ICON Reviews

Updated July 24, 2015
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2.6
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ICON CEO Ciaran Murray
Ciaran Murray
77 Ratings

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Independence, good benefits and reasonable pay (in 15 reviews)

Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Pros and Cons

251 Employee Reviews

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  1. Clinical Research Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRA II in San Antonio, TX
    Current Employee - CRA II in San Antonio, TX

    I have been working at ICON full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Company culture that values it's workforce as individuals, with a focus on work-life balance. The best benefits of any CRO. It seems as though the company has started focusing energy on employee retention and career growth. The company really tries to keep CRAs regional.

    Cons

    IT systems and work processes can be tedious and inefficient. There are significant resourcing shortages and delays on projects, but it's definitely project-specific. Management can be a mixed bag. I think this in part has to do with the system they have for career growth. Just because an individual has been with the company a long time, doesn't mean they should be a manager. It takes a unique personality to manage well. It's great that the company promotes from within, but the process would benefit from being less corporate and more talent-based.


  2. Great career starter, very warm environment and decent starting salary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant in Durham, NC
    Current Employee - Clinical Trial Assistant in Durham, NC

    I have been working at ICON full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very friendly staff and good location. Lots of PTO and full benefits.

    Cons

    Training process is not very clear. I experienced a lot of confusion and struggled with getting the hang of the job.

    Advice to Management

    Work on more hands on training and organizational skills. Reach out more frequently to new employees.


  3. Work life balance is non-existent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Benefits are top notch. Some managers are awesome.

    Cons

    They will work you to death if you don't live in a major city, plan to travel 80-90%. Metrics are everything to upper management regardless of any other needs or feedback from CRAs. Home grown CTMS system is antiquated, inefficient and opposite of productive and but is also where trip reports are written. Resourcing does not consider your location when they assign sites. Keep in mind that I have worked for only 1 sponsor since starting at ICON 3 years ago so my experience is solely based on this.

    Advice to Management

    Stop resourcing people just to 'fill' spots or align a study budget -figure out how to put the right CRAs in the right places and keep them happy so they don't leave. Sites hate us for this - they do not want to work with 10 different CRAs and their different styles over the course of 2 years or less.


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  5. General

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Camaraderie ....long term staff know the business...flexible work schedule

    Cons

    I'm very happy with my manager and department

    Advice to Management

    Try to hold on to long term staff


  6. Helpful (1)

    Disappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Wales, PA
    Former Employee - Anonymous Employee in North Wales, PA

    I worked at ICON full-time (More than 5 years)

    Pros

    Wonderful co-workers. Work from home

    Cons

    In 2015 the benefit package was changed. Medical coverage is not as good and people lost time off when they switched to PTO time. No room for advancement. Lack of support from upper management. Understaffed.

    Advice to Management

    Staff projects appropriately. Promote deserving, qualified employees. Better benefits. Keep in mind, the dedication and hard work of the average employee is what gives Icon a good reputation in the industry and keeps the business you have.


  7. Helpful (2)

    Lost their way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Time off benefit was great. The people are wonderful to work with, always willing and able to assist, some of the best in the industry.

    Cons

    ICON has lost its way. I was a long time employee, and saw ICON grow from a place where opportunity was everywhere, employee growth was expected, and pay was good. Then everything changed. Understaffed to protect/increase profitability, nearly no growth from within, too much hiring from outside, and NO care for life/work balance. Working hard is good, but ICON takes advantage of that philosophy every day, pushing more work on already overstretched staff.

    Advice to Management

    Senior Management needs to recognize that the people they have working for them are some of the best in the industry, and maybe they deserve the same respect that the investors receive.


  8. Helpful (1)

    Scientist 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The employees at icon make it worth it. Everyone is nice there and willing to help you out. flexible hours, lots of overtime,

    Cons

    Scientists are always blamed for everything. Management sucks. Icon only cares about making $$$ and not giving it to you.

    Advice to Management

    Your training sucks, unrealistic expectations of scientists with unrealistic goals to be met. Always expect you to stay late.


  9. Challenged

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people Good technology Strong business

    Cons

    The "one size fits all" approach to the idiotic HR approach is sickening and old. its hurting people Lost its real culture No value in the people in smaller parts of company moving to be a big, soulless cro

    Advice to Management

    good luck. you will lose the good people who can leave. i guess more quintiles people can come in


  10. Progressing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice co-workers, nice benefits and pto

    Cons

    Need to promote more from within

    Advice to Management

    They should pay more attention to talents within.


  11. Icon

    Current Employee - Trial Master File Owner in North Wales, PA
    Current Employee - Trial Master File Owner in North Wales, PA

    I have been working at ICON (More than a year)

    Pros

    Great benefits, and time off.

    Cons

    insufficient Pay, too many tasks given in too little time to complete.



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