IBEX Global Reviews

Updated April 18, 2015
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2.1
85 Reviews
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Steve Kezirian
36 Ratings

Pros
  • It's nice to use new iMacs, you can get 4 10 hour shifts if you're lucky or unlucky (in 2 reviews)

  • There are no pros of working in this call center (in 2 reviews)

Cons
  • Nobody actually knows anything Technical in the Hampton call center that is (in 4 reviews)

  • Unprofessional, unclean environment- as in a high-school like atmosphere and rat infestation; sickening artificial corporate cheer; collective i (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Can be rewarding. Can be frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent Inbound - Technical
    Former Employee - Agent Inbound - Technical

    I worked at IBEX Global full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Almost everyone willing to help if you need it.

    Cons

    Sometimes hard to get assistance when needed. Could use more dedicated floor support agents.

    Advice to Management

    Work stations and systems need updated.

  2. Poor arrangements - equipment - management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cross - Trained Tech Advisor in Spring Hill, TN
    Former Employee - Cross - Trained Tech Advisor in Spring Hill, TN

    I worked at IBEX Global full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay, depending on your department that you work in. But seeing how they cut money out depending on who you're under it's debatable. Same goes for lunch, dependent on department.

    Cons

    Chairs are from the 90s.
    Chairs have missing arm rests. Some have the rest but not the cushioning, so it's putting your arm on a metal plate.
    Quite a few chairs have missing wheels.

    The computers we were equipped with on the " Tech Advisor " department that we aren't supposed to talk about were considered vintage models. So even though we wouldn't support customers with those computers we're forced to work with them and the lanky software that's poorly designed.

    We weren't paid our 6 month raise as promised, now there is a class action lawsuit against them. I'm was sitting at 11 months, and I know I won't get my 12 month raise either.

    Job founded on lies.

    Management both OPs and TMs were poor. Ops praised how good our shifts were 2 weeks after we get on the floor our shifts swapped around again, without having the time to amp up our stats, still being new, and seniority taking place, so for 2 weeks we had decent shifts and then a lot of new people getting stuck on splits and being forced to quit due to such.

    The TMs don't care about anything but stats, they hate their jobs, and don't even do their jobs, just hang out with other TMs.

    Advice to Management

    Re-think what you see as management material.

  3. It's a job and that's about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Great Bend, KS
    Current Employee - Technical Support Representative in Great Bend, KS

    I have been working at IBEX Global

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Having a steady paycheck with no benefits

    Cons

    Environment / Management / Promotions based on management approval of rep not qualifications

    Advice to Management

    Pay attention to employyees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Unreliable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IBEX Global full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Job for someone fresh out of high school.

    Cons

    Not professional,Horrible benefits,and horrible work environment.

    Advice to Management

    At least pretend like you care about your employees and not just the client. And give them all the tools needed to succeed.

  6. Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Braunfels, TX
    Former Employee - Anonymous Employee in New Braunfels, TX

    I worked at IBEX Global

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Secured entrance and exit using employee badges

    Cons

    Monotonous work in a cubicle with timed restroom breaks

    Advice to Management

    Stop having ONLY pot lucks for praise.

  7. It's a toss up but I would say for the most part I regret taking the job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IBEX Global

    Pros

    Steady shift and the pay is decent. I don't really see anything in this company other than that. Just being honest.

    Cons

    People that aren't on the phones tend to be loud and make it stressful for those who are on the phones. You constantly have people coming up to you asking if you're going to be off your call soon if you start going over even a little bit of the average call time. The resources we are provided do not work half the time. There are not enough seats for everyone on certain days and now you must use a headset that someone else uses which is completely insanitary. The turnover rate is very high and now I understand why.

    Advice to Management

    Please do something to make this a better environment to work in or the company is going to fall through. Most employees are miserable.

  8. Positive Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent Inbound in Charleston, WV
    Current Employee - Agent Inbound in Charleston, WV

    I have been working at IBEX Global full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is good for the area and the job is pretty easy if you're cut out for it, which a lot of people are not! You have to have a really thick skin to deal with all the angry customers, and a lot of patience to navigate through the outdated systems. Room for advancement if you work hard.

    Cons

    Some supervisors play favorites
    Company is too concerned with statistics and low call handle times, and not nearly concerned enough with providing good customer service.

    Advice to Management

    Start looking at customer satisfaction and not just our statistics. Other than that keep up the good work.

  9. Great management team and shift bids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Advisor in Bend, OR
    Former Employee - Senior Technical Advisor in Bend, OR

    I worked at IBEX Global full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I was really happy with shift bids. Simple really, good attendance and good stats got you the best shift bids. If anyone is complaining about that..well..Great management team! I was coached positively and I never felt discouraged after a coaching. Great training team as well.

    Cons

    There were more than a few really negative (non-management) employees. Benefits..meh. Also being paid much less than other call centers that housed the same clients. Equipment broken and oftentimes didn't function properly for example chairs, desks, computers.

    Advice to Management

    I was really pleased with the Facebook page to show recognition. Continue to remodel.

  10. It wasn't a good place to work. Very unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at IBEX Global full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid twice a month. Duh.

    Cons

    The pay stops once you get to a certain rate.

    Advice to Management

    Your trash.

  11. Great Team & Great Entry Level Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bend, OR
    Former Employee - Anonymous Employee in Bend, OR

    I worked at IBEX Global

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Training and engaged Trainers. Company is a top performer for many of their clients, and as a result are always growing. Intelligent people. Great place to start a career. Living wage. Benefits offered.

    Cons

    Call center environment. Scheduling is tough. You really have to focus on the job, otherwise you are likely to engage in the drama that happens between employees.

    Advice to Management

    Leverage the skills of the talented people on the Management Team. Provide adequate resources to the Call Centers. Good equipment is non-negotiable. Constantly cutting corners is not a sustainable business model.

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