Hyatt

  www.hyatt.com
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Hyatt Reviews

Updated August 19, 2014
Updated August 19, 2014
596 Reviews

3.8
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
184 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 37 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 25 reviews)


Cons
  • Not much work-life balance but that comes with the territory in hospitality (in 27 reviews)

  • Extremely long hours hours for a handful of positions (in 47 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Summer Internship Out There!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Itern  in  Chicago, IL
    Former Employee - Corporate Itern in Chicago, IL

    Pros

    While interning at Hyatt Corporate I gained an abundance of business skills and experience which played an integral role in getting a full time position upon graduation. Hyatt makes employees feel important treats everyone with respect and positivity. The energy at the Corporate office is contagious and I would love to return.

    Cons

    There is a large gap in positions between interns/ assistants and senior management, making it hard to move up in the organization.

    Advice to ManagementAdvice

    Keep doing what your doing, you make employees feel valued and happy employees leads to better work!

  2.  

    Great company to work for. They take great care of their employees which creates a positive work environment.

    Former Employee - Marketing Intern  in  San Diego, CA
    Former Employee - Marketing Intern in San Diego, CA

    Pros

    Great compensation and benefits. Awesome work atmosphere and everyone is helpful and caring.

    Cons

    Hospitality requires long hours and strong people skills.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good company culture, difficult to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  San Diego, CA
    Current Employee - Front Desk Agent in San Diego, CA

    Pros

    Great company culture, good work environment

    Cons

    Difficult to get noticed by upper management and to move up -usually have to be relocated to another state.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Best place to be for hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge  in  San Diego, CA
    Former Employee - Concierge in San Diego, CA

    Pros

    Starting pay is great. Benefits are great and the people are wonderful. You can get promoted within, they offer a training program for those who received their Bachelors so they can become managers at other locations.

    Cons

    Depending on where you are at. There are some young folks that try to get thier ways in moving up when they don't deserve it. Managers should keep an eye out on an ongoing basis with the staff to ensure that all of them are working hard.

    Advice to ManagementAdvice

    Keep an eye out on those who are hard-workers and that deserve promotions rather than those who get promoted and don't deserve it.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits
    People care
    Career growth
    Family like atmosphere

    Cons

    Low wages
    Union hotels hard to manage

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Hyatt in a nutshell

    Former Employee - Reservations  in  New York, NY
    Former Employee - Reservations in New York, NY

    Pros

    Great salary, wonderful coworkers, experiences and hands on management, structure, and mission statement

    Cons

    Constant turnover, benefits for non union employees

    Advice to ManagementAdvice

    To treat union and nonunion employees equally and hold them to the same standards

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Some Good Some Not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    For the majority of the many years (10+) I spent working for Hyatt I loved the company, the people I worked with and for, the team enviornment and the focus on community. For mid to upper management positions, Hyatt agressively promoted from within and had wonderful training opportunities. Salary was in line with other hotel companies for management positions and the benefit package was competitive.

    Cons

    Going public changed the company as did economic challenges in 2008 and beyond. I think a lot of decisions were made by GM's and Regional teams that were not in line with the culture that I had grown up with. The focus was revenue generation and cost cutting over all else I believe a company needs to be profitable but there were decisions made that crossed lines and effected the company in troubling ways for many years. When I left there seemed to be an "old boys club" atmosphere that was out of touch and often times offensive.

    Advice to ManagementAdvice

    When managers leave Hyatt for other companies or industries, especially leadership committee members, I think it would be a good idea to have someone from Corporate HR do an exit interview to better understand what is occuring in the field.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Senior Management needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Chicago, IL
    Former Employee - Director in Chicago, IL

    Pros

    Overall the workers both in corporate and hotels are very talented and enjoyable to work with. Some great experiences had there and amazing hotel benefits to take advantage of.

    Cons

    Infighting and insecurity at the top level has caused many talented people to lose their jobs or pushed out.

    Advice to ManagementAdvice

    Provide more cross-functional advancement opportunities, particularly for individual contributors who played a significant role increasing Hyatt's asset base and portfolio of hotels.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great People and a Good Place to Gain Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Chicago, IL
    Current Employee - Analyst in Chicago, IL

    Pros

    The people make this a great company to work for in addition to a good work-life balance. Managers are generally engaged and give you increased responsibility if you earn it while supporting development.

    Cons

    Compensation is not very competitive and limited career growth opportunities. There is definitely a message to employees that you need to leave Hyatt to get promoted.

    CEO and C-Leadership are very detached and there is a lot of politics between departments that slow down progress

    Advice to ManagementAdvice

    Retain top talent by paying more competitively and offering more growth opportunities

    Speed up turnover for management and try and manager inter-department politics better

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It's what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Sales  in  Washington, DC
    Former Employee - Group Sales in Washington, DC

    Pros

    If you plan on a career in hospitality, Hyatt provides its employees with the ability to grow in the company through a network of professional growth programs.

    Cons

    It is quite competitive depending on the department requiring countless hours and a commitment to outshining the rest.

    Recommends
    Positive Outlook
    No opinion of CEO

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