Hyatt Legal Plans
2.5 of 5 4 reviews
www.legalplans.com Cleveland, OH 50 to 149 Employees

Hyatt Legal Plans Reviews

Updated May 17, 2014

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2.5 4 reviews

                             

67% Approve of the CEO

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William H. Brooks

(3 ratings)

67% of employees recommend this company to a friend
4 Employee Reviews
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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Excellant

    Account Manager (Former Employee)
    Cleveland, OH

    ProsI enjoyed helping people signing up for their legal plan services, helping them learning and using their legal plan. I liked their idea to promote from within and the hours were great.

    ConsFor my department is was not being able to travel to the benefit events when they were set up. Also, the salary leaves alot to be desired.

    Advice to Senior ManagementLEadership and training were very good. It is difficult to hear about how well the company is doing and the the profits keep increasing, but the profits never filter down to increasing the salary of the employees.

    Yes, I would recommend this company to a friend

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    Poor upper management

    Anonymous Employee (Former Employee)

    ProsCustomer service personnel are helpful.

    ConsManagement has low regard for employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Career Opportunities
           
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    Decent company for new & young college grads

    Client Service Representative (Current Employee)
    Cleveland, OH

    ProsM-F shift no weekend hours. Pay is decent for the work load. Decent benefits, free life insurance and 401K is decent as well. Co-workers are friendly and fun. A good work community among most of the associates.

    ConsMobility to other departments are limited and not worth it because the pay really sucks. Going from the call center to an account manager role is a $1 increase in pay. Company is very cheap and supervisors need to relax and do thier job better and be more helpful.

    Advice to Senior ManagementFocus on your role and improve in your people skills and also be willing to take esclated calls from clients. You are in the role for a reason and are making the money so take on the responsability.

    Yes, I would recommend this company to a friend

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    Short-sighted; poor culture

    Anonymous Employee (Former Employee)
    Cleveland, OH

    ProsThe benefits are good, and there are some nice, albeit disgruntled, employees. The company is positioned well in the marketplace and steadily shows growth.

    ConsIt is a very poor place to launch a career. Upward mobility is limited. Decisions about hiring in entry-level positions are short-sighted, leading to low morale & losses related to turnover. Each year they hire contractors for their busy season, then retain some of them permanently. Of course there are some sour grapes for those who are sent off, but the real problem is they are consistently too conservative; retaining too few. This leads to low morale among the ones who are retained, who find themselves overworked. This increases turnover. Sometimes they realize they hired too few, and end up permanently hiring people in the off season, wasting money training people who are less vetted and therefore less likely to work out.

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