Hyatt

www.hyatt.com

Hyatt Reviews

Updated January 25, 2015
Updated January 25, 2015
736 Reviews
3.8
736 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
244 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Best Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    The people. What makes Hyatt one of the best places to work is definitely our colleagues. Delivering true hospitality to our guests and colleagues is a common goal through-out the company.

    Cons

    The culture over the past 5 years has been changing. Not that this change is good or bad, it is just different.

    Advice to ManagementAdvice

    Make decisions for long term growth while continuing to improve short term initiatives.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Hyatt

    Pros

    *they care about their employees
    *fun atmosphere to be in
    *the company in general gives great customer service
    *they promote from within 90% of the time

    Cons

    *Quotas are nearly impossible to reach
    *Corporate culture = not fun

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great benefits and opportunities, a little lower on the pay scale though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Coordinator in Austin, TX
    Current Employee - Event Coordinator in Austin, TX

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    "Family" Atmosphere at Work
    Comp Rooms at Hyatt owned Hotels
    Great Health Insurance
    Plenty of opportunity within company

    Cons

    Pay could be higher. From what I'm told, the pay is lower at Hyatt to make up for the Benefits... I guess this is good, but honestly I'd like more money!

    Advice to ManagementAdvice

    Better Pay

    Recommends
    Neutral Outlook
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  5.  

    Gallery Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbia, SC
    Former Employee - Anonymous Employee in Columbia, SC

    I worked at Hyatt

    Pros

    offers benefits to FOH employees

    Cons

    Very stressful for low pay

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Hyatt

    Pros

    Great team of co-workers. Worldwide company with lots of opportunity to transfer to different locations. Wonderful perks like free hotel nights and discount on food/beverage at hotels.

    Cons

    Not many opportunities to advance your career unless your willing to transfer to different locations. Large separation between managers and hotel staff. Not team environment.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistance General Manager
    Former Employee - Assistance General Manager

    I worked at Hyatt

    Pros

    Excellent place to work. Discounts were okay but there are not many Hyatts to stay at.

    Cons

    The computer system needed improvement, but they have since improved this.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was a disappointment working somewhere that has constant changes in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Greenville, SC
    Former Employee - Restaurant Supervisor in Greenville, SC

    I worked at Hyatt

    Pros

    They did offer medical benefits which are not always an option. It is a high volume hotel if you are looking to gain experience.

    Cons

    Training was non existent for management level employees. They were without a GM and Director of Operations for such a long time that as a lower level management you had no one to learn from or ask questions. thankfully I had experience and could manage situations without guidance.

    Advice to ManagementAdvice

    Have better communication between compartments. Have higher compensation to encourage less turnover and a more positive consistency in Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Maintenance mechanic

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Meet new people almost everyday

    Cons

    Salary is low
    Benefits are average

  10.  

    Hyatt Place General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Memphis, TN
    Former Employee - General Manager in Memphis, TN

    I worked at Hyatt full-time (more than 5 years)

    Pros

    The Hyatt Place Brand is a quality brand

    Cons

    The long term strategy for Hyatt Place is to not manage properties and have 100% franchise. Not many people were promoted from the field to corporate positions - I only remember two people being promoted - one of which was fired during a leadership transition. Current person in charge of Hyatt Limited service came from a small company - this was his first role in a large company - he seemed to not have as much input as previous leadership.

    Advice to ManagementAdvice

    When I was there, much of the senior management had zero limited service experience.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Benefits of working for this hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    after one year of service you are granted comp nights world wide. makes traveling a lot cheaper

    Cons

    only allowed to stay at each hotel/resort 3 night free per year, if you stay more you can pay an associate rate that isnt all that great but it is something
     only allowed 12 comp nights per year

    Advice to ManagementAdvice

    should be unlimited comp nights, if you are working full time anyways you only have your limited vacation time. I easily use my 12 every year

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