ICON Reviews

Updated August 21, 2014
Updated August 21, 2014
158 Reviews

2.8
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
33 Ratings

Review Highlights

Pros
  • Great benefits, great pay, good work/life balance, great people (in 13 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 14 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 10 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  North Wales, PA
    Former Employee - Administrative Assistant in North Wales, PA

    I worked at ICON full-time for more than 5 years

    Pros

    Great benefits, great pay, good work/life balance, great people

    Cons

    It's fast paced and intense at times but good outweighs the bad

    Advice to ManagementAdvice

    More incentive given to people with really intense projects would be helpful but overall it's a great place to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Very interesting Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Warrington, PA
    Former Employee - Administrative Assistant in Warrington, PA

    I worked at ICON as a contractor for less than a year

    Pros

    Good pay and benefits and company culture

    Cons

    none that I found out

    Advice to ManagementAdvice

    should hire high functioning contractors

    Recommends
    Positive Outlook
  3.  

    Out of all of the CRO's I've worked for, this is the one company that I absolutely love.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Great people to work with. Family-like atmosphere. People actually care about improving their processes and workflows. Negativity is minor.

    Cons

    High turnover rate due to many organizational changes.

    Advice to ManagementAdvice

    Use what works and stick to that.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Lots of knowledge and opportunities in clinical research field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Medical Technologist  in  Farmingdale, NY
    Current Employee - Medical Technologist in Farmingdale, NY

    I have been working at ICON

    Pros

    Acknowledgement, Respect for employees, Equality for benefit

    Cons

    Need to work overtime which is good to make money, and bad for family

    Advice to ManagementAdvice

    great effort by management to improve quality of work

    Recommends
    No opinion of CEO
  6.  

    Great place to work. Benefits are amazing. Management is great. Pay is ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Benefits and management are great

    Cons

    Pay is not that great.

    Advice to ManagementAdvice

    Offer a bonus or some other benefits to employees to boost morale.

    Recommends
    Approves of CEO
  7.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Dedicated to employees and growth

    Cons

    Need more focus on streamlining processes/efficiency

    Advice to ManagementAdvice

    listen to and focus on the customer

    Recommends
    Approves of CEO
  8.  

    Icon is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at ICON

    Pros

    The people who work at Icon are great people who get the job done. People are friendly and very helpful when you are new to teh area. They are organized and have very strict ways of dealing with organizational things. Many people have been tehre for a very long time and enjoy working for the company just like me. They train you on their systems- which are very good.

    Cons

    commute to location is not desirable. The traffic is awful going into Philadelphia but i don't want to sell my house to make the move just for the job because it is a horrible housing market.

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Approves of CEO
  9.  

    Friendliest Clinical Research Organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CRA  in  Barcelona (Spain)
    Current Employee - CRA in Barcelona (Spain)

    I have been working at ICON

    Pros

    Very friendly, good management, recognition of good job done

    Cons

    some departments, such as finance, can be chaotic to work with but in recent months things have improved. Expenses have to be paid out of your own pocket and then are reimbursed

    Advice to ManagementAdvice

    Pay expenses on time

    Recommends
  10.  

    Must be patient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Houston, TX
    Current Employee - Software Developer in Houston, TX

    I have been working at ICON full-time for more than 3 years

    Pros

    Great vacation time, European style. Salary increase is minimal, at least in my experience. Maybe some people are getting nice increases if they're a star. But from what I've heard, you have to leave and come back or have another offer in hand 'if' they're willing to counter to keep you, otherwise, don't hold your breath. If you have a mentor or a natural ability to learn the business, then you've got it made. Otherwise, the learning curve can be steep for mere mortals.

    Cons

    If you're not patient, forget it. You'll only be frustrated. But if you're willing to do what they tell you, then you can last a long time. In the event of a layoff, I was told that you get a little severance, which is more than most companies.

    Advice to ManagementAdvice

    Management will decide. Nothing else is new here.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great culture in place; need to work on better talent retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Trial Manager
    Current Employee - Clinical Trial Manager

    I have been working at ICON full-time for more than 8 years

    Pros

    Values & Culture. Respect personal needs and provide flexibility. Invest in training for its employees. Seek for continuous improvement and take the steps towards it.

    Cons

    Changes are sometimes not timely and clearly communicated.

    Advice to ManagementAdvice

    Make more efforts to keep the valuable employees.

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for ICON? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.