IATA Reviews

Updated October 13, 2014
Updated October 13, 2014
64 Reviews
2.8
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IATA Director General & CEO Tony Tyler
Tony Tyler
25 Ratings

Review Highlights

Pros
  • Good salary and good people to work with (except HR) (in 8 reviews)

  • Better than average pay, good benefits such as health insurance, holidays (in 7 reviews)


Cons
  • In the pre-Tyler years senior management adopted a bullying style and set impossible targets (in 16 reviews)

  • Management by fear and blame culture (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Industry, Amazing place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at IATA full-time (more than an year)

    Pros

    Great benefits, equal opportunities to grow and several options.

    Cons

    Lack of organization and Inexperienced management.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst Remittance and Settlement in Miami, FL
    Current Employee - Analyst Remittance and Settlement in Miami, FL

    I have been working at IATA full-time (more than an year)

    Pros

    Good experience and good friends

    Cons

    A lot of Burocracy here

    Advice to ManagementAdvice

    More Empathy to employees here

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It's a good stepping stone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst Remittance and Settlement in Miami, FL
    Current Employee - Analyst Remittance and Settlement in Miami, FL

    I have been working at IATA full-time (more than an year)

    Pros

    The start up salaries are pretty good + the benefits such as vacation, sick days and insurance are great!

    Cons

    Not a lot of oportunity to grow within the company + its hard to get a raise

    Advice to ManagementAdvice

    IATA should have a tuiton reimbursment policy

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    IATA: Good on paper: terrible in practice. An overhaul is long overdue!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at IATA

    Pros

    Good benefits (healthcare, vacation/time off) and networking opportunity. The people are dedicated even though they often feel resentment toward the company and its "ways."

    Cons

    Inconsistent promotion standards. Hypocrytical when applying mission/vision statements. They expect 100% dedication without reciprocation. Salaries are below average when compared to similar positions in other companies. No true leadership vision and no planning.

    Advice to ManagementAdvice

    Set an attainable vision for the company and develop a plan to achieve it. Treat employees fairly. A title does not guarantee competency. Don't be so scared to get rid of the incompetent people in the company. Shifting them to other positions does not cure the problem.

    Doesn't Recommend
  6.  

    IATA REview

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IATA as an intern (less than an year)

    Pros

    Office culture, benefits, compensation. Challenging and a place to develop basic aviation knowledge. Outgoing environment w/great management support. Benefits and compensation in comparison to other firms.

    Cons

    Understaffed requiring work over load. Organization structure diff from other big operating firms. Requires more mentorship opportunities with new interns - they could be valuable resources and candidates for full-time employment

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Talent lost in all departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madrid (Spain)
    Current Employee - Anonymous Employee in Madrid (Spain)

    I have been working at IATA full-time (more than 5 years)

    Pros

    Salary is pretty decent and that's all good I can say.

    Cons

    Because of havin a decent salary, people just adapt to an organization where noone works. Is all about politics and spending all the money from the airlines

    Advice to ManagementAdvice

    More than that, advice to airlines, get rid off IATA...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    4 years, 2 office locations, and 1 amazing experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst in Montreal, QC (Canada)
    Former Employee - Operations Analyst in Montreal, QC (Canada)

    I worked at IATA full-time (more than 3 years)

    Pros

    -Amazing colleagues in all of the global IATA offices
    -Ease of transferring from one office to another
    -Considerable knowledge to be gained in all aspects of the aviation industry
    -Great work -life balance
    -IATA training courses provided to employees at a significant discount

    Cons

    Previously, many complaints regarding employment at IATA were due to a very bureaucratic style of management that was largely due to the management in place. Since assignment of the new Director General things have taken a turn for the better. The new style of management empowers employees and is not only transparent to employees but also to its main stakeholders.

    Advice to ManagementAdvice

    Continue the path that Tony Tyler has set in place

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Solid experience, great name of your CV, lots of experienced people to guide you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Singapore (Singapore)
    Current Employee - Intern in Singapore (Singapore)

    I have been working at IATA as an intern (less than an year)

    Pros

    - lots of senior staff with a broad experience
    - very good salary for an intern
    - good brand for your CV

    Cons

    - very fixed employment structure, tough to move between departments
    - lower level staff have less room for development
    - Lack of incentives for staff to perform, IATA is a non-profit organizations that gets easy money. There is therefore little incentive to create greater efficiency within the company.

    Advice to ManagementAdvice

    Create a structure that is less 'top heavy', introduce commercial incentives to create a more effective operational structure.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    change is the constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)

    I worked at IATA full-time (more than an year)

    Pros

    international company with multi-cultural staff. Great colleagues and professionals. People are passionate for the industry. An interesting experience in a different non-profit organization where sales and marketing drive the business

    Cons

    Management by fear. Weird atmosphere. People were treated poorly. Only a chosen few could beneficiate to some training or any other treatment, such as bonus or awards.

    Advice to ManagementAdvice

    respect your people. believe in the values you have posted on every walls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good experience with very little to no prospects - definitely not the best option as a career starter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Montreal, QC (Canada)
    Former Employee - Intern in Montreal, QC (Canada)

    I worked at IATA as an intern (less than an year)

    Pros

    Great knowledgeable people from around the globe. Working environment and corporate culture are good - a lot of activities to stay both mentally (industry updates during lunch breaks, conferences and business trips) and physically (team building and football club) fit, learning curve and great feeling of making a contribution to something big.

    Cons

    No promotion prospects is the biggest concern. Interns seem to be considered as cheap labor force and are hired when the company is "out of hands" on a project. Hence, chances of staying after an internship are close to zero. HR policies with fancy wording are good only on paper, internal promotion doesn't work due to both lack of motivation (interns come and go, hence the long-felt attitude that you are here only temporarily) and lack of job openings (huge gap in terms of availability - almost no entry-level positions that I could consider a continuation to my work as an intern; an absurdly big number of senior management job postings though).

    Advice to ManagementAdvice

    Internship program should be designed as a way of prospective development for an organization, and not a temporary fix to a worker shortage problem.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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