Hyatt Reviews

Updated July 3, 2015
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3.8
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Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
294 Ratings

Pros
  • From the great benefits to the investment on professional growth of their associates Hyatt values their most important asset:it's employees (in 43 reviews)

  • Free Hotel rooms throughout the company and good benefits (in 31 reviews)

Cons
  • Managers are not considerate of work life balance (in 30 reviews)

  • Hospitality industry is hard long hours (in 51 reviews)

More Pros and Cons

892 Employee Reviews

Sort: Popular Rating Date
  1. Receptionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in The Woodlands, TX
    Former Employee - Receptionist in The Woodlands, TX

    I worked at Hyatt part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment is friendly. Wonderful coworkers and discounts on hotel rooms.

    Cons

    I was told I was going to be a front desk receptionist and then they had me prepare the breakfast buffet and mop all the floors.

    Advice to Management

    Please tell the truth about the position that has been applied for.


  2. Not a good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay and benefits
    Good discounts

    Cons

    poor mangement
    does not promote within unless you're already in sales

    Advice to Management

    treat your employees with the respect they deserve


  3. Laundry Washer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laundry Washer/Attendant in Antioch, CA
    Current Employee - Laundry Washer/Attendant in Antioch, CA

    I have been working at Hyatt

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    its very interesting job, you experience how to wash different kinds of linen, ironing and folding of linen

    Cons

    no they are good management

    Advice to Management

    no comments


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Its like working for a caddy female

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gallery Host in Charlotte, NC
    Current Employee - Gallery Host in Charlotte, NC

    I have been working at Hyatt part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People come in and offer you jobs

    Cons

    Always working,rarely takes breaks,never gets lunch,backstabbing,low pay,never off on weekends

    Advice to Management

    Get a whole new management team including upper


  6. Hyatt Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent
    Current Employee - Guest Service Agent

    I have been working at Hyatt part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits, okay people, paid vacation, good communication between employees

    Cons

    Horrible management, lots of overtime, long hours, low pay, no room for advancement, high turnover


  7. Needs a lot of work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate
    Former Employee - Front Desk Associate

    I worked at Hyatt full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    When available, the hotel benefits are nice. As well as PTO, sick days, etc.

    Cons

    No training program was ever demonstrated. You are on your own for learning the systems, and figuring out issues.
    Turn over was crazy!
    Sadly it all became too much to handle . When there was a problem, there was no support from management. When they say "everyone makes mistakes" they will use whatever you did against you.

    Advice to Management

    When making the schedule, don't use favoritism
    Have better solutions when any associates needs help with a guest
    Learn how to be more approachable


  8. Helpful (2)

    Do not work for hyatt rochester

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Supervisor in Rochester, NY
    Former Employee - Restaurant Supervisor in Rochester, NY

    I worked at Hyatt full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    12 free stays world wide

    Cons

    Promotion without pay raise. Terrible pay. Had to work 60+ hours to get a decent check


  9. Not a get place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Hyatt full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Eat at job cafeteria for $3.00

    Cons

    Don't drug test employees so must are high on the job and intoxicated.


  10. Sacrifice employees for new management's new staff, will do and say whatever is necessary to accomplish.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in San Antonio, TX
    Former Employee - Sales Executive in San Antonio, TX

    I worked at Hyatt

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Offers best vacation ownership with the most flexibilty

    Cons

    Leadership not in tune with current marketing and selling programs. Live in the past.

    Advice to Management

    Be more truthful with your employees who love working with Hyatt.


  11. THE HYATT IS CHEAP!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utility Worker
    Former Employee - Utility Worker

    I worked at Hyatt part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The service is at thIs hotel is about as good as you'll find anywhere else.

    Cons

    The way workers are treated inspires dissent and frequent labor strikes.

    Advice to Management

    ALL attempts to modernize are what's causing the decline in the quality of service.
    The ENTIRE management staff you should leave their positions and get out of the business EFFECTIVE IMMEDIATELY!!!



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