Hyatt
3.8 of 5 301 reviews
www.hyatt.com Chicago, IL 5000+ Employees

Hyatt Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.8 301 reviews

                             

90% Approve of the CEO

Hyatt President and CEO Mark S. Hoplamazian

Mark S. Hoplamazian

(143 ratings)

75% of employees recommend this company to a friend
301 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great benefits, fantastic coworkers, great company"
    in 18 reviews
  • "Career Growth, great people, ability to move around the country"
    in 13 reviews
Cons:
  • "Managers work long hours for little compensation"
    in 24 reviews
  • "Little to no work life balance, and pay is generally low, depending on the property you are at"
    in 9 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

1 person found this helpful  

Excellent Pay

Front Office Agent (Former Employee)
San Diego, CA

I worked at Hyatt full-time for more than a year

ProsThe pay was excellent, the benefits were excellent.

ConsIt could be extremely busy and overwhelming. Team effort is key for success.

Advice to Senior ManagementProperly staffing for the right occasion.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good if there is nothing more out there available

Anonymous Employee (Current Employee)
San Diego, CA

I have been working at Hyatt full-time for more than 3 years

ProsEmployee comp rooms
Friendly atmosphere
Family oriented
Diverse
1,000 per year educational reimbursement
Employee cafeteria has lots of options

ConsSenior managers who have been in their position too long who refuse to change and be innovative
Hard or impossible to get promoted unless you are part of the wolf pack or a managers buddy. It is also hard to transfer to another department even when you are the best person for the job. They will hire a friend or someone they like even if the person is not qualified for the job.
Rude and fake HR managers
Low pay even though they think they are matching the job market
Managers out to get employees if they dislike them
Senior management is paranoid this hotel will go union

Advice to Senior ManagementGet rid of managers that are bad apples and making quality employees leave
Listen to employees
Hire from within and look for great talent that is being hidden by bad managers

Yes, I would recommend this company to a friend

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1 person found this helpful  

Meh... ok for a short term job not what I would personally consider long term Career...

Security Officer (Former Employee)
Koloa, HI

I worked at Hyatt full-time for less than a year

ProsGood pay, everyone is friendly because they get paid to be. The values seem to be in the right place but in reality it's the middle/lower class serving the upper class and there's a certain sense of envy/hostility which is normal in those circumstances.

ConsGossip, gossip, gossip, seems like everyone thinks the other department has it out for them. Some of the management has a hard time building rapport with customers and employees alike and are very impersonable. It's very much who you know and not what you know. I was a 4yr college grad working for a guy that dropped out of highschool and couldn't spell high school. Under qualified workers being promoted into positions that they can not possibly grow into or are even right for. Very good pay for a younger person but I couldn't see supporting a family on it.

Advice to Senior ManagementLess micromanagement, more opportunities for people with higher education.

Yes, I would recommend this company to a friend

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Great company to broaden your career knowledge

Executive Assistant (Current Employee)
Chicago, IL

I have been working at Hyatt full-time for more than 8 years

ProsLarge company with many departments to explore or cross train if desired

ConsSenior level advancement is a very, very long process.

Yes, I would recommend this company to a friend

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A loving company

Intern (Former Employee)
Chicago, IL

I worked at Hyatt full-time for less than a year

ProsIt is an incredible work experience. Everyone is truly caring and very nice. The company is also, for the most part, genuinely interested in making their employees happy. That's why we have all the room comps and happy hours!!

ConsPay isn't the best and for some, the work environment may be too relaxed. There is no sense of urgency.

Advice to Senior ManagementStay the course

Yes, I would recommend this company to a friend

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  • Approves of CEO

 

Great place to work

Concierge (Former Employee)
Chicago, IL

I worked at Hyatt full-time for less than a year

ProsI absolutely loved my time here. The environment is professional and fun. They really try to make your time there a good time.

ConsManagers are young and fresh out of college. Run the show a little too much from what they learned in Hospitality School. Also working holidays is a give in, which is kind of a bummer.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Cook

Cook (Current Employee)
San Diego, CA

I have been working at Hyatt

ProsGreat place to work. The management is always concerned with your success and wellbeing.

ConsWork during off seasons is slow.

Yes, I would recommend this company to a friend

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Gained great experience on what it takes to work at a hotel

Front Desk Agent (Current Employee)
Atlanta, GA

I have been working at Hyatt full-time for more than a year

ProsTuition reimbersment, upsells, hyatt gold passport points to redeem for prizes online, CMT if you want to travel, flexible hours

ConsStressful, long hours, under-staffed, hard to balance work and school, no consistent work schedule

Advice to Senior ManagementHire more people, don't over work your employees and remember to tell them they are doing a good job

Yes, I would recommend this company to a friend

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Good Benefits, relatively good working conditions

Bartender (Former Employee)
San Antonio, TX

I worked at Hyatt full-time for more than 3 years

ProsFree hotel rooms after a year, access to steep hotel discounts, very cheap on site cafeteria at my location

ConsBusiness management forgets about the needs of the employee occasionally.

Advice to Senior ManagementStrive to hire empathetic managers.

Yes, I would recommend this company to a friend

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Do not work for Hyatt Hotels

Senior Sales Manager (Former Employee)
Chicago, IL

I worked at Hyatt full-time for less than a year

Prosthere are none. this company just wants to chew you up and spit you out. you get a free lunch everyday that is about the only pro I can say about this company.

Conswatch your back it is a very backstabbing company and boy do they discriminate against older employees. in management you get paid for 40 hours but you are required to work at least 55 hours a week and the pay is not that great.

Advice to Senior Managementwatch your back. everyone is out to get you and they backstage like you would not believe. The management is told to not care about the customer just get them in the building.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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