Hyatt Legal Plans

www.legalplans.com

Hyatt Legal Plans Reviews

4 Reviews
2.4
4 Reviews

Recommend to a friend
Approve of CEO
(no image)
William H. Brooks
3 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Excellant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Cleveland, OH
    Former Employee - Account Manager in Cleveland, OH

    I worked at Hyatt Legal Plans full-time (more than 3 years)

    Pros

    I enjoyed helping people signing up for their legal plan services, helping them learning and using their legal plan. I liked their idea to promote from within and the hours were great.

    Cons

    For my department is was not being able to travel to the benefit events when they were set up. Also, the salary leaves alot to be desired.

    Advice to ManagementAdvice

    LEadership and training were very good. It is difficult to hear about how well the company is doing and the the profits keep increasing, but the profits never filter down to increasing the salary of the employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Poor upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt Legal Plans as a contractor

    Pros

    Customer service personnel are helpful.

    Cons

    Management has low regard for employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Decent company for new & young college grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Cleveland, OH
    Current Employee - Client Service Representative in Cleveland, OH

    I have been working at Hyatt Legal Plans full-time (more than a year)

    Pros

    M-F shift no weekend hours. Pay is decent for the work load. Decent benefits, free life insurance and 401K is decent as well. Co-workers are friendly and fun. A good work community among most of the associates.

    Cons

    Mobility to other departments are limited and not worth it because the pay really sucks. Going from the call center to an account manager role is a $1 increase in pay. Company is very cheap and supervisors need to relax and do thier job better and be more helpful.

    Advice to ManagementAdvice

    Focus on your role and improve in your people skills and also be willing to take esclated calls from clients. You are in the role for a reason and are making the money so take on the responsability.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Short-sighted; poor culture

    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Hyatt Legal Plans (less than a year)

    Pros

    The benefits are good, and there are some nice, albeit disgruntled, employees. The company is positioned well in the marketplace and steadily shows growth.

    Cons

    It is a very poor place to launch a career. Upward mobility is limited. Decisions about hiring in entry-level positions are short-sighted, leading to low morale & losses related to turnover. Each year they hire contractors for their busy season, then retain some of them permanently. Of course there are some sour grapes for those who are sent off, but the real problem is they are consistently too conservative; retaining too few. This leads to low morale among the ones who are retained, who find themselves overworked. This increases turnover. Sometimes they realize they hired too few, and end up permanently hiring people in the off season, wasting money training people who are less vetted and therefore less likely to work out.

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