Hyatt Reviews

Updated March 30, 2015
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3.8
806 Reviews
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
269 Ratings

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)

Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Awesome!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Atlanta, GA
    Current Employee - Management in Atlanta, GA

    I have been working at Hyatt

    Pros

    Love the experience with guest and employee relations.

    Cons

    Not enough hours in a day.

    Recommends
    Positive Outlook
  2. Hyatt is a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Agent in Garden Grove, CA
    Current Employee - Front Office Agent in Garden Grove, CA

    I have been working at Hyatt full-time (more than a year)

    Pros

    Great coworkers who work well as a team. Many perks and incentives to do well. Managment is great and really wants to help you grow with the company.

    Cons

    Job can be tiring. You are standing for 8 hours while constantly people pleasing. There can be some really needy and rude guests that ruin your day.

    Advice to ManagementAdvice

    Keep doing what your doing. It is great to have recognition when employees go above and beyond their normal duties.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Hyatt Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent
    Current Employee - Guest Service Agent

    I have been working at Hyatt part-time

    Pros

    Good benefits, okay people, paid vacation, good communication between employees

    Cons

    Horrible management, lots of overtime, long hours, low pay, no room for advancement, high turnover

    Doesn't Recommend
    Negative Outlook
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  5. grand hyatt doha, is an amazzing company to learn and grow has multicultural working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time (less than a year)

    Pros

    multicultural environment so more learning everyday
    trainings
    caring staff.

    Cons

    salary is not satisfactory if market od doha is kept in mind

    Recommends
    Positive Outlook
  6. Hyatt Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Loved working for this company. Fun and professional environment. Moved to a city without a Hyatt.

    Cons

    Long hours and often work holidays--but still loved it

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great, but there's always room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook II in Denver, CO
    Current Employee - Cook II in Denver, CO

    I have been working at Hyatt full-time (less than a year)

    Pros

    Great benefits, awesome pay, attentive management, and family environment. The Hyatt is part of many things to help Denver.

    Cons

    Don't care for nights to much, being a single father inhibits the ability to spend time with my kids.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  8. Amazing long term part time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in Minneapolis, MN
    Current Employee - PBX Operator in Minneapolis, MN

    I have been working at Hyatt part-time (more than 10 years)

    Pros

    Love Hyatt's family atmosphere. They do tend to hire from within and there are lots of opportunities for advancement. Hyatt is also a firm believer in cross-training so it's a great environment if you are looking to change your career focus from rooms management to sales to food and beverage.

    Cons

    Definite line between hourly and salaried employees. One needs to have a certain personality in order to handle some of the extreme personalities of guests expecting to be wowed by a 4-star hotel.

    Advice to ManagementAdvice

    Make sure your hourly employees feel as "at home" as your salaried employees. Spread the bonus opportunities to hourly employees outside of the front desk.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Great hotels, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt (more than 10 years)

    Pros

    Cutting edge product, always updating, reinventing the product

    Cons

    Upper management has been stale for last 8-10 years

    Recommends
    Neutral Outlook
  10. Guest relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Guest Relations in Singapore (Singapore)
    Former Intern - Guest Relations in Singapore (Singapore)

    I worked at Hyatt as an intern (more than a year)

    Pros

    Great place to work. Employees are treated very well

    Cons

    Low salaries, heavy work loads

    Recommends
    Positive Outlook
  11. Great company to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales and Marketing
    Former Employee - Director of Sales and Marketing

    I worked at Hyatt full-time (more than 8 years)

    Pros

    Although Hyatt became a public company about 5 years ago, there is still a culture similar to family run businesses but with all the pro's of a big company. A lot of structure, a lot of guidance which is important especially in the beginning of one's career.
    The company offers great benefits p.e. matching 401K, etc...
    Hyatt is clearly a people driven company and although there are a lot of changes on higher levels, they truly seem to believe in being successful through satisfying employees. There is a lot of focus high quality training.

    Cons

    The cons of being such a large public company is that there are SOP's for everything and although they encourage creativiy and out of the box thinking, in reality there is not a lot of space for that.
    From a compensation perspective Hyatt is not the leader in the industry and bonuses do not always get paid.

    Advice to ManagementAdvice

    Be a little more competitive in compensation.

    Recommends
    Positive Outlook
    Approves of CEO

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