ICBC (Canada) Reviews

Updated July 29, 2015
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Approve of CEO
ICBC (Canada) Interim President & CEO Mark Blucher
Mark Blucher
19 Ratings

Pros
  • Good benefits, work-life balance and pension plan (in 8 reviews)

  • I liked the working environment (in 9 reviews)

Cons
  • Crown Corporation resulting in high level of scrutiny (in 3 reviews)

  • Provincial politics influences compensation policies often to the detriment of high level preformers but benefitting average performers (in 3 reviews)

More Pros and Cons

69 Employee Reviews

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  1. A good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICBC (Canada)

    Pros

    competitive compensation, people are very friendly, work and life balance, have lots of opportunities to develop your career in difference role areas

    Cons

    very localized culture, and the organization is huge so the process efficiency is not very high sometimes

    Advice to Management

    no


  2. system analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in North Vancouver, BC (Canada)
    Current Employee - Business Analyst in North Vancouver, BC (Canada)

    I have been working at ICBC (Canada) part-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good benefits, decent pay, good people

    Cons

    limited career path opportunities, insufficient pay for expert technical talent

    Advice to Management

    Opportunities for advancement are limited since the company is continually restructuring and down sizing. However, as changes in the corporate strategies develop, positions do become available for specific skill sets. The corporation will often offer acting positions to test a candidates skills for a 3-6 month period before offering a permanent post.


  3. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in North Vancouver, BC (Canada)
    Current Employee - Supervisor in North Vancouver, BC (Canada)

    I have been working at ICBC (Canada) full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Fair benefits. I feel sufficiently covered 2. The workload is manageable. Clock in. Clock out. 3. Since it is unionized environment, there is a sense of security.

    Cons

    1. Very difficult to progress or get promoted. Work is not recognized by merit, but by the amount you can socialize. 2. Since it is an unionized environment, it creates more red tape because reps can grieve anything 3. Lack of leadership—more managers than leaders

    Advice to Management

    You have a workforce that's defeated. The number of contractors is staggering. How can anyone learn or push themselves to achieve when you don't open up the opportunities to employees that are more than willing to do different jobs? What kind of culture are you intending to create?


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  5. Just started...

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICBC (Canada) full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Not intense...Overall good atmosphere...still looking forward to know more about this company, but apparently they have advantages in this business...as you guys already know

    Cons

    So far unknown, maybe people should know each other more? instead of working only in their division? I guess

    Advice to Management

    Actually hoping to get more experienced


  6. Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Injury Adjuster in Vancouver, BC (Canada)
    Current Employee - Injury Adjuster in Vancouver, BC (Canada)

    I have been working at ICBC (Canada)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good compensation, good work life balance, many opportunities for upward movement, good management, and very comprehensive training for new employees.

    Cons

    Workload seems to be fairly significant with the implementation of new software systems. Seniority is not favorable to new employees in terms of vacation.

    Advice to Management

    Needs to stream line workflow and eliminate redundancies in job tasks. Needs to better address public perception of corporation in order to improve financial outcomes.


  7. Telephone Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in North Vancouver, BC (Canada)

    I have been working at ICBC (Canada) full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good salary as well as a good benefits package and pension plan. Being a call centre environment, you're expected to provide top of the line customer service as quickly as possible. There is room for advancement which is encouraged.

    Cons

    Call centre metrics would be better met by robots

    Advice to Management

    Try to remember that your employees are human


  8. Horrible place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in North Vancouver, BC (Canada)

    I worked at ICBC (Canada) (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None perhaps the pay cheque, but not worth it, honestly run don't walk away, horrible place and will cost you your health, and they don't care

    Cons

    bad management and leaders, uncaring, they suck the blood out of you and leave you dry, habit of firing people on the spot on a continual basis, create a leadership by fear, not trusting, gossipy, incompetent comes to mind to all the managers I worked for, no clear direction, HR sucks and incompetent, salaries lower than average for a company that is making mountains of money from drivers, managers lied to me several times,

    Advice to Management

    quit or retire and let new competent people manage this place


  9. Good for those looking for a 'safe' job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Interaction Designer in North Vancouver, BC (Canada)
    Current Employee - Interaction Designer in North Vancouver, BC (Canada)

    I have been working at ICBC (Canada) full-time (More than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    Pension plan, health, dental and eye benefits, topped up maternity leave. Work an extra half hour each day to get a day off every three weeks.

    Cons

    It's a slow moving ship that will always be 'safe' and 'good enough' instead of pushing the envelope.


  10. Helpful (2)

    Secure job in a overall negative atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICBC (Canada) full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, comprehensive benefits, plenty of time off, and job security. There is also the option of taking an extended leave of absence after putting in a certain number of years of service.

    Cons

    Non-stop corporate re-orgs, so senior management and front-line managers are in a continual state of flux and fear. There's a lack of clear vision from management (nobody seems to know what the plan is) and as a result of this, job duties and training requirements are unclear. Low employee engagement scores. Many jaded, unhappy and apathetic co-workers. Office politics, drama and infighting. Battles between employees and managers, the union and the corporation, making it an overall negative and depressing environment to work in.


  11. Mostly positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICBC (Canada) full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people, generaly well skilled and committed to deliver quality service for end customer. Well rated by market benchmarks for productivity, service and quality.

    Cons

    Government reviews seem to discount positive industry and peer reviews. Led to several re orgs that leave staff and management starting new each time. Some limitations on risk taking can make certain processes bureaucratic, that said most folk I worke with were concious of minimising risk but keeping momentum.

    Advice to Management

    Continue to simplify and communicate. You have a good product and good team. I remain proud to have laboured alongside many of you.



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