Humana

  www.humana.com
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Humana Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.1 665 reviews

83% Approve of the CEO

Humana President and CEO Bruce D. Broussard

Bruce D. Broussard

(171 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave(in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance(in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees(in 40 reviews)

  • Work/life balance can be a little hard to maintain(in 17 reviews)

665 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good Ole Boy System

    MarketPoint Sales Representative (Former Employee)

    ProsWould be a perfect job but...

    ConsThe MALE sales managers have WAY too much freedom to either make or break your career

    Advice to Senior ManagementPay attention to your markets. Sales management needs to have wings clipped

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Like getting paid to go to prison every day

    Clinical Specialist Pharmacy (Former Employee) Louisville, KY

    ProsPaid parking passes
    Some co-workers could be fun
    Overtime was easy to attain

    ConsBlackout dates for time off requests could be up to six months at a time - no vacations, days off, doctors appointments, etc.
    Required overtime (working 60-70 hours a week for months on end)
    Constant computer monitoring of time away from phones- ex.-timed bathroom breaks.
    Based on the difficulty of specific work load cases, some quotas were not attainable.
    Terrible health insurance- Humana used their employees as guinea pigs to try out new insurance plans to see if they would do well with the general public.

    Advice to Senior ManagementEmployees do not need to be micro-managed or treated as children. If you feel that an employee cannot do a job without constant monitoring, don't hire them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Worked there - left due to horrible benefits

    Anonymous Employee (Former Employee)

    ProsDirect managers were great to work for in every department for me. I worked at several departments over the years of employment.

    ConsThe health insurance giant provide horrible health care benefits for the employees. Thousands of dollars for deductibles are not health insurance it is only catastrophic care insurance. Sad that a health insurance company does not take car of its own employees.

    Advice to Senior ManagementShare some of the health benefits you have with the front line and lower management staff. You make all the money, get the bonus and then have better health insurance than the people who do all the work.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Healthcare Gap for Their Own Employees

    Anonymous Employee (Former Employee)

    ProsSalary was good, 401k good, tuition reimbursement good. With Humana it really depends on where in the company you land and who is in your management chain, some are very happy, some not.

    ConsHumana talks a big game, but here are the facts, when people on here refer to great healthcare I have no idea what they are referring to, they only offer a lame HDHP, If you have a family with children and/ or pre-exisitng conditions, this is not going to be a good thing for you.

    They also charge you extra if you do not take your spouses health insurance from another company (who does that?). They are also the only company I have worked for that charge their employees to access their corporate gym (really?), remind you this is a health insurance company, so please don't buy into their koolaid, their only goal is profits, (CEO Michael McCallister said in 2003) "It is important to note if we have to choose between achieving our membership goals and achieving profitability goals, profits will win every time,"

    Advice to Senior ManagementWhen you have a team that has a 80% turnover every 3 years for 10 years, think maybe you might have a not so good manager running that team . just sayin!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Chaotic

    RN Clinical Advisor (Former Employee) Daytona Beach, FL

    ProsInvest a lot of time in training you

    ConsThe right had did not know what the left hand was doing. Terrible management

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Awful place

    Clinical Advisor (Former Employee) Irving, TX

    ProsHelping Medicare members meet personal goals.

    ConsLifeSynch Humana Achieve
    Toxic work environment
    Low salary
    Added responsibility on an almost daily basis
    Metrics are more important than members' needs
    Degrading remarks from management
    Constant threats of termination
    After almost 8 years of employment, I was terminated for being accused of "not meeting their business needs". I chose to focus on my members' needs. Being terminated was a freeing experience. No more severe headaches, less chronic pain, no more anxiety, no more dirty looks from FLLs, & the depression has miraculously lifted. They are diligently firing anyone who has more than 5 years of service. Ethics have gone out the window. Established members are being ignored for the sake of more activations. They are getting rid of all Master level associates in order to hire Bachelor level people at lower salaries. All of the remaining Master level clinicians are moving to other departments or leaving the company at a rapid rate. This company needs to be investigated!

    Advice to Senior ManagementConsider more open communication about the REAL priorities.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    High school

    Item Entry EPOST SME (Current Employee) Glendale, AZ

    ProsOvertime, pot lucks, the 2 bonuses we got, pto, the associates who tried to make a change, the associates that refused to cheat numbers though everyone else was, the associates who stood up for what's right and not lie and cheat like leadership for the numbers.

    ConsLeadership was always fighting, gossiping, about each other. We always heard them... They never really worked. I wish they had to show what they accomplished each dat. That would be hilarious

    Advice to Senior ManagementGet experienced leadership. Not ones that come around and talk badly about you as you are working. Or the supervisor that talks about how much money he has everyday in front of producers. It is awful and harassment. My last boss there talked about her boyfriend problems all day. Very inappropriate to about your boob job leadership. And your sex life. Learn your role or even what your associates do all day hike you gossip. I worked there for 4 years and am relieved to be out if that horrible environment. Don't call HR... They do retaliate. It happened to me.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Stay away they won't treat you with respect

    Complex Case Manager (Former Employee) Fort Lauderdale, FL

    Proswork at home is the only positive

    ConsNo chance for advancement if you are over 50

    Advice to Senior ManagementLook at your middle managers and try harder to find more creative thinkers

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    The Level of Stress

    Medicare Specialist (Former Employee) Louisville, KY

    ProsCompensation because nothing else matters there except the cafeteria sometimes.

    ConsThe disrespect from team leads and staff, the lies, the stress you put up with. Open door policy is an open door lie and the upper management just does not care. They say they are all about being a big family to their associates and that is a crock. Does family get fired and treated wrong? The benefits suck literally. Why on earth would you be on a hiring freeze but hire through temp services? Why would you hire temps only to at the same time hire permanents for other departments and why would you not hire from within starting with the temps? It just makes no logical sense. If the team lead does not like you they will get rid of you and management will let them. With a turn over rate so high, it can not be everyone else

    Advice to Senior ManagementStep it up this is ridiculous, the turn over rate is massive and I have seen associates who were employed anywhere from 9-22 years get let go because they started making too much from being there so long. Open door policy needs to mean that you will get results out of a situation. Management needs to meet and socialize with their associates. Have to do better. The hiring process should not take months and hearing back from recruitment should not be so hectic. Just because you get let go from one department does not mean you should not be able to return. Why on earth would you be on a hiring freeze but hire through temp services? Why would you hire temps only to at the same time hire permanents for other departments and why would you not hire from within starting with the temps? It just makes no logical sense.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Humana is Inhuman which means lacking pity, kindness, or mercy : savage.... which is straight from Webster's dictionary.

    Customer Care Specialist (Current Employee) Cincinnati, OH

    ProsThe pay is decent, but the insurance is awful. I have Humana insurance through my husband's employer because Humana's employee insurance is horrible.

    ConsThe place is a mess, and I don't know how they stay in business. It's awful for the Humana members too because they spend all day being passed from one department to the next because of the lack of training. They treat their employees like cattle and they have the audacity to say that they're all about well-being and work/life balance. Yeah right!! The overtime they expect their employees to work is outrageous, and as a result employees only work work work without having time for their family. If you love overtime then come to Humana, but I bet you won't love it for long. Try 3 hours of overtime 5 days a week and see how much you love it.

    Advice to Senior ManagementStop treating your employees like cattle!!!! We are people too. Stop wasting money paying for overtime, and figure out how to become more efficient. Maybe if you treat people better then you could keep the employees you have and finally close the revolving door. The place is a mess because nobody with good sense stays. They "half" train their employees and then throw them to the wolves with 3 hours overtime right from the start. Don't waste your time because it's the worst company ever!!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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