ICON Reviews

Updated August 25, 2015
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2.7
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ICON CEO Ciaran Murray
Ciaran Murray
83 Ratings

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Independence, good benefits and reasonable pay (in 15 reviews)

Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Pros and Cons

266 Employee Reviews

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  1. Work life at ICON

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Documentation Operations Specialist in Chennai (India)
    Current Employee - Technical Documentation Operations Specialist in Chennai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Team work, was commuting, direct communication with the client

    Cons

    Less exposure to other aspects of Learning

    Advice to Management

    More of employees benefitting courses and trainings


  2. Helpful (1)

    CTA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICON full-time

    Pros

    Work life balance and benefits were ok. PTO was awesome 3 weeks starting out.

    Cons

    EVERYTHING. management was awful and lacking. NO proper training. Sponsors were demanding and no real deadlines set until right before they're due. EU/APAC CTAs did nothing to help the US CTA or studies. NO career advancement for 1+ years (closer to 2)

    Advice to Management

    Change. or GTFO. you're awful. You lack actual leadership and follow through. You don't listen and you are micro managing


  3. Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Very friendly staff and managers, really try to help you out.

    Cons

    Knowing excel is a must.


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  5. Study Start Up Associate

    Current Employee - Study Start-Up Associate in Durham, NC
    Current Employee - Study Start-Up Associate in Durham, NC
    Recommends
    No opinion of CEO

    Pros

    Good Benefits, coworkers are willing to help you.

    Cons

    Salary hard to negotiate, they will try to lowball you.


  6. Sausage factory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at ICON full-time

    Pros

    Good benefits, good work life balance, nice people. Overall it is a pleasant enough place to work with a true global scope (ICR side).

    Cons

    Generally terrible support functions (HR, Finance...). Extremely bureaucratic and process oriented machine. Probably an excellent CRO, but they detroyed all the other businesses they acquired.

    Advice to Management

    Focus on your core business


  7. Helpful (7)

    Changing Times Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager, Clinical Operations in Philadelphia, PA
    Current Employee - Project Manager, Clinical Operations in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ICON full-time

    Pros

    Talented team members across departments unfortunately these people are starting to leave due to recent management decisions.

    Cons

    1) Management recently significantly reduced benefits without warning. 2) Annual increases are set up such that no one ever gets better than "meets expectations" and increases are rock bottom at an average of 1.8% for last 3-4 years. 3) ICON was once known for providing a very nicely balanced work/life workload. Not anymore! 4) Good employees are leaving at a steady rate causing instability for teams. Also, when a team member leaves it can be literally months before they are replaced. 5) ICON management does not support their employees from maniacal sponsors. 6) Systems are home grown and outdated.

    Advice to Management

    It's great that ICON is so ambitious to gain market shares aggressively over the next 5 years unfortunately you won't have the talent needed to run the store with the HR/benefits changes, outdated HR philosophies and treatment of employees.


  8. Helpful (2)

    RUN, don't walk, in the other directio - especially Language Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Language Services in Durham, NC
    Current Employee - Language Services in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    At this point, pretty much all the pros have been taken or diminished. The knowledge that the work ICON does helps people get cures is somewhat comforting. The timeoff policy at the outset looks generous, but considering how many hours you're required to put in to earn time off, even that is not really a pro anymore.

    Cons

    Currently, I have never seen morale this low in Language Services. Management just doubled the workload of our department, forcing client managers to become salespeople (on top of our already overwhelming workload), including doing cold calling, business presentations, etc, without giving us any training. They also expect us to do another full-time job I sales with no compensation. When concerns are expressed to the manager about a lack of time or training to do this successfully, the response is, "You have a bad attitude and need to manager your time better." Management comes in at 9 am and leaves at 4:30 pm, meanwhile employees regularly work 8 am to 7 pm due to overwhelming workload and no staff. No work-life balance whatsoever. The HR page says employees have the option to work from home, but management of Language Services will not allow anyone to work from home (except the Director, who works from home full-time). All the company values they profess to have are complete lip service. Health insurance costs go up by $100 per month each year. I have never seen a company so dedicated to taking the fun out of the workday for employees. No teambuilding, no events, just unnecessary rules and a ton of work.

    Advice to Management

    Your Language Services department is completely falling apart, from a morale standpoint. You don't give employees time to treat existing clients well, and you are expecting project managers with no sales experience at all to take on full-time sales responsibilities with no training, no support, and no compensation. This makes your company look unprofessional to outside potential clients and leads to employees who just want to leave the company and hate coming to work. Bad for business.


  9. Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good company, people are great to work with.

    Cons

    High stress environment, under resourced.


  10. business development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    big expanding company so lots of job positions

    Cons

    upper management, standard office politics to be found as with any global companyy

    Advice to Management

    reward good people and allow people to think outside the box


  11. Good company. Future unknown

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global PM in North Wales, PA
    Former Employee - Global PM in North Wales, PA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The people really are fantastic. Dedicated people drive the company forward

    Cons

    Utilization of talented people is lacking. Tends to advertise multiple systems that are advanced, however not available to the staff. Management seems to be making decisions that are best for the company and not relationships with sponsors leaving a bit of unknown for the future.

    Advice to Management

    Look to utilize staff in better ways



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