ICON Reviews in Marlow, England

Updated September 15, 2014
Updated September 15, 2014
161 Reviews
2.6
161 Reviews
Rating Trends

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ICON CEO Ciaran Murray
Ciaran Murray
37 Ratings

Review Highlights

Pros
  • Great benefits, great pay, good work/life balance, great people (in 13 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 14 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 10 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Positive culture and is working to engage employees more

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Regulatory Manager  in  Marlow, England (UK)
    Current Employee - Senior Regulatory Manager in Marlow, England (UK)

    I have been working at ICON full-time for more than a year

    Pros

    100% home working. Flexible with employees. Considerate to Family life eg when children sic. Good pay rise.

    Cons

    Not clear on promotional opportunities and little focus on appraisals etc. feel managers over resourced and therefore many 1 to 1s cancelled. Feel I may need to go elsewhere for advancement which is ashame as I don't feel it's due to performance. Better cross dept communication needed to ensure more effective working and to win more work from competitors.

    Advice to ManagementAdvice

    Free up managers workload to and emphasise importance of training and mentoring staff. Encourage managers to have aspirational discussion with staff and how employees can get to the next level.

  2.  

    Nice people - not so good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support Analyst II  in  Marlow, England (UK)
    Current Employee - IT Support Analyst II in Marlow, England (UK)

    I have been working at ICON full-time for more than a year

    Pros

    The people are great, everyone is always willing to help each other, and the whole office vide is really nice.

    Cons

    Management is really bad, which lets down the whole company. Too much work for too few people and management do nothing but have meetings about meetings.

    Advice to ManagementAdvice

    There are some great people at Icon, sadly management do not reward or recognise their staff accordingly. The processes Icon have are convoluted and designed to cause confusion and delay rather than being helpful or streamlined.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    No career development, no line management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Clinical Research Associate  in  Marlow, England (UK)
    Former Employee - Clinical Research Associate in Marlow, England (UK)

    I worked at ICON

    Pros

    Like all CROs, working as a CRA here is a good way to get experience across a range of trials.

    Cons

    Never had a line manager the whole time i worked there. So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance.
    Also, all the CRAs were stretched too thinly over the trials, making it impossible to monitor effectively. Even after ICON got a warning letter from the FDA over its monitoring it didn't really address the problem effectively. Management listened but couldnt' do anything. It came down to money at the end of the day. In summary, ICON is a place to work at for a while to cut your teeth as a CRA and then get out. There are better employers out there.

    Advice to ManagementAdvice

    Give people proper line managers who are available in the office/country where their charges are. Look at resourcing and stop giving CRAs greater than 100% allocation to studies.

    Doesn't Recommend
    No opinion of CEO

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