ICON Reviews

Pros

1 protocol. Limited amount of systems to use.

Cons

The expectation that CRAs are to be in the office on the days they are not traveling.

Pros

Good compensation package, competitve salary, flexible working

Cons

Work overloload, multiple different projects are assigned to CRAs without experience, not enough training, promotions not very clear

Advice to Senior Management

Do better training to your staff and assign trials according to appropriate experience

Pros

Good pay. Negotiate sign on bonus as you will work for it. Experienced and supportive CRA on teams. Good Benefits.

Cons

Systems for monitoring & expense reports are awful. Little communication between functional groups. 80-90% travel, poor work life balance. Inefficient.

Advice to Senior Management

Money isn't everything. People need you to listen and provide tools to succeed. Current structure sets CRA up for failure.

Pros

ICON has many different opportunities.

Cons

It can be difficult to get info that you need.

Pros

Smart group of people
Excellent clients
Good benefits

Cons

Growth may be slow
Communication with management is difficult

Advice to Senior Management

More transparency with subordinates

Pros

Flexi-time, colleagues, direct/line managers, Irish company, headquarters in Dublin

Cons

Salary is ridiculously low
Incompetent "Senior" Management

Advice to Senior Management

Wake up, respect employees and stop with all the hush, "dont tell anyone, but you're promoted" etc..

Pros

Good training, ICON is an excellent place to learn how to do the job. Flexibility: working from home and part time working is supported.

Cons

Management does not seem to listen to the people who actually do the work, and tries to measure everything in metrics and numbers. Benefits&salary not on same level as other companies.

Advice to Senior Management

ICON management needs to invest more in employee satisfaction and make people want to stay. Make salary steps and promotion criteria crystal clear. Encourage people to stay and reward them for it.

Pros

Dedicated to employees and growth

Cons

Need more focus on streamlining processes/efficiency

Advice to Senior Management

listen to and focus on the customer

Pros

Benefits package is quite nice
Management has wide knowledge base of industry
Teams work together nicely
Training has improved
New tools have been built to assist the day to day functions of the job

Cons

Work/Life balance is hard to maintain
unrealistic timelines
Management is not listening to the employees regarding suggestions on how to change processes

Advice to Senior Management

Please listen to your employees - they ultimately hold the key to how the organization should be run since they experience the day to day.

Pros

Good benefits, flexible work schedule

Cons

Promote sooner, more guidance from management, better pay

Advice to Senior Management

Promote from within rather than externally