Hyatt Reviews

Updated August 28, 2015
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3.7
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
318 Ratings

Pros
  • From the great benefits to the investment on professional growth of their associates Hyatt values their most important asset:it's employees (in 43 reviews)

  • Free Hotel rooms throughout the company and good benefits (in 31 reviews)

Cons
  • Managers are not considerate of work life balance (in 30 reviews)

  • Hospitality industry is hard long hours (in 51 reviews)

More Pros and Cons

981 Employee Reviews

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  1. Helpful (1)

    Executive Housekeeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Housekeeping in Salt Lake City, UT
    Former Employee - Director of Housekeeping in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hyatt (More than 5 years)

    Pros

    Great Company to work with,

    Cons

    Pay scale is not competitive

    Advice to Management

    Need to keep best employees


  2. Dont look to move up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Cincinnati, OH
    Former Employee - Bartender in Cincinnati, OH
    Recommends
    Approves of CEO

    I worked at Hyatt (More than a year)

    Pros

    Easy going, great benefits, flexible schedule, great people

    Cons

    Dead end job, you have to pay for parking, usually not enough staff


  3. Hyatt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Los Angeles, CA
    Former Employee - Associate in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at Hyatt full-time (More than a year)

    Pros

    Good pay, good discount on hotels, good leadership team, comp nights, good pay, good discount on hotels, good leadership team, comp nights

    Cons

    It's hotels, there's always gonna be cons: potentially random hours, rude people, stressful days, boring days, and so on and do on. But that's just part for the course

    Advice to Management

    Keep doing what you have been doing. Keep your associates engaged and challenged but not completely overwhelmed. Help them stroke a work and life balance


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  5. Helpful (1)

    Great People, Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hyatt is doing big things, and there is a genuine camaraderie and care among associates. Great opportunity to grow your career within the company. It's amazing when so much of the leadership has been with the company 15-20 years or more. Great perks and benefits.

    Cons

    Some new leadership, specifically on the marketing team, has really changed the culture, and not in a good way.


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family-like atmosphere and flexible. Overall great company to work for.

    Cons

    salaries are known to be less than industry average


  7. HouseKeeping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Albuquerque, NM
    Former Employee - Housekeeper in Albuquerque, NM
    Recommends
    Neutral Outlook

    I worked at Hyatt full-time (Less than a year)

    Pros

    Great hospitality was provided along with a very scheduled, very organized way of doing things.

    Cons

    I wouldn't complain about much except the pay rate.


  8. Hyatt Bartender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hyatt part-time

    Pros

    Tips, opportunity for advancement, great work environment, opportunity to train in other hotel positions, no bar experience required, on the job training.

    Cons

    Slow paced bar, some days there are no bar guest at all, doesn't train bartenders long enough, a chef is needed, bartender serve drinks, cook food, and does dishes.

    Advice to Management

    Hire a chef, offer more liquors and mixers


  9. Events Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Events Concierge in Bellevue, WA
    Current Employee - Events Concierge in Bellevue, WA
    Recommends
    Positive Outlook

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Health care benefits are good and staff is fun. By far one of the best places to work.

    Cons

    Poor pay for the area compared to seattle. Bellevue Hyatt regency brings in double in revenue than seattle. Hours are not guaranteed Unless you're working front desk. Cafeteria food is free but you can guarantee a few visits to the restroom that day.

    Advice to Management

    I am happy with management. Everyone is doing a good job.


  10. China

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in China, ME
    Current Employee - Executive Chef in China, ME
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Good benefits, good core team, outstanding location, freedom to develop and learn, neither bothered by local or remote supervisors, but still bound by standards, excellent package

    Cons

    No room for developing talent as manning tight and turnover high, limited to no possibility to move up, very dependent on interpersonal relationships with superiors

    Advice to Management

    Listen to the experts


  11. Good intentions, fixable oversights

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Manager in New York, NY
    Current Employee - Event Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Great benefits, and perks including 12 free nights anywhere in the world annually Promotes from within often Supportive and kind company culture overall

    Cons

    Pay is not comparable to work load for management Limited preemptive actions taken to train entry-level staff for future roles Under-staffing and cutbacks in many departments has left remaining staff overworked and less happy

    Advice to Management

    Regularly communicate current efforts as well as future plans for property and moral improvement so that staff may see that they're valued.



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