IATA
2.1 of 5 59 reviews
www.iata.org Montreal, Canada

IATA Reviews

Updated Jun 18, 2014
IATA – Switzerland – “Antiproductive open space offices”

All Employees Current Employees Only

2.1 59 reviews

                             

70% Approve of the CEO

IATA Director General & CEO Tony Tyler

Tony Tyler

(20 ratings)

24% of employees recommend this company to a friend
59 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Better than average pay, good benefits such as health insurance, holidays"
    in 7 reviews
  • "Reasonably good salary, but nothing special"
    in 7 reviews
Cons:
  • "In the pre-Tyler years senior management adopted a bullying style and set impossible targets"
    in 15 reviews
  • "Management by fear and blame culture"
    in 4 reviews
  • Show more review highlights

Reviews

    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    5 people found this helpful  

    The Worst Ever !!!!

    Director (Former Employee)

    ProsIATA carries a great brand name, and is representing 95% of the carriers worldwide.
    IATA is present in 130 locations worldwide.

    ConsIt is an egocentric company, driven by incompetent lunatics, only thinking about themselves and their little empire.
    In addition, the management is control-freak and most of the staffs is working under threat.

    If you keep quiet and do not try to think outside of the box and suck up your boss - you should be doing well.

    With IATA it is not important to win - just do not make waves.

    Advice to Senior ManagementTony Tyler is taking over from Giovanni Bisignani. It is a good move as finally IATA is not getting a CEO coming from a bankrupt airline.
    Tony get rid off the old guard in Montreal and Geneva, and identify competent managers with real leadership and team spirit.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    4 people found this helpful  

    Sanity is badly needed

    Manager (Current Employee)
    Montreal, QC (Canada)

    ProsIATA has a fantastic reputation to people outside the company, they see a solid reputation of good standing with a long history. Putting this on your cv goes a long way, it's like having worked for Apple, Google or Microsoft in the IT industry. The benefits are good and when you enter the company the salary is very decent.

    ConsThe earlier postings describe it all, but I would sum it all up in a lack of two things; vision and humanity.

    Let's take vision, ask any manager in the organization where they see their department/product or whatsoever being in five years and they will have no clue what to say. This years budget, quick fixes and quick gains are all that counts. The result is that no decision is ever thought through, long-term investments are never made (not because of current economical times, but the last 10 years I'm talking about) and most things then have to be done manually, after all why automate if you can force people to do overtime and fire them if they don't. All this was exemplified perfectly when the new boss at one of the departments said openly he was not interested in long-term issues, simply quick wins to look good and too bad about the consequences.

    Humanity, almost every year there is a culling of staff in a preposterous manner. No explanation is given, just get out quickly. This is exactly why management wants expats as they have few rights and they are not interested at all in the consequences to anyone who is fired nor the additional workload to those left behind. One-liner management "do more with less" is the only response given if anyone dares ask just how the same amount of work is to be done sometimes 60% less staff.

    Virtually no training at all and certainly no salary raise unless you are an A-player (this is a copy of the old GE-model, GE incidentally stopped working with this system as it proved not to work). The A-player status is at times seen as an urban myth, and when it does happen it has little if anything to do with competency, but more rewarded absolute loyalty to dictatorial management.

    Advice to Senior ManagementListen to your staff as you have good people with good ideas. Just one thing, keep the HR department far away when you talk to your employees as nobody will open their mouths when HR is nearby. The HR department should be there to assist, mediate and develop the employees but instead act only as the local execution squad.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Excellent

    Intern (Former Employee)
    Montreal, QC (Canada)

    Pros- Work with a high-caliber group of international professionals
    - Learn about aviation industry and improve your technical skills
    - International experience looks great on resume
    - Make life long friends
    - Generous vacation benefits even for interns

    People like to complain about this company but this was probably the best company I have worked for and I have worked at other big companies in the world. You get to meet and work with some of the best individuals in the world who are international and come from top organizations. IATA people make amazing friends and its alumni have great opportunities after working here. Job security is not great but even in other companies there is no such thing as 100% job security.

    Cons- Not many opportunities for growth
    - HR or senior management does not care
    - Many scandals and vicious people exist within the organization
    - People routinely leave and/or get fired
    - A clock-in/clock-out system for all employees!
    - 40-50hrs is norm a week so be prepared to work hard

    Advice to Senior ManagementListen to your employees and reward employees for loyalty. Don't instill fear in them like insisting people wear ties when the DG visits.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    3 people found this helpful  

    Sad to see what IATA has become over the last years: a dictatorship without hope for anyone to be treated fairly

    Anonymous Employee (Former Employee)

    Pros-International work experience

    -Good vacation (5 weeks) and good benefits

    Cons- Too powerful HR department. HR (or HC, "Human Capital" as they call it) rules IATA.

