Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated October 16, 2014
Updated October 16, 2014
654 Reviews
3.8
654 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
211 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 42 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 29 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Company takes care of Employees who work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Free Hotel rooms throughout the company and good benefits. Paid Vacation after 5 years 16 days plus paid sick time.

    Cons

    365 days a year open to guests. Guests 1st. Life balance is only a priority to associates.

    Recommends
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time

    Pros

    Excellent benefits. Willing to work with you on what you need for your personal and family life

    Cons

    its a hotel, open 24/7 so plan on working holidays

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Assistant IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    It was a great company with incredible benefits.

    Cons

    I did not like the location for work in Oakbrook Terrace.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Good company overall, known but not too big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in New York, NY
    Former Employee - Associate Director in New York, NY

    I worked at Hyatt full-time (more than 5 years)

    Pros

    Opportunities for promotions within the company if willing to relocate. Not too big so you get to know most people including corporate offices to the top. Comp room nights for employees.

    Cons

    Hard to grow in your career if you can't pick up and relocate

    Recommends
    Approves of CEO
  6.  

    Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager in Orlando, FL
    Former Employee - Assistant Front Office Manager in Orlando, FL

    I worked at Hyatt full-time (more than an year)

    Pros

    This property is a GEM!! it is absolutely stunning! Trust me you will be blown away by the incredible marble floors in 90% of the main floor, the 16 station front desk with Pakistani Onyx top and the 3 restaurants and 7 bars to enjoy! Not to mention the pool! The company itself is a real pleasure to work for as well. The benefits there are really well put together. Anywhere from $65-$100 for basic to premium Health, dental and vision. Really great 401K with matching. Salaries are right at about average. I personally was an AFOM and started at $39k and after January given a 2.5% bump to a little over $42k. the real star about this property is its Senior Management! They honestly have some of the best managers i have ever had the pleasure of working with! The GM Tom, Hotel Manager Brian and Rooms Director Jose are as smart as they come! Cannot say enough about how they are truly there for there employees and are apart of the operation. I saw Tom, Brian and Jose about 3 to 4 times a day! Not to mention the other phone calls throughout each day making sire we had what we needed to succeed each day! I would do anything to come back to this company and wish that the event leading up to me being let go was just a dream. I would recommend this company and property to anyone and everyone looking for an amazing career with one of the most incredible hospitality companies in the world!

    Cons

    Hyatt acquired this property in October of 2013 and because of the large price tag it had a huge target on it for immediate success. I noticed that the company seemed to dwell too much on previous guests and not enough about incoming and current guests.
    Sales and catering also needs a little more communication with some of there clients. if we are sold out the night before and have 1000 check outs and your client is coming in to a penthouse at 9am, i am about 98% certain that your room will NOT be ready. Don't forget that, most likely, someone else's client is in there or someone who paid $1800 a night is there. Be reasonable!

    Advice to ManagementAdvice

    Focus a bit less on Medallia. Stop comparing the property to Coconut Point (which really is amazing), its a completely different kind of hotel with 1/4 of the rooms.

    Recommends
    Positive Outlook
  7.  

    Professional and friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Huntington Beach, CA
    Former Employee - Server in Huntington Beach, CA

    I worked at Hyatt part-time (less than an year)

    Pros

    I really enjoyed the friendly atmosphere of this company and the benefits of being employed through this establishment.

    Cons

    The team work and managment could have been stronger.

    Advice to ManagementAdvice

    I would probably suggest more team work.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    The management, colleagues and attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host in Raleigh, NC
    Current Employee - Gallery Host in Raleigh, NC

    I have been working at Hyatt full-time (less than an year)

