IATA

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IATA Reviews

Updated December 10, 2014
Updated December 10, 2014
69 Reviews
2.9
69 Reviews
Rating Trends

Recommend to a friend
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IATA Director General & CEO Tony Tyler
Tony Tyler
26 Ratings

Review Highlights

Pros
  • Good salary and good people to work with (except HR) (in 9 reviews)

  • Better than average pay, good benefits such as health insurance, holidays (in 7 reviews)


Cons
  • In the pre-Tyler years senior management adopted a bullying style and set impossible targets (in 16 reviews)

  • Management by fear and blame culture (in 5 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Management Issues created a hollow company with signficantly reduced expertise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IATA full-time (less than an year)

    Pros

    Reasonably good salary, but nothing special

    Cons

    Many of the good managers have left the company. The quality (and knowledge) of some of the senior managers is very poor particularly in the MACs division. Very low staff morale driven by a culture of fear.

    Advice to ManagementAdvice

    Uproot the corporate culture. Stop talking about decency / values etc and actually live that way.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Enjoyable work, poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Geneva (Switzerland)
    Former Employee - Manager in Geneva (Switzerland)

    I worked at IATA full-time (more than 3 years)

    Pros

    Some great people to work with who are very knowledgeable and want to make a difference
    Travel opportunities
    Good pay but don't expect to get a pay rise

    Cons

    Incompetent senior management who are promoted to their positions because of who they know not what they can do.
    Management by fear and blame culture
    Senior management ride on the hard work of employees and take credit for everything that works well and the successes

    Advice to ManagementAdvice

    With the New DG in place many hoped it would be the opportunity to clear out some of the senior management who bring nothing to the business and see it as a gravy train. Talk about the importance of Culture and ethics but pay scant regard to either......

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    "Axis of Evil" is finally broken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Montreal, QC (Canada)
    Current Employee - Assistant Manager in Montreal, QC (Canada)

    I have been working at IATA full-time (more than 5 years)

    Pros

    Better pay, travel facilities, other benefits. Many in the industry still regard the Association as influential

    Cons

    No Industry expertise. Senior Management not knowledgeable. A lot was expected of the new DG but nothing much has changed except the jargon and rhetoric. Too many undeserving people have had their jobs protected under the project Blue Skies.

    Advice to ManagementAdvice

    Apparently IATA is going to rid itself of some its despicable past very soon, perhaps its time to reverse some of evil policies of that era. E.g. at the moment those who were fired in the past during IATA's numerous "purges" cannot be re-employed. This should be changed immediately. Some of them may still qualify for existing or forthcoming job vacancies (whether they would want to come back or not may be another issue) and should be allowed to apply. Some of the lost industry expertise could thus be brought back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern, IATA Distance Learning Support in Montreal, QC (Canada)
    Former Employee - Intern, IATA Distance Learning Support in Montreal, QC (Canada)

    I worked at IATA part-time (less than an year)

    Pros

    Opportunity for students that are still in university and new grads; opportunity to work inside a major organization and gain a lot of knowledge of the air transport industry.

    Cons

    As soon as you are done an internship they can easily forget about you; they hire a lot of interns because they are a lot "cheaper" than full-time permanent employees.

    Advice to ManagementAdvice

    Give for chance for interns to grow in the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good for a couple of years - then I suggest you move on..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Geneva (Switzerland)
    Former Employee - Anonymous Employee in Geneva (Switzerland)

    I worked at IATA full-time (more than 3 years)

    Pros

    The salary package and benefits are generally good. Especially for junior staff the salaries are often way above market.
    There are many nice and dedicated people

    Cons

    The senior management rules by fear... Numerous restructurings followed by recruitment campaigns that gives the impression that no planning or mid/long-term strategy is in place. If you think about the millions wasted.. Employees are over-worked and management shows no respect what so ever to the work-life balance of the employees. You don't want to work 12-14 hours per day? Well off you go...

    Advice to ManagementAdvice

    Lets hope that with the arrival of Tony Tyler things will change.. He seems much more human than the previous DG... But without making some additional changes at the senior management level, not sure he will get there...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Amman (Jordan)
    Current Employee - Intern in Amman (Jordan)

    I have been working at IATA as an intern (less than an year)

    Pros

    Good co-worker communication skills
    Nice people in general

    Cons

    High ups policies are strict and rigid with no respect to lower employers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Cosmopolitan, relaxed atmosphere but disorganized (2006, not 2008)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Montreal, QC (Canada)
    Former Employee - Administrative Assistant in Montreal, QC (Canada)

    I worked at IATA full-time (more than an year)

    Pros

    Colleagues are from all over the world and generally very motivated. Relatively relaxed atmosphere, great location in downtown Montreal and very nice building. HR is able to fast-track foreign employees and also provide free French classes through the Québec government. Clubs allow for getting to know employees outside of work.

    Cons

    Management, and senior management especially, was often disorganized and very last minute. Micromanaging on the part of senior managers. Employees come and go - lots of turnover. There's a lack of job security.

    Advice to ManagementAdvice

    Please be better organized, consider retaining employees rather than retraining temps, micromanage less and leave it to middle managers.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    Unbelievable; simply unbelievable treatment of staff by HR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IATA full-time (more than 8 years)

    Pros

    A wonderful bunch of people to work with. A great staff association that organizes sociable after work activities. A pleasant international environment.

    Cons

    Human Capital management. really kind of forgets they are managing just that, humans. Salary freeze eventually force good experienced people out the door for greener pastures.

    Advice to ManagementAdvice

    Disappointing to see more of the same old by the new management. Was looking forward to seeing things turn around for IATA.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    A mix bag of ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA

    Pros

    Good people to work with.
    A vast amount of knowledge.
    Administrative inferno has been lessened in small increments.

    Cons

    More work is needed in making viable changes.
    Changes to benefit the member airlines are happening faster than changes that will benefit and enhance employee conditions.
    Recognition of the Band A and Band B levels is not fairly evaluated.
    These people are the ones that know most if not all of the internal processes and procedures of the company. How would IATA operate without these people?

    Advice to ManagementAdvice

    Look around the Senior Management Team, when was the last time anyone of them was either let go or left on their own accord?
    Start with HC, Finance and Corporate Planning, they do not run the company.

    Disapproves of CEO
  11. 1 person found this helpful  

    InHuman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Geneva (Switzerland)
    Former Employee - Manager in Geneva (Switzerland)

    I worked at IATA

    Pros

    International
    Reduced fares from Airlines
    Good Location
    Global

    Cons

    No body cares
    Over worked employees
    No information sharing
    Training is just for a few

    Advice to ManagementAdvice

    The New DG should fire SVP CPC, SVP Human Capital, Director Finance basically all top Directors

    Doesn't Recommend
    No opinion of CEO

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