    - Promotions do not take place based on competence but rather based on absolute obedience of those that are promoted. Good people tend to leave when they suddenly need to report to a superior who doesn't have a clue but exercises authority without the necessary work experience.

    - A, B, C rating system of employees where only 20% of employees can get rewarded. Good and solid employees who never make it to B+ or A never get a salary raise and no adjustment for cost of living. Many employees have not had a cost of living adjustment over the last 5 to 10 years. Rewards of B+ employees seems arbitrary - some do and some don't get a raise.

    - Expatriates do not pay income tax and have a considerably higher paycheck than their peers from Canada (creates inequality and jealousy amongst staff).

    - Yearly lay-offs of competent staff for reasons that are unknown to victims and colleagues. Lay-offs are not linked to performance nor to scores in performance appraisals.

    - Expats are hired and fired again without respect for the consequences (many have family / children and go back to nothing when they need to leave IATA and Canada shortly after they were hired).

    - A non-negligible number of female employees has seen their positions cut during maternity leave.

    - Considerable work overload of employees due to regular firings without handover or previous planning. Employees are blamed when they cannot reach the objectives of their own position plus the job of one or several ex-colleagues that were all imposed to them in addition to their own workload. Creates anxiety and panic. Lack of control at all levels because hardly anyone can master the workload of the several job positions that they are responsible for.

    - It is obvious that the regular lay-offs and re-training of new staff just to lay off others or the new people right away necessarily costs more than simply coaching existing qualified employees. Why are so many competent people let go at high cost to IATA and the airlines?

    - Individuals that get laid off tend to get high level jobs with good salary and benefits afterwards. It is a shame that they need to be let go from IATA to be professionally recognized elsewhere.

    - IATA seems to favor young MBAs without experience over employees with airline and/or professional experience. This creates an overly commercial work environment where short-term profits become more important than long-term sustainability. Professional experience is valued less than commercial education. Young, confident, know-it-all? Welcome to IATA! Professional with industry experience and good work attitude? Forget it, you'll get frustrated or laid off.

    - Bad work atmosphere. People are unhappy and many employees want to leave, in spite of high salaries.

    - Check-in/ check-out system where employees of all salary bands and responsibility levels need to arrive and leave each day at the same time, although many employees work daily with suppliers/ clients/ partners in other time zones, where flexible work hours would help both employer and employee.

    - IATA tends to make their employees' life difficult: overly heavy approval procedures for contracts and POs, projects, new products, even vacation! They pretend to be hiring dynamic people that like to overcome obstacles and implement change, but make exactly these people's lives miserable by constantly putting unnecessary obstacles in their way.

    Advice to Senior ManagementManagement is not at the right place. Current management would be good in politics of autocratic countries, the army or any structure where power and absolute authority are an asset. This is certainly not the case for a business management position. Most of the competent management have been laid off due to "non-obedience" or impossibility to reach exorbitant targets year over year.

    IATA looks forward to new leadership.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    IATA graduate internship

    Intern (Current Employee)
    Geneva (Switzerland)

    Pros- Good salary, higher than many other companies for a graduate internship
    - International company with lot of multicultural teams
    - Not bad flexibility when working

    Cons- There is not a lot of chances to grow up or be hired after the internship
    - Relations between the employees are sometimes "cold"

    Advice to Senior Management- They should be more "leaders" . It would not be bad actually a change on the seniors management team

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    The revolving IATA door

    Anonymous Employee (Former Employee)
    Montreal, QC (Canada)

    Prosfrom the outside, it is a very prestigious organization. You can count on a future position (in another company) once you have IATA on your CV just don't plan on moving up within IATA. You will feel like you can do anything once you survive a few years of IATA.

    Consfearing fear itself and just waiting for someone from the HR department to show up at your door. constant stress and lack of leadership. The constant evaluation of your worth based strictly on financial targets.

