Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated December 17, 2014
Updated December 17, 2014
702 Reviews
3.8
702 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
230 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Manager
    Current Employee - Food and Beverage Manager

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    Free nights, health and retirement benefits, company values

    Cons

    Upper management, work-life balance = none

    Advice to ManagementAdvice

    Hyatt has great values, but you need to live them better

    Recommends
    Approves of CEO
  2.  

    What was excellence

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    ​Quality was the breath that caused the workers to do it all again the next day. the team strived for the same thing: gust satisfaction.

    Cons

    Was a great hotelier but has decended in quality of late. Arrogance in lower management spawned many of the best workers to quit.

  3. 6 people found this helpful  

    Great Job if You Don't Mind Working Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Manager
    Former Employee - Catering Manager

    I worked at Hyatt full-time (more than an year)

    Pros

    Great benefits, great experience, lots of opportunity for promotions both within certain hotels or to move to various hotels across the world, great opportunities to work with an eclectic mix of people and backgrounds, they make a genuine effort to hire good people, Leadership for the most part was really nice and very open to helping those around them grow, they company believes in lots of little extra things like random gift handouts, parties all the time, etc. You can build up a lot of vacation and comp time (but who knows if you will be able to use it when you want).

    Cons

    turnover all the time making it impossible to ever stay on top of things, the hours are insane. Don't EVER calculate what you are making hourly if you are a salaried employee. You will hate your life. It is actually much more beneficial to be an hourly employee than salaried because your time is worth more that way. Also, on the Catering side of things, you sell and service instead of one or the other. I have never worked for the competition that splits it up, but I know doing both is exhausting.

    Advice to ManagementAdvice

    Hire more people. They are losing good employees because they are overworked and have too much on their plate. I would have stayed if I thought there was a shot at work-life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Supervisor in Austin, TX
    Former Employee - Housekeeping Supervisor in Austin, TX

    I worked at Hyatt full-time (more than 3 years)

    Pros

    Unlimited amount of overtime was great considering low wages.

    Cons

    Work life balance was non existent.

    Advice to ManagementAdvice

    Listen to your employees suggestions, comments, and complaints.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Horrible place to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    1. Discounted rooms.
    2. Eh that's really it. Its down town Phoenix, so when things happen your in the mix which is pretty nice sometimes.

    Cons

    There is no "open door" policy, like other companies have.
    You cannot question your managers or have a civil conversation with them or human resources.
    Safety is lacked on, health and physically. Its disgusting.
    As a supervisor, the management team would hound us and practically make us bribe or sweet talk employees to rate the company excellent so they can win an award for company satisfaction. This company is not worth your stress, go look somewhere else.

    Advice to ManagementAdvice

    Create the open door policy.
    Stop judging everyone.
    Take the time to listen to your employees.

    Doesn't Recommend
    Negative Outlook
  7.  

    fast pace job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    When busy it pays well

    Cons

    SEASONAL job so you do not work all the time

    Recommends
    Negative Outlook
  8. 2 people found this helpful  

    Good company, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Austin, TX
    Former Employee - Sales Manager in Austin, TX

    I worked at Hyatt full-time (more than 5 years)

    Pros

    Great properties and good vacation opportunities.

    Cons

    Poor leadership and bad management style

    Advice to ManagementAdvice

    Invest in your employees if you truly want them to succeed.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time (more than an year)

    Pros

    experience
    lots of down time
    hotel discounts
    office culture
    meeting new people
    laid back vibe--you're able to have half an hour to an hour conversations with guests or each other about personal/general topics
    management is able and sometimes willing to help with the front desk with behind the scene duties (i.e. any kitchen duties, check ins, drives, some clean up)
    hours can increase with call ins
    no repercussions for coming in 10-30 mins late (for mgt & front of office staff)
    voluntary or mandatory meetings for all staff do not affect your work dedication (time conflicts excuse you)

    Cons

    franchises do not offer free nights
    no opportunities for advancement unless a coworker leaves the spot
    long work duties that don't get completed so it filters down to next shift (excuses made to explain incomplete work)
    work hostility; half of the management expected you to be friends during work hours
    too many worker complaints from some coworkers during work hours
    poor management (i.e. ask for a work manual and they forget all about getting it for you)
    budget management is poor, work parties cost hundreds of dollars while bonuses come out as way less
    if you miss a work meeting, management does not do a good job of filling in what you missed; or at all
    work is not evenly divided due to coworkers' personal preferences to not do some duties

    Advice to ManagementAdvice

    try to be accessible to staff when you're supposed to be on call at all times instead of relaying it to other managers when the issue is specifically addressed to you

    create a better work-life balance (not all coworkers need to know or be informed to ask other coworkers personal information)

    do not depend on texts to relay information that require more communication

    be a better example in the work environment by being punctual, informed, and professional

    do not abuse you power

    if you notice an imbalance in work, please address the issue before the staff creates a poor work environment

    do not enforce extra cleaning projects only on dates before Hyatt representatives arrive; the duties should always be a duty attended to on a periodic basis instead of a need to get to basis when someone important is coming (there is lots of down time everyday)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Front Desk-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Denver, CO
    Former Employee - Front Desk in Denver, CO

    I worked at Hyatt full-time (less than an year)

    Pros

    The benefits- health insurance and deals with local companies, is great! The coworkers are great and the managers. They also offer a lot of opportunities for standing out among your peers and rewards for hard work.

    Cons

    The cons are pay and hours. The hospitality industry naturally has odd hours and you need to keep this in mind when starting most positions there, be prepared to work weekends and holidays! I also don't think the growth for pay is very limited.

    Advice to ManagementAdvice

    I always believe financial incentives are always appreciated :)

    Recommends
    Positive Outlook
  11.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Intern in Seattle, WA
    Former Employee - Food and Beverage Intern in Seattle, WA

    I worked at Hyatt as an intern (less than an year)

    Pros

    Lots of benefits, opportunity for growth

    Cons

    Long hours, too much turnover

    Advice to ManagementAdvice

    Too much turnover

    Recommends
    Positive Outlook
    Approves of CEO

Work at Hyatt? Share Your Experiences

Hyatt

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.