Hyatt Reviews

Updated March 24, 2015
800 reviews filtered by
  • Any Location
  • Any Job Title
3.8
800 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
267 Ratings

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)

Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Needs a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate
    Former Employee - Front Desk Associate

    I worked at Hyatt full-time (more than a year)

    Pros

    When available, the hotel benefits are nice. As well as PTO, sick days, etc.

    Cons

    No training program was ever demonstrated. You are on your own for learning the systems, and figuring out issues.
    Turn over was crazy!
    Sadly it all became too much to handle . When there was a problem, there was no support from management. When they say "everyone makes mistakes" they will use whatever you did against you.

    Advice to ManagementAdvice

    When making the schedule, don't use favoritism
    Have better solutions when any associates needs help with a guest
    Learn how to be more approachable

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Do not work for hyatt rochester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Rochester, NY
    Former Employee - Restaurant Supervisor in Rochester, NY

    I worked at Hyatt full-time (more than 3 years)

    Pros

    12 free stays world wide

    Cons

    Promotion without pay raise. Terrible pay. Had to work 60+ hours to get a decent check

    Doesn't Recommend
    Neutral Outlook
  3. Not a get place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Hyatt full-time (less than a year)

    Pros

    Eat at job cafeteria for $3.00

    Cons

    Don't drug test employees so must are high on the job and intoxicated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sacrifice employees for new management's new staff, will do and say whatever is necessary to accomplish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in San Antonio, TX
    Former Employee - Sales Executive in San Antonio, TX

    I worked at Hyatt

    Pros

    Offers best vacation ownership with the most flexibilty

    Cons

    Leadership not in tune with current marketing and selling programs. Live in the past.

    Advice to ManagementAdvice

    Be more truthful with your employees who love working with Hyatt.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. THE HYATT IS CHEAP!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility Worker
    Former Employee - Utility Worker

    I worked at Hyatt part-time (more than a year)

    Pros

    The service is at thIs hotel is about as good as you'll find anywhere else.

    Cons

    The way workers are treated inspires dissent and frequent labor strikes.

    Advice to ManagementAdvice

    ALL attempts to modernize are what's causing the decline in the quality of service.
    The ENTIRE management staff you should leave their positions and get out of the business EFFECTIVE IMMEDIATELY!!!

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful

    Frustrating experience as there is no sense of organization or support from ownership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time (more than a year)

    Pros

    Beautiful surroundings at the Hyatt Regency Pier 66. Nice staff.

    Cons

    There is a complete lack of organization , supplies not ordered or counted regularly, no staff training protocol, no clear direction or rules for anything.

    Advice to ManagementAdvice

    Consider another line of work or get some training in how to run a business, this is a mess. Over 20 employees walking out in a year is not saying good things about your business.

    Doesn't Recommend
    Negative Outlook
  8. Let down and disappointed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Server in Denver, CO
    Former Employee - Restaurant Server in Denver, CO

    I worked at Hyatt full-time (more than a year)

    Pros

    Hotel room benefits, thats it!

    Cons

    Dishonest Management, lack of communication, overall lack of appreciation for a hard working employee.

    Advice to ManagementAdvice

    be honest, proper communication with your hard working employees, have an open mind, be more professional,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Company was a complete hindrance to my career, let alone a joke of a professional organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation Services in Chicago, IL
    Former Employee - Operation Services in Chicago, IL

    I worked at Hyatt full-time (more than 5 years)

    Pros

    While there was a thing or two I liked, the Cons outweigh them to the point that they aren't even worth mentioning. So nothing worth writing in this section

    Cons

    -Management is completely full of it. They conduct all these surveys and act like they are actively addressing employee morale. They try to not have that "corporate" reputation and they are failing miserably. Management acted like they gave a concern about you and your career, but I don't even know if my direct manager knew what I was doing on any given day. I felt I was more qualified to do the job. Also, the people I directly worked for didn't even conduct my performance reviews. It was conducted by upper management, who saw < 10% of my work.
    -The company is highly disorganized. I proposed to go paperless and that was shot down. The database software they run doesn't even work half the time. My manager didn't even know how to use it, and he would consistently ask me about it. Kind of pathetic that management of a multinational corporation can't even generate a simple report.
    -Absolutely no room for growth. You will hear them preach to the choir about opportunity this, opportunity that, but the fact of the matter is you are stuck in the same role and there is nothing that can be done about it. They do not create positions, change roles around, or create chances for employees to get experience in other areas. More of a boring, redundant job than a career
    -Communication is a serious problem. The hotels and corporate office are completely dysfunctional, meaning neither party knows what the other needs to get his/her job done successfully.

    Advice to ManagementAdvice

    Get a clue. Employees are quitting left and right

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful

    Outdated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Convention Services Manager
    Current Employee - Convention Services Manager

    I have been working at Hyatt full-time (more than a year)

    Pros

    The staff at these hotels (outside of management) are amazing.

    Cons

    Management is not truly monitored and the turnover rate is astronomical for a reason.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. Company gone public and lost its values

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    You can find a Hyatt everywhere

    Cons

    Mistreatment, long work hours , no transfers or promotions unless you are a good looking girl

    Advice to ManagementAdvice

    Try other companies

Work at Hyatt? Share Your Experiences

Hyatt

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.