    Advice to Senior Managementwhy bother.....they don't listen or care. I am not sure what the master plan is: they don't bother to communicate it. IATA's concern years ago was its relavancy in the industry. They are quickly becoming irrelevant to many airlines because the people they have built relationships with are no longer there and the members are getting fed up with all the employee turn around and lack of succession planning. Here today, gone tomorrow.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    4 people found this helpful  

    IATA is like a political dictatorship or cult: outside appearances are not true representations of what it's really like

    Manager (Current Employee)
    Montreal, QC (Canada)

    ProsThe nature of the organisation enables you to communicate with offices and colleagues around the world, and the staff come from every corner of the globe. The IATA brand used to be very strong and prestigious worldwide, but it's losing strength and word is getting out about how difficult things are inside the organisation. You learn a lot about your personal strength and tolerance for things you don't agree with -- in other words, IATA is a tough place to work and if you've survived IATA, you can probably survive any other employer. The pay is OK and time off is OK (5 weeks). People you meet at IATA will be your friends for many years to come, and once you leave IATA, there is an active group of former employees called the Alumni Club that gets together regularly for social events and your friendships last for decades.

    Cons1/Turnover is significant -- estimated at 80%+ in the past 5 years in Montreal, where there are only about 300 full-time staff.
    2/Staff are routinely terminated without warning and without cause and offered generous buyout packages in exchange for their rights to pursue legal action for their terminations.
    3/Company "values" appear on slick posters within the building, but yet they're contradicted every day by senior management in their actions and routine staff terminations, lowering staff morale.
    4/Because of the high turnover, there is a significant knowledge gap. Staff leave, and their replacements either don't have the right skill set and/or airline experience/knowledge, forcing other team members to pick up the slack. This costs the company expertise, time and money, and gives existing employees a never-ending headache as if they're in a revolving door that won't stop.
    5/The reputation for IATA within Montreal has unfortunately worked against people in their lives after IATA. Certain employers will not invite ex-IATA staff for interviews because of the poor local reputation of IATA. We employees are viewed as "spoiled milk" and considered "tainted goods" -- but we, the hardworking employees, truly don't deserve to be branded as such.

    Advice to Senior Management1/Realise that some day you may be working for us and we shouldn't be treated as a number or as an easily replaceable resource. Actually, given the issues with turnover and knowledge gaps, we really aren't easily replaceable... so for the good of the airline industry, stop terminating good employees who are knowledgable and productive.

    2/Sooner or later the Provincial and/or Federal Government will take notice of the turnover and employee complaints -- and some employees won't sign away their rights for legal action when you terminate them without cause. Beware of that day because we've been voicing our concerns and dissatisfaction which has sadly fallen upon deaf ears within IATA.

    3/Your employees may actually have more industry experience than you do. Value them and what they bring to the table. IATA is a non-profit organisation that serves its members (airlines) - it is not a Wall-Street for-profit company with shareholders to please... do what's best for your members, and only that.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    4 people found this helpful  

    Bad Work Environment

    Business Analyst (Former Employee)
    Montreal, QC (Canada)

    ProsInternational Exposure
    Lots of great talent

    ConsTo much good talent without being able to take any decisions.
    The DG "CEO" needs to review and approve every decision including all hires in the company must be approved by him

    Advice to Senior ManagementGet rid of your HR VP

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Wait to work at IATA

    Wait to Work At IATA (Former Employee)
    Montreal, QC (Canada)

    ProsSalaries at IATA are very good compared to other employers. All new employees receive 5 weeks of paid vacation. Also, the company is closed for all the holidays. Even get a few extra days off during X-mas and New Years. The people at IATA are also great too.

    ConsRare room for advancement. IATA always tends to promote from the outside. Most senior employees have been there for many many years, without having moved up. No job security. Never seen anything like that this terrible before. IATA tends to dismiss positions on a monthly basis. Re-org done every year with the new Director General. Very corporate. Ask for as much money as you can when you get in because once your in, don't expect a raise. Even if you are promoted!

    Advice to Senior ManagementBecome human. Realize that you're dealing with people. Try not to instill fear with your employees. How many re-orgs do you plan on having?

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    Just waiting for my package

    Anonymous Employee (Former Employee)
    Montreal, QC (Canada)

    ProsThe benefits at the time I started working at IATA were the best in the Industry. (Key word "were")
    Great place to work for the first 3 years of my 9 year career there.

    ConsNo place to turn to if employees have a problem with management.
    No confidentiality between HR and Employee.
    Management has been brainwashed.
    New Employees are also brainwashed through "trainings"
    Cost of Living? What's that?
    Very rare that employees from within are promoted.
    No motivation from management.
    Very negative work environment.
    Popular phrase employees say " I hope I get my package soon."

    Advice to Senior ManagementGet NEW management and FAST!

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for IATA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at IATA reviews and ratings — including employee satisfaction and approval rating for IATA CEO Tony Tyler. All 59 reviews posted anonymously by IATA employees.