Hyatt Reviews

Updated July 25, 2015
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3.8
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Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
301 Ratings

Pros
  • From the great benefits to the investment on professional growth of their associates Hyatt values their most important asset:it's employees (in 43 reviews)

  • Free Hotel rooms throughout the company and good benefits (in 31 reviews)

Cons
  • Managers are not considerate of work life balance (in 30 reviews)

  • Hospitality industry is hard long hours (in 51 reviews)

More Pros and Cons

925 Employee Reviews

Sort: Popular Rating Date
  1. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great place to work, awesome partners. understand supply chain and how to run finance. slick systems and prompt payments of invoices

    Cons

    lack of ideas, poor marketing, no product direction. The toys were really good 4 years ago, but lacking in new ideas today.

    Advice to Management

    keep trying new thigns, and dont give up.


  2. Decent place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Dallas, TX
    Current Employee - Front Desk Agent in Dallas, TX

    I have been working at Hyatt full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is willing to work with your schedule, upbeat work environment. Young group of coworkers, fun to work with.

    Cons

    Working front desk job you also required to cook in the back kitchen sometimes, do dishes, drive shuttle. along with other normal front desk duties.

    Advice to Management

    rise salaries since employees are doing so much multitasking


  3. Excellent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Love to contact the people and helping them to have the better service plus Hyatt hotel is international Hotel if I work their that mean I ll have my especial hotel in the whole world.

    Cons

    My challenge to be higher position in Hyatt hotel and have the highest experience in the customer service and hospitality.

    Advice to Management

    Nothing


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Maintenance Tech.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Tech in Schaumburg, IL
    Current Employee - Maintenance Tech in Schaumburg, IL

    I have been working at Hyatt full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-worker ar very nice to work with.

    Cons

    Very limited in supplies, no paid holidays unless you work it. Shop is in a closet. Limited tools to work with.

    Advice to Management

    You should treat all employees equally and get rid of favoritism. We're all here to do the same job.


  6. IT Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Director in Chicago, IL
    Former Employee - IT Director in Chicago, IL

    I worked at Hyatt

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great leadership and technology. Poor strategy.

    Cons

    Poor salary and incentives. Not at or close to market.


  7. Amazing experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Tremendous opportunities to grow. The perks and benefits are fantastic

    Cons

    Growth in terms of salary is not satisfactory


  8. Helpful (1)

    Good Company, Poor work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Sales Manager in Lahaina, HI
    Current Employee - Event Sales Manager in Lahaina, HI

    I have been working at Hyatt full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits, opportunities for advancement and perks

    Cons

    Poor work/life balance for salaried management


  9. Large Company with Like Minded Focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Hyatt

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly work environment with a genuine focus on promoting their "Hyatt Family" mantra. Lots of events and benefits focused on line-level employee engagement.

    Cons

    The opposite is true of managers and salaried employees. My specific property was in a union environment so the company was at the mercy of the Union. Lots of time, and ultimately money, was wasted in the day to day dealings with the Union.

    Advice to Management

    Your managers are your bloodline, treat them with the respect and dignity they deserve. The union environment is extremely harsh on new/ young managers.


  10. Overall Satisfied! No other Hotel Brand for me!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to progress, ability to transfer between properties/locations, cross-training for career advancement, strong benefits package for Hotel industry, a "small" company (compared to others in Hotel industry), innovative and creative community

    Cons

    Less options for job transfers than larger chains.


  11. Front Desk Clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Clerk in Tampa, FL
    Former Employee - Front Desk Clerk in Tampa, FL

    I worked at Hyatt full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun place to work, the company hires great people to work with. Free lunch at some properties. Fairly flexible with requested vacation days.

    Cons

    Can work very long hours including overnights, weekends, and holidays. Low pay.



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