Hyatt Reviews

Updated April 7, 2015
49 reviews filtered by
  • Chicago, IL
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4.2
49 Reviews
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
32 Ratings

49 Employee Reviews

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  1. Awesome Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Director in Chicago, IL
    Current Employee - Digital Director in Chicago, IL

    I have been working at Hyatt full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Accepting, future thinking, innovative, purpose driven, great environment & fantastic brands. They invest in your career & development, and are flexible around things like technology choices, working virtually & travel opportunities.

    Cons

    As a hospitality company, it is very much an operations led company. This is it's strength, but occasionally it's weakness. A lot of things are done "because they've always been done"

  2. Hyatt Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL

    I worked at Hyatt

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    laid back environement with cool people. Free vacation at hyatt locations (fixed number that increases with tenure but still good). allows wfh occasionally.

    Cons

    not biggest salaries early on. if you want to vacation at a very popular hyatt resort, need to reserve it way in advance.not as many PTO as I would like.

    Advice to Management

    none at this time.

  3. The Big 3 - Yahoo, Google, and Microsoft have sought after me... and I won't leave Hyatt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC - IT- Corporate Office in Chicago, IL
    Current Employee - NOC - IT- Corporate Office in Chicago, IL

    I have been working at Hyatt full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing place to work, support from my Director is almost unusually strange... was foreign to me. This is the way it's supposed to be done.

    Cons

    Silos. In the IT world breaking the walls down between teams has it's challenging... but here they're quickly falling.

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  5. Helpful (1)

    Great first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Chicago, IL
    Former Employee - Meeting Concierge in Chicago, IL

    I worked at Hyatt

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Thorough training schedule
    Internship included a mentor

    Cons

    Steep learning curve--sink or swim

  6. Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IRD in Chicago, IL
    Current Employee - IRD in Chicago, IL

    I have been working at Hyatt full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Pay is pretty good for a normal job

    Cons

    Hours vary and days off vary

  7. Helpful (1)

    It was great to work in an innovative hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Chicago, IL
    Former Employee - Marketing in Chicago, IL

    I worked at Hyatt

    Pros

    Work a lot with cross-functional teams which helps you broaden your eye horizon. Great enthusiastic and energetic working environment. Many wonderful ideas come from the marketing plans.

    Cons

    A little lack of organizational management.

  8. Helpful (1)

    Company was a complete hindrance to my career, let alone a joke of a professional organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation Services in Chicago, IL
    Former Employee - Operation Services in Chicago, IL

    I worked at Hyatt full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    While there was a thing or two I liked, the Cons outweigh them to the point that they aren't even worth mentioning. So nothing worth writing in this section

    Cons

    -Management is completely full of it. They conduct all these surveys and act like they are actively addressing employee morale. They try to not have that "corporate" reputation and they are failing miserably. Management acted like they gave a concern about you and your career, but I don't even know if my direct manager knew what I was doing on any given day. I felt I was more qualified to do the job. Also, the people I directly worked for didn't even conduct my performance reviews. It was conducted by upper management, who saw < 10% of my work.
    -The company is highly disorganized. I proposed to go paperless and that was shot down. The database software they run doesn't even work half the time. My manager didn't even know how to use it, and he would consistently ask me about it. Kind of pathetic that management of a multinational corporation can't even generate a simple report.
    -Absolutely no room for growth. You will hear them preach to the choir about opportunity this, opportunity that, but the fact of the matter is you are stuck in the same role and there is nothing that can be done about it. They do not create positions, change roles around, or create chances for employees to get experience in other areas. More of a boring, redundant job than a career
    -Communication is a serious problem. The hotels and corporate office are completely dysfunctional, meaning neither party knows what the other needs to get his/her job done successfully.

    Advice to Management

    Get a clue. Employees are quitting left and right

  9. Helpful (1)

    Best Summer Internship Out There!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Corporate Itern in Chicago, IL
    Former Intern - Corporate Itern in Chicago, IL

    I worked at Hyatt as an intern (Less than a year)

    Pros

    While interning at Hyatt Corporate I gained an abundance of business skills and experience which played an integral role in getting a full time position upon graduation. Hyatt makes employees feel important treats everyone with respect and positivity. The energy at the Corporate office is contagious and I would love to return.

    Cons

    There is a large gap in positions between interns/ assistants and senior management, making it hard to move up in the organization.

    Advice to Management

    Keep doing what your doing, you make employees feel valued and happy employees leads to better work!

  10. Senior Management needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at Hyatt full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Overall the workers both in corporate and hotels are very talented and enjoyable to work with. Some great experiences had there and amazing hotel benefits to take advantage of.

    Cons

    Infighting and insecurity at the top level has caused many talented people to lose their jobs or pushed out.

    Advice to Management

    Provide more cross-functional advancement opportunities, particularly for individual contributors who played a significant role increasing Hyatt's asset base and portfolio of hotels.

  11. Great People and a Good Place to Gain Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL

    I have been working at Hyatt full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people make this a great company to work for in addition to a good work-life balance. Managers are generally engaged and give you increased responsibility if you earn it while supporting development.

    Cons

    Compensation is not very competitive and limited career growth opportunities. There is definitely a message to employees that you need to leave Hyatt to get promoted.

    CEO and C-Leadership are very detached and there is a lot of politics between departments that slow down progress

    Advice to Management

    Retain top talent by paying more competitively and offering more growth opportunities

    Speed up turnover for management and try and manager inter-department politics better

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