ICON

  www.iconplc.com
  www.iconplc.com

ICON Reviews

Updated December 18, 2014
Updated December 18, 2014
178 Reviews
2.5
178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
49 Ratings

Review Highlights

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 15 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Incredible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Study Start Up Associate in Brentwood, TN
    Current Employee - Study Start Up Associate in Brentwood, TN

    I have been working at ICON full-time (less than an year)

    Pros

    Leading CRO in the field.
    Great compensation package.
    Exceptional work environment.
    Employee-oriented.

    Cons

    None as far as I know.

    Advice to ManagementAdvice

    Keep doing what your doing because it is working!

    Recommends
    Positive Outlook
  2.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Study Start-Up Associate
    Current Employee - Study Start-Up Associate

    I have been working at ICON

    Pros

    great benefits, ok pay, good work environment, excellent training opportunities

    Cons

    very little space for vertical movement, tiny pay raises which are based very little on performance, high turnover rate

    Advice to ManagementAdvice

    create more opportunities for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Too much of paperwork for little work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sugar Land, TX
    Former Employee - Anonymous Employee in Sugar Land, TX

    I worked at ICON

    Pros

    Office hours were flexible ( could be because the company didn't have a lot of work coming through ). Surfing on company's internet.

    Cons

    Management is the absolute worst. no idea how people are promoted to be Managers since most of them have zero management skills and lot of them are not even educated enough to be an analyst let alone a manager. I guess being the yes man to the Director gets you promoted. the pay is so low that it forces employees to leave and then when someone leaves they take in personally as if the employee doesn't have the right to search outside. when I left none of the managers wished me good luck or got an exit interview, all I got was a shrug. the employees are pretty dispensable. Even when there was no work, they kept showing us this rosy picture that more work in on the way. Poor quality chairs and tables. Looked like they bought them online at craigslist since most of the chairs were torn or had marks on them and very uncomfortable. The whole office was shabby. No career growth.

    Advice to ManagementAdvice

    Promote people based on their skills and education.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    You must be Irish to get senior roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Decent company top 5 CRO

    Cons

    Basically if you are Irish you will get top spots. Amazing that a Global company takes its leaders from a country the size of Connecticut. Let's face it, Ireland doesn't really have a Pharma industry. Net result, bad and untalented leadership team. Look at the Irish guy they just put in charge of Business Development - he is an accountant, can't make it up, but he is Irish so there you go.

    Advice to ManagementAdvice

    Promote some people on your corporate team from other countries.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Recommended with Reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Trial Manager in North Wales, PA
    Current Employee - Clinical Trial Manager in North Wales, PA

    I have been working at ICON full-time (more than an year)

    Pros

    Position is home-based. Great benefits, pay, and staff. Upper management recognizes the organizational problems and taking steps to fix them.

    Cons

    Too many metrics and systems that need to be checked and manually updated on a regular basis. On paper the workload is not bad but when you add in all of the manually checks & updates, it leads to a ton of work and frustration. There is a lot of staff turnover resulting in long hours covering work for the people who have left.

    Advice to ManagementAdvice

    Less metrics and streamline SOPs and processes.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    ICON is a great place to start in the industry, get the experience and keep it moving!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Trial Assistant
    Current Employee - Clinical Trial Assistant

    I have been working at ICON full-time (more than 3 years)

    Pros

    Great work life balance. Very flexible.

    Cons

    Very little opportunity to advance your career and when the opportunity does come around, there are 60 plus applicants for 1 position. ICON forces employees to leave to make market pay.

    Advice to ManagementAdvice

    I would advise upper management to re-evaluate there business strategies for the individuals on the ground level. Opportunities need to be given to everyone and not just project management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Everyday is a different adventure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Project Manager in New Philadelphia, PA
    Current Employee - Clinical Project Manager in New Philadelphia, PA

    I have been working at ICON full-time (less than an year)

    Pros

    The line management is wondeeful, supportive and knowledgeable. The processes are antiquated and fresh new ideas are needed.

    Cons

    Overworkes and too may administrative tasks.

    Advice to ManagementAdvice

    Listen to the people who work 'in the trenches"

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Users

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager,
    Current Employee - Manager,

    I have been working at ICON full-time (less than an year)

    Pros

    1) Great Hi-Tech integration
    2) Location of office
    3) Remote Access

    Cons

    1) Directors point fingers at others & fail to listen to themselves on the phone
    2) Everyone walks around like it's the CIA, can't talk without someone thinking...
    3) Ireland based, Mgr spend 3 hours weekly pushing reports after they've been filtered

    Advice to ManagementAdvice

    EDC gets moved from one location to another based on meeting locations

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cta in Durham, NC
    Former Employee - Cta in Durham, NC

    I worked at ICON full-time (more than an year)

    Pros

    None may have the potential of learning if they have staff and time to train

    Cons

    Over worked and no career growth

    Advice to ManagementAdvice

    Stop lying to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Comfortable

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Great benefits and vacation package
    Flexible schedule

    Cons

    Underpaid
    Hard to move up departments

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