Hyatt
3.7 of 5 570 reviews
www.hyatt.com Chicago, IL 5000+ Employees

Hyatt Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.7 570 reviews

                             

90% Approve of the CEO

Hyatt President and CEO Mark S. Hoplamazian

Mark S. Hoplamazian

(168 ratings)

75% of employees recommend this company to a friend
570 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Hyatt gives great benefits and really care about their employees"
    in 32 reviews
  • "The company tries hard to keep employees happy, and provides fairly good benefits"
    in 28 reviews
Cons:
  • "Poor work life balance, it can bevery hard to make plans around your work schedule"
    in 21 reviews
  • "The Hyatt Regency has long hours as any 24 hour operation would"
    in 42 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    Grass is not greener on the other side! Hyatt truly understands the value of their employees.

    Anonymous (Former Employee)

    ProsHyatt offers great benefits and training.

    ConsThey sometimes don't walk the talk when it comes to doing the right thing for management employees.

    Advice to Senior ManagementFollow through on your promises if not don't shy away having those difficult talks.

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    valet

    Anonymous Employee (Former Employee)

    Prosgreat pay and fun people and cars to work with

    Conssometimes you have to work long days

    Advice to Senior Managementhire more people

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    • Culture & Values
           
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    Solid management structure

    Chief Accountant (Current Employee)

    ProsGreat management, core ideologies are followed closely.

    ConsSlow advancement without moving every two years

    Advice to Senior ManagementDomestic investment, job growth within US depends on more capital I influx in key markets.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    My perspective of Hyatt

    Front Desk Agent (Current Employee)

    ProsGreat learning opportunity of the hospitality industry, decent compensation and great benefits. In the position I am in now, I am learning almost everything there is to know about running a hotel. Despite the fact that it technically an entry level position, I am still learning so much and have access to so much information in the form of reports, training, other departments and management

    ConsThe Food & Beverage department has a lot of opportunity in the way employees treat each other. Before transferring to where I am now, I started in F&B and it was one of the worst "co-worker" experiences I've ever had. Most of my co-workers had very little respect or empathy for each other or the guests. However the department I am in now is much different and they seem to strive to make sure everyone is happy and content with their job :)

    Advice to Senior ManagementMake sure that all employees treat each other with respect and honesty. Always probe to see what kind of interactions your employees are having

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Hyatt Director of Recruiting responded to this review May 26, 2014 EditDelete
    Thank you for the feedback. We appreciate your candor and recommendations. As we strive to remain a great place to work, we certainly understand you may cross paths with some that may not be living ... More
    • Culture & Values
           
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    • Approves of CEO

     

    Amazing

    Bartender (Current Employee)
    Phoenix, AZ

    ProsAmazing company, great benefits. Easy to move up.

    Consseveral steps to get to management, but doable

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Hyatt Director of Recruiting responded to this review May 26, 2014 EditDelete
    5 years is a great accomplishment! Thank you for sticking with us.
    • Culture & Values
           
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    Satisfactory job but appears to diminish with advancement.

    Administrative Assistant (Current Employee)
    San Antonio, TX

    ProsThe pay is great to start in the administrative/business side, they seem to care about their employees, nice perks

    ConsJobs are always opening and people are always moving around the company but promotion is all about who you know, if you're not hourly they don't care about your work-life balance even though they claim to, pay doesn't seem to equal work in management roles

    Yes, I would recommend this company to a friend

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    Hyatt Director of Recruiting responded to this review May 27, 2014 EditDelete
    Thank you for the feedback and taking time to write a review. You are right that people are always moving around and their are a lot of openings. We do our best to provide time off for those who ... More
    • Culture & Values
           
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    Love it here

    Restaurant Server (Current Employee)
    Chicago, IL

    ProsUnion!! Great pay, nice people to work with, renovated restaurant makes lots of money! Gym reimbursement, free dry cleaning, free lunch, employee appreciation dinners and luncheons. Workers and management are fun

    ConsVery physically demanding, parking expensive, and employee locker rooms are outdated. Guests can be overwhelming

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Hyatt Director of Recruiting responded to this review May 27, 2014 EditDelete
    So glad to hear that you love it! We do have some nice benefits when you think about it. I agree that the work is not for everyone, but those that love it seem to really enjoy creating an ... More
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Amazing company to work for

    Greeter (Current Employee)
    Orlando, FL

    ProsUpward mobility, you don't feel like a number- even the GM knows your name

    ConsHotels never sleep so that means having to work holidays

    Yes, I would recommend this company to a friend

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    Hyatt Director of Recruiting responded to this review May 27, 2014 EditDelete
    Thank you for taking time to write a review. The one thing I have always appreciated was the fact that the titles didn't make the person at Hyatt. To your point, the GM and most senior leaders ... More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    The company is great, it can be the people who ruin it.

    Anonymous (Current Employee)

    ProsPromoteing from within, tuition reimbursement, benefits, comp rooms/discounts, opportunities to move around.

    ConsWork/life balance, pay, division between full service and select service.

    Advice to Senior ManagementBridge the gap between full service and select service. I made the leap and lost 1week of vacation and a reduction in pay.....that hurt alot since I've worked so hard for that.

    Yes, I would recommend this company to a friend

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    Hyatt Director of Recruiting responded to this review May 27, 2014 EditDelete
    Thank you for taking time to write a review and appreciate your feedback. We are working on bridging the gap and have made some progress on this (as example comp rooms), but we have more to do ... More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great company to start with and gain experience.

    Convention Set Up (Former Employee)
    Oakbrook Terrace, IL

    ProsExtremely friendly people.

    Put you in position and train you to be successful.

    Will give you increased responsibility if you earn it.

    ConsLimited growth opportunities - need people to leave for potential promotion.

    Promotions will usually require moving.

    Can earn more more money for similar work at other companies.

    Advice to Senior ManagementOffer more competitive pay.

    Give employees an idea for how they can grow within the company.

    Allow for me inter-department relations to get to know each other better.

    Yes, I would recommend this company to a friend

    Was this review helpful?
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    Hyatt Director of Recruiting responded to this review May 27, 2014 EditDelete
    Thank you for taking time to write the review and offer feedback.
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