keep up the good work. Everyone has room for improvement but senior management and human resources does well at placing people in the correct positions.

Pros

The flexibility and people are great!

Cons

Limited opportunities for advancement if you're not in corporate.