IATA Reviews

Updated July 22, 2014
Updated July 22, 2014
67 Reviews

2.6
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IATA Director General & CEO Tony Tyler
Tony Tyler
23 Ratings

Review Highlights

Pros
  • Reasonably good salary, but nothing special (in 8 reviews)

  • Better than average pay, good benefits such as health insurance, holidays (in 7 reviews)


Cons
  • In the pre-Tyler years senior management adopted a bullying style and set impossible targets (in 16 reviews)

  • Management by fear and blame culture (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I learnt alot from my internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)

    I have been working at IATA as an intern for less than a year

    Pros

    very multicultural, people are nice and friendly, many conferences happening, chance to build a network of professionals, as an intern they give you a lot of responsibilities, which is a great learning experience

    Cons

    salary too low, no room for career development, lots of politics happening behind the scene, people are not necessarily the best fit for their positions. I met people with no expertise who were having managerial positions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent place where to develop a great network in the civil aviation industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor  in  Geneva (Switzerland)
    Current Employee - Instructor in Geneva (Switzerland)

    I have been working at IATA as a contractor for more than a year

    Pros

    Good international Environment and excellent travelling opportunities

    Cons

    Not fully meritocratic and not to much dynamicity

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good benefits, global opportunities, terrible corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Madrid (Spain)
    Current Employee - Accountant in Madrid (Spain)

    I have been working at IATA full-time for more than a year

    Pros

    - Job opportunities worldwide
    - Vacation benefits
    - Competitive salaries

    Cons

    - Terrible upper management
    - No long term incentive
    - Employees are treated as machines and experience or employees are not valued
    - No corporate culture and lack of team building events
    - Very bureaucratic

    Advice to ManagementAdvice

    Value your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great workplace. Nice people from all over the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Montreal, QC (Canada)
    Current Employee - Manager in Montreal, QC (Canada)

    I have been working at IATA full-time for more than a year

    Pros

    High salary, superb insurance, great work.

    Cons

    Promotion is not so common.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A job to go to because I need one, but no real motivation as it is a dead end job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA full-time for more than 10 years

    Pros

    -International exposure
    -Statutory holidays as well as 20 days off (older employees who didn't opt in for the new working hours)

    Cons

    -No raises for many years
    -No promotions unless you are friends with PPD
    -Unequal pay for Canadian employees vs ex-pats

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    A truly horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Montreal, QC (Canada)
    Former Employee - Director in Montreal, QC (Canada)

    I worked at IATA full-time for more than a year

    Pros

    Good salaries with tax free advantages for expats, good location in downtown Montreal, very nice working colleagues at the 'ground level'.

    Cons

    In the pre-Tyler years senior management adopted a bullying style and set impossible targets. The Human Capital organisation had far too much power and wielded it with no compassion. IATA employs many people with a good understanding of the industry, but management has little interest in motivating people to contribute to industry improvement. IATA is really just a money making machine with too many egos in the senior management team.

    Advice to ManagementAdvice

    Flush out ALL of the old school of management. Radical surgery is the only way. Also, the old brand and image needs a complete revamp.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great potential but poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA full-time for more than 5 years

    Pros

    Great intrenational environment, culturally diverse, lots of travel, good salary and great benefits. It is a good environment to spend 3 to 5 years and move on.

    Cons

    Lack of opportunities for professional development since senior management doesn't want to invest in employees and courses. Senior management incompetent and takes credit for all the achievements. No salary increases. Working atmosphere is pretty bad and moral low. New DG didn't do lots of changes (made lots of promises though).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Fantastic Experience Pre-Bisignani - wait until Tyler gets a new handle on things. IATA will live again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IATA for more than 10 years

    Pros

    The aviation industry is simply wonderful. The IATA people are wonderful. Travel, culture, humour, long working hours but doing great things. I absolutely loved my years at IATA in the Pierre Jeanniot era.

    Cons

    A new CEO arrived in 2002 and IATA quickly sank to a culture of fear. It was a terrible shame. Even the senior management became scared and unreliable. Dispicable behaviour by HR and a complete lack of respect for employees. I left in 2007 - but - under the management of the new CEO, Tony Tyler, I would certainly reconsider IATA. I have heard in the last year that IATA is back on top form and that Tyler is great leader, bright and compassionate. If you are considering IATA now and reading these reviews, give them a chance and do not be put off by all the fear stories you read from the past.

    Advice to ManagementAdvice

    Change. For those of you who survived the Bisignani years - you have a duty to change IATA for the better now and bring it back to life.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Nothing much has changed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director
    Former Employee - Assistant Director

    I worked at IATA full-time for more than 8 years

    Pros

    Benefits, reasonably good salary, health insurance. Good opportunities if you are lucky enough to have a caring superior (which is rare!).

    Cons

    After Tyler took over, a lot was expected. However, first of all, he took a lot of time (much more than necessary) to get things moving. The "evil" was forced out almost after a year and half. HC continued to be dominated by the old school of thought. By the time things moved, the employees who were already demoralised and shattered by regime of fear had long given up hope. Tyler went to the other extreme then with his "Blue Sky". This ensured that a lot of undeserving employees from around the world were not only protected but were also offered opportunities to move around and progress. Something between the previous terror and the present "anything goes" was expected. In all this, the top management which colluded with the previous regime was largely untouched. No wonder the morale continues to be very low.

    Don't look for any job satisfaction if you still wish to join.

    Advice to ManagementAdvice

    Do something about the self serving top management which has survived. Tyler should appoint a COO to take care of the operations. He is a fantastic face for IATA in the external world but has no handle on day to day management.

    HC policies need to change drastically. The ones under the previous regime were draconian. A lot of excellent airline expertise was lost when employees were randomly fired under the previous regime to make the numbers look good. IATA's current policy of not rehiring the ones who were previously fired is detrimental to them. (Of course, the moot question is how many those who were fired earlier would want to come back to be reminded of their earlier
    nightmares.)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great people, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Montreal, QC (Canada)
    Former Employee - Manager in Montreal, QC (Canada)

    I worked at IATA full-time for more than 3 years

    Pros

    You get to meet people from all around the world, with great expertise and a real passion for aviation. Projects are interesting and the aviation industry is truely fascinating. You get to travel frequently depending on your role. Good benefits.

    Cons

    You never know if today is your last day. Employees are scared of human resources. High turnover. Management by fear. Very bureaucratic, you can drown in processes and wait very long for approvals. Higher management takes credit for your hard work, and career opportunities are based on political moves rather than the work that has been achieved.

    Advice to ManagementAdvice

    Communicate more, stop scaring employees with monthly purges. Clean up the C and D bands.

    Recommends
    Neutral Outlook
    No opinion of CEO

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