ICON Reviews

Updated October 10, 2014
Updated October 10, 2014
166 Reviews
2.6
166 Reviews
Rating Trends

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ICON CEO Ciaran Murray
Ciaran Murray
40 Ratings

Review Highlights

Pros
  • Great benefits, great pay, good work/life balance, great people (in 13 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 15 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 10 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Comfortable

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Great benefits and vacation package
    Flexible schedule

    Cons

    Underpaid
    Hard to move up departments

  2.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time (more than an year)

    Pros

    Good work culture,flexible.
    Employees are well informed about the changes in the orgn.

    Cons

    Learning curve is less
    Need good salary package

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Aloof management and culture of mediocrity makes working at ICON soul crushing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in San Diego, CA
    Current Employee - Consultant in San Diego, CA

    I have been working at ICON full-time (more than 3 years)

    Pros

    It is nearly impossible to get fired as the bar is set real low. That and good medical benefits.

    Cons

    If you are a high performer stay away. I am sure that you will given the low pay relative to the industry and the lack of career advancement opportunities. Leadership keeps acquiring companies that it has no idea how to run. The strategy group is a sinking ship as evidenced by the mass exodus of top talent.

    Advice to ManagementAdvice

    Make wages higher to attract better talent, let acquired companies run autonomously and improve communication.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    No shared vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sugar Land, TX
    Former Employee - Anonymous Employee in Sugar Land, TX

    I worked at ICON full-time (more than 8 years)

    Pros

    Good benefits
    Great, essential industry

    Cons

    Office culture changed after new VP put in place. Went from casual business, fun environment to low morale, everyone scared for their jobs. Allowed one incompetent employee to make decisions. Decisions made on one person and whether they liked you or not.

    Advice to ManagementAdvice

    Interactive Technologies was booming. Great morale, happy employees. Hard working employees. VP put in place that did not have leadership skills. Confided in one manager and allowed them to make recommendations to suit their own interests. Employees were harassed and belittled. And VP looked the other way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A long term employee & very happy until @ 2/3 years ago with change in management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CTM in San Francisco, CA
    Current Employee - CTM in San Francisco, CA

    I have been working at ICON full-time (more than 10 years)

    Pros

    Employees generally are conscientious and focused on achieving/exceeding project goals and timelines and professional in dealings with each other. Managers actively involved in your career planning.

    Cons

    Many, many overseer's with focus on metrics, metrics, metrics. Constant & repetative follow up from multiple managers & upper level management impact time that could be spent actively completing workload and planning for upcoming or long-term study needs.

    Advice to ManagementAdvice

    Too many upper management levels with mulitiple oversight of same areas, reducing or streamlining oversight would reduce the constant requests for feedback & updates and could increase the profitability of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Incompetent Management from Top Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in North Wales, PA
    Former Employee - Manager in North Wales, PA

    I worked at ICON full-time (more than 3 years)

    Pros

    I honestly can't think of one Pro.

    Cons

    If you enjoy working for a company that has total disregard for its employees then ICON is the place for you! There used to be a lot of talented people that worked at ICON. However as leadership continues with their authoritarian style they will continue to drive people from the company.

    Envision the worst company to work for and that is exactly what ICON is.

    Advice to ManagementAdvice

    Pointless to give any advice as senior leadership wouldn't listen anyways.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in North Wales, PA
    Former Employee - Administrative Assistant in North Wales, PA

    I worked at ICON full-time (more than 5 years)

    Pros

    Great benefits, great pay, good work/life balance, great people

    Cons

    It's fast paced and intense at times but good outweighs the bad

    Advice to ManagementAdvice

    More incentive given to people with really intense projects would be helpful but overall it's a great place to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Must be patient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Houston, TX
    Current Employee - Software Developer in Houston, TX

    I have been working at ICON full-time (more than 3 years)

    Pros

    Great vacation time, European style. Salary increase is minimal, at least in my experience. Maybe some people are getting nice increases if they're a star. But from what I've heard, you have to leave and come back or have another offer in hand 'if' they're willing to counter to keep you, otherwise, don't hold your breath. If you have a mentor or a natural ability to learn the business, then you've got it made. Otherwise, the learning curve can be steep for mere mortals.

    Cons

    If you're not patient, forget it. You'll only be frustrated. But if you're willing to do what they tell you, then you can last a long time. In the event of a layoff, I was told that you get a little severance, which is more than most companies.

    Advice to ManagementAdvice

    Management will decide. Nothing else is new here.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    One of the worst places I have ever been

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON part-time

    Pros

    Absolutely none at all. Nothing good about this company

    Cons

    Management treats company like personal piggy bank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Cliqueish, Inexperienced management, horrible pay, theey dont care about you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Study Start-Up Associate in Horsham, PA
    Former Employee - Study Start-Up Associate in Horsham, PA

    I worked at ICON full-time (more than an year)

    Pros

    You could wear jeans everyday. Benefits were okay.

    Cons

    No promottions for experience, all about the money no concerned with employee growth. Favoritism across the Study Start-Up department. Some receiving 2 promotions within 1 year. Very, very cliqueish, if you are not part of the in-crowd or cool with someone from the in-crowd you can forget about ever being promoted. No work/life balance, you are assigned more studies than can be handle by one individual, At ICON you are just a head count, nothing more. Important company information was passed via word of mouth prior to getting official notice from management.

    Advice to ManagementAdvice

    Upper Management needs to take a closer look at middle management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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