    Pros

    I can only speak for my property. I'm a Gallery host at a select service Hyatt place. My GM, both AGM's, Director of sales and sales associate are amazing. Especially my GM. Not only does he have possibly the coolest personality I've met in a gm, but he knows his stuff and he cares. Every morning he checks up on all of us and knows if there's something wrong. I turned down an opportunity to become sheriff, was offered 15k and a unheard of deal to be promoted quickly. All because of my GM. Now, my leads are just as amazing. My colleagues are only great because of my attitude. There's always new employees coming in because A.) Get weeded out B.) Move to another Hyatt because there's plenty of them in my area, some offer more pay because they are franchises more convenient in distance, or to a higher position. My AGM who hires the new associates does a good job, they are usually ambitious, open minded, and genuinely care. Most are either in school getting degrees in other fields or transferring from other hotel chains trying to climb higher. Out of all my associates I'm the one who travels the most. I fly literally everywhere because I have flight benefits. I go in and out of Hawaii, Puerto Rico, Miami, New York, dang basically a lot of places because of friends I made previously before I got the job and moved to my area. My AGM ALWAYS allows me to go and accepts my requests time off. If you pull your weight, follow their easy guidelines for checking guests in and out. Getting along with your coworkers, then honestly you will have so much freedom. I may have supervisors but I'm treated like a king because I'm trusted. I can't speak for all hyatts just yet because I've only been in one property for about 6 months, but it's an amazing job. After one year you get paid time off and the amount of days grow each year, 12 comp nights for full time positions, 6 for part time. 401k and all that jazz. The discounted rate isn't the greatest but damn it's better than paying full price for unknown chains when you're traveling. Hyatts are always near highways or on great locations. I go to the gym and trader Joes every day after work, put gas in my truck at Costco. Malls, downtown, campus are all 10 mins away. I'll add some more icing on the cake, we have so many hook ups that come with the job. We have a car service guy that has his own company when we get calls from guests that need a ride we call him. He pays us $40 cash for like every 4 guests. And he'll give us free rides if ever needed when we're out with our friends clubbing. Restaurants always come in bringing food and deals for us because we help them out. Businesses treating us like royalty giving us their products because we are seen as marketers for them. All we do is front desk yet we're God's to them. There's so much perks, I can go on and on. The people I've met... Incredible. I thought I was intelligent, but hearing stories from guests and advice I've received from celebrities, CEO's, etc. Are outstanding.

    Cons

    From my understanding there's two ways to be promoted in hospitality. Transfer to other properties or to other companies and keep doing it. Don't stay at one property. My coworker "Queen Bee" as I call her has worked at my property for 6 years and has never been promoted. She loves it that way, but she knows she could have climbed so high if she moved properties. My GM, mostly all of them transfered from other Hyatt'. My director of sales and GM started from the way bottom. Sales guy was a housekeeper... A housekeeper at 16 and now is banking because of his hard work... Surely being likeable with the higher ups may help, but working hard and getting high scores and making the guests mention your name in surveys is what will make you great. I plan on transferring to different properties every year not only because I want to climb, but because I need to experience all levels.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Gallery Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gallery Host (Customer Service Representative )
    Former Employee - Gallery Host (Customer Service Representative )

    I worked at Hyatt full-time (more than an year)

    Pros

    Excellent supervisor and manager. My manager always answered my questions. Co-workers are cool and energetic. Something different everyday so your not stuck at a desk unless your a manager. Always meeting new people from other company's so the net working is huge.

    Cons

    Pay=10$ and hour. Always cover your tail when it comes to the guests because sometimes the guests like to blame you for things that are out of your control. Gallery hosts have to cook and be in the kitchen, I wasn't crazy about being stuck in the kitchen.

    Advice to ManagementAdvice

    Increase salaries.

    Recommends
    Positive Outlook
  10.  

    Would Never have Gone Somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Housekeeper in Orlando, FL
    Current Employee - Executive Housekeeper in Orlando, FL

    I have been working at Hyatt full-time (more than 10 years)

    Pros

    Training Programs and Benifits. Direct Management, not afraid to get their hand "dirty".

    Cons

    If you need to stay in a city, options for promotion may be limited as Execs. in this economy are sitting jobs, or, need to stay in they city they are in.

    Advice to ManagementAdvice

    If you have an awesome employee that would like to return let them, their experience outside of Hyatt may be just what you need to stay as diversified as you want to be.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in San Antonio, TX
    Current Employee - Banquet Server in San Antonio, TX

    I have been working at Hyatt full-time (more than 5 years)

    Pros

    Free Hotel and benefits, Learning how different departments are operating w a cross training method

    Cons

    Company Values need a tip pool environment for banquet servers

    Advice to ManagementAdvice

    Instill Company Values with Dignity and Respect and a wellness program for associates

    Neutral Outlook
    No opinion of CEO

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