Hyatt

  www.hyatt.com
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Hyatt Reviews in Denver, CO

Updated July 7, 2014
Updated July 7, 2014
596 Reviews

3.8
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
184 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 37 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 25 reviews)


Cons
  • Not much work-life balance but that comes with the territory in hospitality (in 27 reviews)

  • Extremely long hours hours for a handful of positions (in 47 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very family orientated and great work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Assistant Manager  in  Denver, CO
    Current Employee - Hotel Assistant Manager in Denver, CO

    Pros

    The people that you work with. It is like you are working with your best friends.

    Cons

    This comes with the industry, but your work/life balance can really trend towards the work aspect.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing Company, Amazing City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Denver, CO
    Current Employee - Front Desk Agent in Denver, CO

    Pros

    The Hyatt is a wonderful company to work for because they really help each individual reach their goals. The management really takes the time to make a connection with each employee which makes coming to work easy and fun. It also helps that there are so many benefits for employees, including complimentary nights and friends and family rates.

    Cons

    One of the cons of working in a hotel is that you don't have regualr 9-5 work hours and holidays and weekends are pretty much non-existent (but that comes with working in hospitality).

    Advice to ManagementAdvice

    The warmth and genuine interest that management exudes to it's employees is the best I have ever experienced.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    For being such a large company, Hyatt makes their employees feel like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Food and Beverage Manager  in  Denver, CO
    Former Employee - Assistant Food and Beverage Manager in Denver, CO

    Pros

    Great people in all departments. Comparable compensation to other hotel companies. Places value in people.

    Cons

    Not great time off policies. A lot of focus on numbers rather than how the job is being done.

    Advice to ManagementAdvice

    Continue to remember the people and the "bottom of the totem pole" and make sure they are recognized for everything they do to make you look good. Restructure the time off policy to a more European view!

    Recommends
    Positive Outlook
    Approves of CEO

    Hyatt Response

    May 27, 2014Director of Recruiting

    The feeling like family is common at Hyatt and one of the reason many stick around. Thank you for commenting on it.

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  5.  

    impersonal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Denver, CO
    Former Employee - Hostess in Denver, CO

    Pros

    great metropolitan areas to work in

    Cons

    distracted and unreachable management. High expectations with impersonal, inadequate training.

    Advice to ManagementAdvice

    invest in your associates and empower them to make business decisions instead of unsuccessful micro management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Extremely unorganized and unhelpful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlets Supervisor  in  Denver, CO
    Former Employee - Outlets Supervisor in Denver, CO

    Pros

    Overall Hyatt is a great company to work for and my 2 years prior to my experience at Grand Hyatt Denver were fantastic.

    - Great benefits, free room nights, ect.
    - Great room for career and personal growth
    - Free meals
    - Mostly friendly staff

    Cons

    - Unorganized
    - Almost no training
    - No coaching
    - Departments refuse to work together
    - Terrible employee morale
    - Long and odd hours - short turnarounds on shifts

    Advice to ManagementAdvice

    Ensure your new hires or transfers are provided the proper tools to perform the tasks they are assigned. You can't expect someone to just walk in and know it all.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Average hotel company, maybe a little better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Denver, CO
    Former Employee - Sales Manager in Denver, CO

    Pros

    Generally speaking the GMs are better than other companies. You do get 12 comp room nights a year.

    Cons

    The downside of the GMs being better as noted above is that if you get you get a bad one you're doomed because they will never fire one. Hyatt is one of the smaller hotel companies so not as many opportunities to transfer or use travel benefits.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Very good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server  in  Denver, CO
    Current Employee - Banquet Server in Denver, CO

    Pros

    they care about people
    they empower their employees

    Cons

    hard to move up from a line employee to management

    Advice to ManagementAdvice

    Help the people who want to learn and grow reach their goals

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Awesome benefits. Management was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender  in  Denver, CO
    Former Employee - Bartender in Denver, CO

    Pros

    12 free nights after a year of employment.

    Cons

    Unexperienced managers that were thrown into management positions with no experience at all.

    Advice to ManagementAdvice

    Listen to your employees.

    No opinion of CEO
  10.  

    Generally good,lots of mgmt turn over in my dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Steward  in  Denver, CO
    Current Employee - Banquet Steward in Denver, CO

    Pros

    Great people to work with ,but,, better training needed to MAKE workers use their heads

    Cons

    lots of area to cover ,with lots of bnqt. spaces

    Advice to ManagementAdvice

    trust your people to do their jobs

    Recommends
    Neutral Outlook
  11. 3 people found this helpful  

    Hated this job from day 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Server  in  Denver, CO
    Former Employee - Server in Denver, CO

    Pros

    The pay can be good. And some of the people that work there are great people whom I will miss. The diversity in backgrounds is impressive.

    Cons

    Management has its hands tied because upper management is all about the dollars at the end of the day. It is an environment that kills creativity, does not promote individualism even though they claim to. My department was understaffed for all of 2011, yet we were still blamed for every single little thing that could have been avoided or fixed if we had just hired a couple of more people.
      The program they have to train managers who are still young and looking for a career in the hotel business is borderline incompetent, taking young people with no experience and putting them in a frantic high paced work environment. They have to manage people that have much more experience. The problem with this is that most of these fake managers don't have a clue as to what to do, or how to be efficient, so they just get frustrated and start barking orders.
      I regret ever working here. Not worth it. Don't bother.

    Advice to ManagementAdvice

    Get with the times. I have never seen a place that despises its management so much. If you stop caring about the people who get up at 4 am to work for you eventually they will stop caring about the job.

    Doesn't Recommend

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