Hyatt Reviews

Updated March 28, 2015
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3.8
802 Reviews
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Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
268 Ratings

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)

Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Pros and Cons

Employee Reviews

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  1. Great, but there's always room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook II in Denver, CO
    Current Employee - Cook II in Denver, CO

    I have been working at Hyatt full-time (less than a year)

    Pros

    Great benefits, awesome pay, attentive management, and family environment. The Hyatt is part of many things to help Denver.

    Cons

    Don't care for nights to much, being a single father inhibits the ability to spend time with my kids.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2. Hyatt Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Loved working for this company. Fun and professional environment. Moved to a city without a Hyatt.

    Cons

    Long hours and often work holidays--but still loved it

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Amazing long term part time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in Minneapolis, MN
    Current Employee - PBX Operator in Minneapolis, MN

    I have been working at Hyatt part-time (more than 10 years)

    Pros

    Love Hyatt's family atmosphere. They do tend to hire from within and there are lots of opportunities for advancement. Hyatt is also a firm believer in cross-training so it's a great environment if you are looking to change your career focus from rooms management to sales to food and beverage.

    Cons

    Definite line between hourly and salaried employees. One needs to have a certain personality in order to handle some of the extreme personalities of guests expecting to be wowed by a 4-star hotel.

    Advice to ManagementAdvice

    Make sure your hourly employees feel as "at home" as your salaried employees. Spread the bonus opportunities to hourly employees outside of the front desk.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Great Summer Gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Cedar Creek, TX
    Former Employee - Server in Cedar Creek, TX

    I worked at Hyatt

    Pros

    Very competitive pay for being a server: ~$24/hr gross including tips/tip pool.
    Very friendly staff

    Cons

    Some guests may be a little snooty

    Recommends
    Positive Outlook
    Approves of CEO
  6. awesome company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Seattle, WA
    Former Employee - Server in Seattle, WA

    I worked at Hyatt

    Pros

    company values, culture, great benefit

    Cons

    time-off policies, personal growth, teamwork

    Advice to ManagementAdvice

    give more opportunities to employee

    Recommends
    Positive Outlook
    Approves of CEO
  7. Opening a resort in Hawaii

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager in Wailea, HI
    Former Employee - Assistant Front Office Manager in Wailea, HI

    I worked at Hyatt full-time (more than a year)

    Pros

    I helped open a new 330 room Hyatt resort in Wailea, Maui as a Front Desk Manager. Everything was top notch. Ample staffing through all departments. I was provided all the supplies I needed to perform my duties and ensure the success of my employees. As it was a brand new hotel within the Andaz brand upper management was progressive and eager to try new things...which is refreshing. Growth within the company is highly encouraged, they prefer to higher within the company. Ten free nights a year at any Hyatt globally is amazing and unheard of at Marriott or Starwood.

    Cons

    This was my first management role and also my first time ever opening a hotel. I had little to no idea where to start. Understandably upper management and HR were all preoccupied with other pre-openings duties so it was sink or swim. I only received management training several months after opening, by then I had the hang of it already. Without my fellow assistant managers I would have been completely lost.

    Cut backs starting happening about 4-6 months in. It was expected and most changes were communicated clearly. Cutting back on staff hours caused more work my myself and other managers. Expect 10-12 hour days several times a week. Support for middle management is there, but you have to ask for it.

    Advice to ManagementAdvice

    Continue being honest with your employees, open door policy seems to work. Since it's still a relatively new hotel staff will have questions on the success of the property and the satisfaction of it's owners. Knowledge is power, all departments should be informed quarterly.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    I loved the culture of everyone being happy, caring and thoughtful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Comp hotel rooms, great fellow employees, employees were treated wonderfully

    Cons

    Hours, getting time-off when needed, work/life balance

    Advice to ManagementAdvice

    Listen to the employees about what is important to them. Follow through and positive feedback works in continuing the positive culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Great hotels, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt (more than 10 years)

    Pros

    Cutting edge product, always updating, reinventing the product

    Cons

    Upper management has been stale for last 8-10 years

    Recommends
    Neutral Outlook
  10. Solid company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping Supervisor
    Current Employee - Housekeeping Supervisor

    I have been working at Hyatt

    Pros

    solid pay...solid benefits...decent opportunit to move up of your willing to work for it...after a year you get 12 free nights anywhere...FREE FOOD for non union and only a couple bucks for union.

    Cons

    you gotta get over the fact that you work at a hotel. Entitled guests.

    Advice to ManagementAdvice

    better long term planning

    Recommends
    Positive Outlook
    Approves of CEO
  11. Awesome Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Director in Chicago, IL
    Current Employee - Digital Director in Chicago, IL

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    Accepting, future thinking, innovative, purpose driven, great environment & fantastic brands. They invest in your career & development, and are flexible around things like technology choices, working virtually & travel opportunities.

    Cons

    As a hospitality company, it is very much an operations led company. This is it's strength, but occasionally it's weakness. A lot of things are done "because they've always been done"

    Recommends
    Positive Outlook

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