Hyatt

www.hyatt.com

Hyatt Reviews

Updated January 25, 2015
Updated January 25, 2015
738 Reviews
3.8
738 Reviews
Rating Trends

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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
244 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Awesome place to work! The people treat you like family. Easily a career move for anyone looking in hospitality.

    Cons

    None needed, the place is great. Management know how to listen, colleagues work well together.

    Advice to ManagementAdvice

    None

  2.  

    Good company. For faster growth need to be willing to move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Santa Clara, CA
    Current Employee - Front Desk Agent in Santa Clara, CA

    I have been working at Hyatt

    Pros

    There are a lot of incentives to keep front desk agents motivated. Pay is pretty good! They started me a lot higher than I expected. They try to do a lot of employee activities.

    Cons

    They often move from one objective to the next before even updating staff as to whether they have met their goal as a team. At first I felt like they really cared about your personal growth but over time it seemed like they just wanted to portray that they care but didn't follow through.

    Advice to ManagementAdvice

    Touch base with employees more regularly to give them feedback on their work whether good or bad.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Lovely people and great views

    Cons

    Need raises and more runners

    Advice to ManagementAdvice

    Stay great but give raises

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  5.  

    Great first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Chicago, IL
    Former Employee - Meeting Concierge in Chicago, IL

    I worked at Hyatt

    Pros

    Thorough training schedule
    Internship included a mentor

    Cons

    Steep learning curve--sink or swim

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Greeter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Greeter in Orlando, FL
    Current Employee - Greeter in Orlando, FL

    I have been working at Hyatt

    Pros

    Great Benefits, Nice CEO & Managers, Great HR

    Cons

    No time off, hard to get promoted, not taken seriously until 90 days

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    True Pioneer in Hospitality Industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at Hyatt

    Pros

    - Management is transparent
    - Great benefits for FTEs
    - Stay in beautiful hotels all over the world
    - Educational assistance
    - Engaging management staff
    - Room for growth and development

    Cons

    - Working during holidays
    - Although benefits compensate, rate of pay could be slightly better

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company and great benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    If you work for the right person or team, you will grow in the company. Great benefits, training and people.

    Cons

    If you work for the wrong person it is hard to get ahead. Some departments are very separated, I worked for a department where they never made me feel as if I was a part of the team. But, not all are like that. It depends on your leader!!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company culture, and great experience for your managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Manager
    Former Employee - Food and Beverage Manager

    I worked at Hyatt full-time (more than 3 years)

    Pros

    This is the smallest of the large hotel chains, its culture is potent and inspiring. Hyatt values its employees and has great creative ways of appreciating the people that make the company what it is. It is a wonderful place for young managers to start out as far as promotions (lateral and vertical), and it is a great way to explore different areas of expertise since there are so many professions that make up a hotel. It is great if you are looking to gain managerial experience, love to work with people or travel! It is also great because many people in the company are cross trained, making it not only easier to cover shifts, but come to respect and appreciate many different lines of work.

    Cons

    The hours can be long. Very long. Expect to work weekends and holidays, for your alarm to be blaring before most or driving home hours later than most. The experience overall is positive and worthwhile, but the leaders of your property make all the difference. Also sometimes moving up, means moving out. You are expected to take every opportunity that comes your way even if that means uprooting and leaving everything you know behind in as small as a weeks time. That con is only really a con depending on the person.

    Advice to ManagementAdvice

    Have a friend in every department. Having allies and knowing your resources will make your job easier and allow you to creatively solve problems and come up with new ideas. Do not demand respect from your staff, earn it. Most of these associates have been with the company for years and have seen managers come and go. Learn your ins and outs from them, because no one knows the operation better than they.

    Recommends
  10.  

    A leader in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY

    I have been working at Hyatt as an intern (more than 3 years)

    Pros

    The Hyatt Corp is really considerate of it's employees. The benefits bar none are some of the best out there. They like to cross train and promote from within.

    Cons

    Working in a management capacity the hours get very long. Any hotel is an institution that never closes. They train employees , sometimes young managers are maintaining 12-14 hour days . Salaries are low , very low.

    Advice to ManagementAdvice

    I think that upper management needs to understand that managers will put in long hours and hard work BUT need to be compensated financially .

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Best job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt part-time

    Pros

    Everyone is friendly, No hotel I would rather work then HYATT

    Cons

    There's no challenges working at this place, their is no place I would rather work.

    Recommends
    Positive Outlook
    Approves of CEO

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