Hyatt Reviews

Updated July 23, 2015
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54 Employee Reviews

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  1. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IRD in Chicago, IL
    Current Employee - IRD in Chicago, IL

    I have been working at Hyatt full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Pay is pretty good for a normal job

    Cons

    Hours vary and days off vary


  2. Helpful (2)

    Company was a complete hindrance to my career, let alone a joke of a professional organization.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operation Services in Chicago, IL
    Former Employee - Operation Services in Chicago, IL

    I worked at Hyatt full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    While there was a thing or two I liked, the Cons outweigh them to the point that they aren't even worth mentioning. So nothing worth writing in this section

    Cons

    -Management is completely full of it. They conduct all these surveys and act like they are actively addressing employee morale. They try to not have that "corporate" reputation and they are failing miserably. Management acted like they gave a concern about you and your career, but I don't even know if my direct manager knew what I was doing on any given day. I felt I was more qualified to do the job. Also, the people I directly worked for didn't even conduct my performance reviews. It was conducted by upper management, who saw < 10% of my work. -The company is highly disorganized. I proposed to go paperless and that was shot down. The database software they run doesn't even work half the time. My manager didn't even know how to use it, and he would consistently ask me about it. Kind of pathetic that management of a multinational corporation can't even generate a simple report. -Absolutely no room for growth. You will hear them preach to the choir about opportunity this, opportunity that, but the fact of the matter is you are stuck in the same role and there is nothing that can be done about it. They do not create positions, change roles around, or create chances for employees to get experience in other areas. More of a boring, redundant job than a career -Communication is a serious problem. The hotels and corporate office are completely dysfunctional, meaning neither party knows what the other needs to get his/her job done successfully.

    Advice to Management

    Get a clue. Employees are quitting left and right


  3. Helpful (1)

    Best Summer Internship Out There!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Corporate Itern in Chicago, IL
    Former Intern - Corporate Itern in Chicago, IL

    I worked at Hyatt as an intern (Less than a year)

    Pros

    While interning at Hyatt Corporate I gained an abundance of business skills and experience which played an integral role in getting a full time position upon graduation. Hyatt makes employees feel important treats everyone with respect and positivity. The energy at the Corporate office is contagious and I would love to return.

    Cons

    There is a large gap in positions between interns/ assistants and senior management, making it hard to move up in the organization.

    Advice to Management

    Keep doing what your doing, you make employees feel valued and happy employees leads to better work!


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  5. Senior Management needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at Hyatt full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Overall the workers both in corporate and hotels are very talented and enjoyable to work with. Some great experiences had there and amazing hotel benefits to take advantage of.

    Cons

    Infighting and insecurity at the top level has caused many talented people to lose their jobs or pushed out.

    Advice to Management

    Provide more cross-functional advancement opportunities, particularly for individual contributors who played a significant role increasing Hyatt's asset base and portfolio of hotels.


  6. Great People and a Good Place to Gain Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL

    I have been working at Hyatt full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people make this a great company to work for in addition to a good work-life balance. Managers are generally engaged and give you increased responsibility if you earn it while supporting development.

    Cons

    Compensation is not very competitive and limited career growth opportunities. There is definitely a message to employees that you need to leave Hyatt to get promoted. CEO and C-Leadership are very detached and there is a lot of politics between departments that slow down progress

    Advice to Management

    Retain top talent by paying more competitively and offering more growth opportunities Speed up turnover for management and try and manager inter-department politics better


  7. Helpful (2)

    Infformation technology team. Best place to work in Chicago

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Chicago, IL
    Current Employee - Senior Developer in Chicago, IL

    I have been working at Hyatt full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    New head of group that gets it. Great vision, great execution. Listening culture. Whole department has been restructured and it was finally done right. I've never seen a tech department communicate so well all the way down the organization.

    Cons

    We are in a different building then the rest of the company, although some of my peers view this as a plus. Hours can be long. Some of the tech we have to support it a little long in the tooth. Head of department seems very comfortable with risk and failure, but the middle managers between him and I are much more conservative, and dare I say afraid for their jobs. CEO seems detached. Structure outside of IT (marketing,finance,operations) needs better leadership

    Advice to Management

    Speed up the turnover. Some politics in the main building spill over to ours, if you could find a way to manage the inter-department shenanigans this would be the perfect job.


  8. Awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Host in Chicago, IL
    Former Employee - Gallery Host in Chicago, IL

    I worked at Hyatt full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing positive to say about this place.

    Cons

    Worst management ever. I had nightmares about this place.


  9. Always something different happening!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Travel Sales Manager in Chicago, IL
    Former Employee - Business Travel Sales Manager in Chicago, IL

    I worked at Hyatt full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture! Co-workers were great to work with, and always took the time to go that extra step to help out. Working in the sales department, I was able to travel and experience other Hyatt locations.

    Cons

    Hotel was going through a renovation which made it difficult to bring in new business. This happened to be a franchised property, so I didn't feel that management took the time to sit down and really discuss the needs of their associates or the challenges the property was facing.

    Advice to Management

    Hyatt Corporate really needs to review who buys their properties. They have a great work ethic, while some of these franchised management properties do not.


  10. Love it here

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Server in Chicago, IL
    Current Employee - Restaurant Server in Chicago, IL

    I have been working at Hyatt full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Union!! Great pay, nice people to work with, renovated restaurant makes lots of money! Gym reimbursement, free dry cleaning, free lunch, employee appreciation dinners and luncheons. Workers and management are fun

    Cons

    Very physically demanding, parking expensive, and employee locker rooms are outdated. Guests can be overwhelming

    Hyatt Response

    May 27, 2014 – Director of Recruiting

    So glad to hear that you love it! We do have some nice benefits when you think about it. I agree that the work is not for everyone, but those that love it seem to really enjoy creating an ... More


  11. Helpful (1)

    good to be guest but not employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Events in Chicago, IL
    Former Employee - Events in Chicago, IL

    I worked at Hyatt full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    large company, professional colleagues, a wide range of guests

    Cons

    very long hours, politics, bureaucracy

    Advice to Management

    culture should not measure productivity and efficiency of staff by how many hours they have worked

    Hyatt Response

    May 30, 2014 – VP Talent Management

    We are sorry you did not have a good experience with us. It is our associates that ultimately take care of our guests and differentiate us from our competitors. Our goal is to provide an employee ... More



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