Hyatt Reviews

Updated June 29, 2015
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3.8
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
291 Ratings

Pros
  • From the great benefits to the investment on professional growth of their associates Hyatt values their most important asset:it's employees (in 43 reviews)

  • Free Hotel rooms throughout the company and good benefits (in 31 reviews)

Cons
  • Managers are not considerate of work life balance (in 30 reviews)

  • Hospitality industry is hard long hours (in 51 reviews)

More Pros and Cons

887 Employee Reviews

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  1. Helpful (2)

    Wonderful place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Host in Utica, MI
    Former Employee - Gallery Host in Utica, MI

    I worked at Hyatt full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A smaller team (Hyatt Place) where you got to know everyone and communicate efficiently. The managers were happy, which made the employees happy, which led to happy guests! Very laid back yet professional atmosphere.

    Cons

    As a teenager full time in college, it was hard to keep up with the late and longer hours.

    Advice to Management

    Keep up the good work! No changes are needed, in fact I wish I could go back but school won't allow me.


  2. Great hospitality company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Monterey, CA
    Current Employee - Front Desk Agent in Monterey, CA

    I have been working at Hyatt full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hyatt has a commitment toward taking care of its employees. They understand that to ensure that hotel guests receive the best service possible, their employees must be taken care of. This is why I love working here. They pay a decent wage, and offer incentives for performance. There is plenty of room to grow, and travel all over the world. Great job, great company.

    Cons

    The nature of hospitality is that you are sometimes dealing with people who will not be satisfied no matter what you do for them. This is the hardest part of the job for me. Nobody likes bending over backwards to help someone and getting no appreciation.

    Advice to Management

    My experience with my managers have all been great. They care about their employees and listen to all ideas on how to improve service.


  3. Helpful (2)

    Line cook

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Clearwater Beach, FL
    Former Employee - Line Cook in Clearwater Beach, FL

    I worked at Hyatt full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful view while on the job, great pay for my first cooking job, amazing human resources team, very high class hotel, paid holidays, free hotel stays.

    Cons

    Never got any holidays off, never enough cooks to do the job needed, chef's were rude, had to work while clocked out on breaks.

    Advice to Management

    Hire more willing candidates


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  5. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Hyatt

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great working atmosphere since most are there on vacation or convention
    Most employees love the hotel business & understand good customer service
    Benefits are great
    If you want to move up in the company or to another property they will help you
    Management empowers their employees which is a good thing

    Cons

    Get used to a lot of meetings & reports

    Advice to Management

    Ask & involve your staff for suggestions - they only want the best for everyone as well


  6. Helpful (1)

    Intern at the Hyatt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Great company to grow with

    Cons

    I really enjoyed working there


  7. I drank the Kool-Aid

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Recommends
    Recommends

    Pros

    The people that work for Hyatt truly believe that Hyatt is the best place to be. It's a great environment to work in.

    Cons

    You have to be willing to relocate several times in order to advance within the company.


  8. Guest service agent/ supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent/Supervisor in Chino Hills, CA
    Current Employee - Guest Service Agent/Supervisor in Chino Hills, CA

    I have been working at Hyatt full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Relationships with customers, great work environment, learned how to be computer savvy

    Cons

    Not making enough money to be on my own, I work 2 morning shifts and the rest afternoon wish it was consistant

    Advice to Management

    Need better pay


  9. Starbucks Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in New Orleans, LA
    Current Employee - Supervisor in New Orleans, LA

    I have been working at Hyatt (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fantastic travel benefits and plenty of opportunities for advancement or transfer. Upper management does their best to make ground-level work environments fun.

    Cons

    My department in particular is kind of a disaster. The manager is neglectful and self-absorbed. HR has a lot of very good listeners with an excellent open door policy, but action isn't really taken and follow-up is scarce.

    Advice to Management

    Pay attention to whether your department heads are doing a good job. High turnover should be a red flag!


  10. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Fast paced environment where no day is ever the same. Great mid level management team along with employees. Interacting with the guests is a highlight of the job if you are a people person. Great benefits for everyone from manager outings, company parties through out the year.

    Cons

    In recent years upper management has changed to micro managing, It is very hard to get your work done when you are stuck in meetings all day long. Every decision you make is the wrong one and you need to have a meeting to discuss why you are a failure. Pay is pretty good but you will need to transfer to different properties to make the kind of money you should be making. If you get stuck at a property or do not want to move the yearly increases are very small. Like 1.5-3%.

    Advice to Management

    It seems like no one wants to address the issues with bad upper management which is why everyone is leaving. Take a look at the scores and ask yourselves why the hotel had some of the highest scores in the company 3 years ago and why are they the lowest in the company now. It is so obvious to everyone other than the people who can make changes.


  11. Helpful (1)

    Loved working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Austin, TX
    Former Employee - Front Desk Agent in Austin, TX

    I worked at Hyatt

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun group of coworkers
    Great management
    Potential growth

    Cons

    Don't get all holidays off

    Advice to Management

    You guys rock.



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