ICON

  www.iconplc.com
  www.iconplc.com

ICON Reviews

Updated December 13, 2014
Updated December 13, 2014
175 Reviews
2.4
175 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
47 Ratings

Review Highlights

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Carrier development opportunities, good benefits, friendly environment (in 15 reviews)


Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Senior CRA with all the responsibilities of CRA; feasibility, site initiation, site monitoring, site close-out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CRA in Helsinki, Southern Finland (Finland)
    Former Employee - Senior CRA in Helsinki, Southern Finland (Finland)

    I worked at ICON full-time (more than 5 years)

    Pros

    Salary and allowances such as car, fitness, lunch, pension.

    Cons

    Poor management of employees, poor career prospects. Ethically not sustainable as the workloads are too high and time to recover too short. The middle level managers do not share the responsibilities but blame the CRAs.

    Advice to ManagementAdvice

    Start to understand that the project manager carries all the responsibilities and not the ones who actually make the money by sacrificing their health .

    Doesn't Recommend
    Negative Outlook
  2.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Study Start-Up Associate
    Current Employee - Study Start-Up Associate

    I have been working at ICON

    Pros

    great benefits, ok pay, good work environment, excellent training opportunities

    Cons

    very little space for vertical movement, tiny pay raises which are based very little on performance, high turnover rate

    Advice to ManagementAdvice

    create more opportunities for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    You must be Irish to get senior roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON

    Pros

    Decent company top 5 CRO

    Cons

    Basically if you are Irish you will get top spots. Amazing that a Global company takes its leaders from a country the size of Connecticut. Let's face it, Ireland doesn't really have a Pharma industry. Net result, bad and untalented leadership team. Look at the Irish guy they just put in charge of Business Development - he is an accountant, can't make it up, but he is Irish so there you go.

    Advice to ManagementAdvice

    Promote some people on your corporate team from other countries.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Users

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager,
    Current Employee - Manager,

    I have been working at ICON full-time (less than an year)

    Pros

    1) Great Hi-Tech integration
    2) Location of office
    3) Remote Access

    Cons

    1) Directors point fingers at others & fail to listen to themselves on the phone
    2) Everyone walks around like it's the CIA, can't talk without someone thinking...
    3) Ireland based, Mgr spend 3 hours weekly pushing reports after they've been filtered

    Advice to ManagementAdvice

    EDC gets moved from one location to another based on meeting locations

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cta in Durham, NC
    Former Employee - Cta in Durham, NC

    I worked at ICON full-time (more than an year)

    Pros

    None may have the potential of learning if they have staff and time to train

    Cons

    Over worked and no career growth

    Advice to ManagementAdvice

    Stop lying to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    You know you're in trouble when the unofficial slogan is "The grass is not always greener on the other side".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CRA in Sydney (Australia)
    Current Employee - CRA in Sydney (Australia)

    I have been working at ICON full-time (more than 3 years)

    Pros

    -Onsite parking.
    -Great networking opportunities due to the constant staff influx/efflux.
    -Some staff are genuine hard workers.

    Cons

    -Lack of vision from management who don't listen to their staff but instead waste time on arbitrary 'emotional intelligence' meetings.
    -Far too many studies/sites per CRA. Expect studies to be constantly reshuffled too.
    -Payment system is extremely flawed. Expect to wait months before invoices get paid.
    -Sites often will get frustrated with you from the get go due site payment issues and the fact that you're probably the fourth CRA they've seen in a year.
    -CTMS is a dinosaur.
    -Metrics, metrics, metrics! This company only cares about increasing days onsite so their sponsors keep on doing business with them. CRAs therefore will have their FTE spread over as many studies as possible to keep their sponsor's costs down.
    -Promotions are given to undeserving workers (sometimes).
    -Pay is below industry standard.

    Advice to ManagementAdvice

    Show some initiative and reach out to higher management to address the high staff turn over. Spend less time on meetings so people can get on with their job and leave on time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Project Management Dept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Dublin, Dublin (Ireland)
    Former Employee - Project Manager in Dublin, Dublin (Ireland)

    I worked at ICON full-time (less than an year)

    Pros

    People on my level all were bright and friendly.

    Cons

    Micromanaged
    Poor pay
    No work life balance
    Long hours
    High staff turn over
    Archaic systems
    Bad atmosphere

    Advice to ManagementAdvice

    Initiate improvement projects and listen to employee ideas

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Everyday is a different adventure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Project Manager in New Philadelphia, PA
    Current Employee - Clinical Project Manager in New Philadelphia, PA

    I have been working at ICON full-time (less than an year)

    Pros

    The line management is wondeeful, supportive and knowledgeable. The processes are antiquated and fresh new ideas are needed.

    Cons

    Overworkes and too may administrative tasks.

    Advice to ManagementAdvice

    Listen to the people who work 'in the trenches"

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    ICON is a great place to start in the industry, get the experience and keep it moving!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Trial Assistant
    Current Employee - Clinical Trial Assistant

    I have been working at ICON full-time (more than 3 years)

    Pros

    Great work life balance. Very flexible.

    Cons

    Very little opportunity to advance your career and when the opportunity does come around, there are 60 plus applicants for 1 position. ICON forces employees to leave to make market pay.

    Advice to ManagementAdvice

    I would advise upper management to re-evaluate there business strategies for the individuals on the ground level. Opportunities need to be given to everyone and not just project management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Recommended with Reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Trial Manager in North Wales, PA
    Current Employee - Clinical Trial Manager in North Wales, PA

    I have been working at ICON full-time (more than an year)

    Pros

    Position is home-based. Great benefits, pay, and staff. Upper management recognizes the organizational problems and taking steps to fix them.

    Cons

    Too many metrics and systems that need to be checked and manually updated on a regular basis. On paper the workload is not bad but when you add in all of the manually checks & updates, it leads to a ton of work and frustration. There is a lot of staff turnover resulting in long hours covering work for the people who have left.

    Advice to ManagementAdvice

    Less metrics and streamline SOPs and processes.

    Recommends
    Positive Outlook
    Approves of CEO

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