ICON Reviews

Updated September 15, 2014
Updated September 15, 2014
161 Reviews
2.6
161 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
37 Ratings

Review Highlights

Pros
  • Great benefits, great pay, good work/life balance, great people (in 13 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 14 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 10 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  North Wales, PA
    Former Employee - Administrative Assistant in North Wales, PA

    I worked at ICON full-time for more than 5 years

    Pros

    Great benefits, great pay, good work/life balance, great people

    Cons

    It's fast paced and intense at times but good outweighs the bad

    Advice to ManagementAdvice

    More incentive given to people with really intense projects would be helpful but overall it's a great place to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A long term employee & very happy until @ 2/3 years ago with change in management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CTM  in  San Francisco, CA
    Current Employee - CTM in San Francisco, CA

    I have been working at ICON full-time for more than 10 years

    Pros

    Employees generally are conscientious and focused on achieving/exceeding project goals and timelines and professional in dealings with each other. Managers actively involved in your career planning.

    Cons

    Many, many overseer's with focus on metrics, metrics, metrics. Constant & repetative follow up from multiple managers & upper level management impact time that could be spent actively completing workload and planning for upcoming or long-term study needs.

    Advice to ManagementAdvice

    Too many upper management levels with mulitiple oversight of same areas, reducing or streamlining oversight would reduce the constant requests for feedback & updates and could increase the profitability of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Incompetent Management from Top Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  North Wales, PA
    Former Employee - Manager in North Wales, PA

    I worked at ICON full-time for more than 3 years

    Pros

    I honestly can't think of one Pro.

    Cons

    If you enjoy working for a company that has total disregard for its employees then ICON is the place for you! There used to be a lot of talented people that worked at ICON. However as leadership continues with their authoritarian style they will continue to drive people from the company.

    Envision the worst company to work for and that is exactly what ICON is.

    Advice to ManagementAdvice

    Pointless to give any advice as senior leadership wouldn't listen anyways.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Must be patient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Houston, TX
    Current Employee - Software Developer in Houston, TX

    I have been working at ICON full-time for more than 3 years

    Pros

    Great vacation time, European style. Salary increase is minimal, at least in my experience. Maybe some people are getting nice increases if they're a star. But from what I've heard, you have to leave and come back or have another offer in hand 'if' they're willing to counter to keep you, otherwise, don't hold your breath. If you have a mentor or a natural ability to learn the business, then you've got it made. Otherwise, the learning curve can be steep for mere mortals.

    Cons

    If you're not patient, forget it. You'll only be frustrated. But if you're willing to do what they tell you, then you can last a long time. In the event of a layoff, I was told that you get a little severance, which is more than most companies.

    Advice to ManagementAdvice

    Management will decide. Nothing else is new here.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Cliqueish, Inexperienced management, horrible pay, theey dont care about you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Study Start-Up Associate  in  Horsham, PA
    Former Employee - Study Start-Up Associate in Horsham, PA

    I worked at ICON full-time for more than a year

    Pros

    You could wear jeans everyday. Benefits were okay.

    Cons

    No promottions for experience, all about the money no concerned with employee growth. Favoritism across the Study Start-Up department. Some receiving 2 promotions within 1 year. Very, very cliqueish, if you are not part of the in-crowd or cool with someone from the in-crowd you can forget about ever being promoted. No work/life balance, you are assigned more studies than can be handle by one individual, At ICON you are just a head count, nothing more. Important company information was passed via word of mouth prior to getting official notice from management.

    Advice to ManagementAdvice

    Upper Management needs to take a closer look at middle management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Nice place to start out, but definitely no place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Research Assistant  in  Chicago, IL
    Former Employee - Clinical Research Assistant in Chicago, IL

    I worked at ICON full-time for more than a year

    Pros

    Great way to get your foot in the door of pharma

    Cons

    No opportunity to grow at all. Promised opportunities, strung along for years. I also felt like the environment felt clique-ish.

    Advice to ManagementAdvice

    Upper management in the Chicago office: invest in your employees!!

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Long Time Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time for more than 8 years

    Pros

    Great benefits and flexible work hours

    Cons

    Unrealistic demands for greater time and output place a tremendous amount of stress on the employees at ICON. There is little concern for work/life balance here anymore. When I joined ICON, there was a sense that the demands of hard work and long hours were for the development and growth of this company, and would lead to greater opportunity for the employees. I don’t think this is the case anymore. Long time employment at this company appears to be looked down upon. Loyalty is no longer a valued trait. As an employee, the only people that matter to the organization are the investors. I no longer see opportunity for growth,as hiring from outside of the organization is the norm and growth from within is nonexistent.

    Advice to ManagementAdvice

    Employees are the lifeblood of any organization. Keep them somewhat happy, and they will work hard, and you will prosper. That was ICON. Not so much anymore

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great place to work in the past but now a corporate machine!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Philadelphia, PA
    Former Employee - Director in Philadelphia, PA

    I worked at ICON full-time for more than 10 years

    Pros

    Work/life balance, benefits, training programs and advancement opportunities.

    Cons

    Corporate based company culture, too many IT systems that are constantly changing, lots of in-fighting and power struggles with management teams.

    Advice to ManagementAdvice

    Deliver on promises made to employees at town-hall meetings. Exclusive benefit programs in place for the Dublin office and showcased on company intranet - what about the other 10,000 employees?

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good company to start your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON

    Pros

    Very good benefits package. Great coworkers.

    Cons

    Work/life balance is poor. Low pay, no bonuses.

    No opinion of CEO
  11. 1 person found this helpful  

    Corporate culture has declined with too much focus on financial bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director, Global Head  in  North Wales, PA
    Former Employee - Senior Director, Global Head in North Wales, PA

    I worked at ICON full-time for more than 10 years

    Pros

    Exciting projects across a wide variety of therapy areas and sponsors

    Cons

    People are not valued as they were 5 years ago. Having been a global department head, my compensation was okay but generally the company has become very tight fisted in rewarding its people.

    Advice to ManagementAdvice

    Innovation and quality suffer when you focus too much on margins and don't value your people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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