ICON Reviews

Updated September 3, 2015
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2.7
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Recommend to a friend
Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
84 Ratings

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Independence, good benefits and reasonable pay (in 15 reviews)

Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Pros and Cons

270 Employee Reviews

Sort: Popular Rating Date
  1. Great people, great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON part-time

    Pros

    There are really great people that work for ICON and I love being in the team that I am in. There's always a real buzz about the office with everyone working hard for the same cause. What's important to remember when working for ICON is that our end result really does change lives. This is a key message that is delivered amongst all teams within ICON globally. You do not feel micro managed at ICON. I feel like you are given the responsibility to use your own initiative. They want you to develop within your role and will offer relevant training either in house or externally where necessary. I have definitely learnt a lot in the 5 years I have been at ICON.

    Cons

    Like all jobs, some longer hours are needed. But this is recognised with a more flexible working pattern and days off in lieu where it has been a very busy period.

    Advice to Management

    Better communication structure within teams would be beneficial, although this has really seen improvement the last 12months.


  2. watch out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook

    Pros

    chance to learn new technlogies

    Cons

    manager lied had me train apac technicians aawork/life balance No I trained my apac replacement


  3. Ok for a start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fresno, TX
    Current Employee - Anonymous Employee in Fresno, TX

    I have been working at ICON full-time (More than a year)

    Pros

    Great people. You can learn a lot

    Cons

    Management needs help with relating to employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Phoenixville, PA
    Former Employee - Accounting Clerk in Phoenixville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time (More than a year)

    Pros

    Benefits package was very well put together

    Cons

    Large company size which can make you feel like just another cog


  6. Work life at ICON

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Documentation Operations Specialist in Chennai (India)
    Current Employee - Technical Documentation Operations Specialist in Chennai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Team work, was commuting, direct communication with the client

    Cons

    Less exposure to other aspects of Learning

    Advice to Management

    More of employees benefitting courses and trainings


  7. Helpful (2)

    CTA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICON full-time

    Pros

    Work life balance and benefits were ok. PTO was awesome 3 weeks starting out.

    Cons

    EVERYTHING. management was awful and lacking. NO proper training. Sponsors were demanding and no real deadlines set until right before they're due. EU/APAC CTAs did nothing to help the US CTA or studies. NO career advancement for 1+ years (closer to 2)

    Advice to Management

    Change. or GTFO. you're awful. You lack actual leadership and follow through. You don't listen and you are micro managing


  8. Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Very friendly staff and managers, really try to help you out.

    Cons

    Knowing excel is a must.


  9. Study Start Up Associate

    Current Employee - Study Start-Up Associate in Durham, NC
    Current Employee - Study Start-Up Associate in Durham, NC
    Recommends
    No opinion of CEO

    Pros

    Good Benefits, coworkers are willing to help you.

    Cons

    Salary hard to negotiate, they will try to lowball you.


  10. Sausage factory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at ICON full-time

    Pros

    Good benefits, good work life balance, nice people. Overall it is a pleasant enough place to work with a true global scope (ICR side).

    Cons

    Generally terrible support functions (HR, Finance...). Extremely bureaucratic and process oriented machine. Probably an excellent CRO, but they detroyed all the other businesses they acquired.

    Advice to Management

    Focus on your core business


  11. Helpful (8)

    Changing Times Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager, Clinical Operations in Philadelphia, PA
    Current Employee - Project Manager, Clinical Operations in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ICON full-time

    Pros

    Talented team members across departments unfortunately these people are starting to leave due to recent management decisions.

    Cons

    1) Management recently significantly reduced benefits without warning. 2) Annual increases are set up such that no one ever gets better than "meets expectations" and increases are rock bottom at an average of 1.8% for last 3-4 years. 3) ICON was once known for providing a very nicely balanced work/life workload. Not anymore! 4) Good employees are leaving at a steady rate causing instability for teams. Also, when a team member leaves it can be literally months before they are replaced. 5) ICON management does not support their employees from maniacal sponsors. 6) Systems are home grown and outdated.

    Advice to Management

    It's great that ICON is so ambitious to gain market shares aggressively over the next 5 years unfortunately you won't have the talent needed to run the store with the HR/benefits changes, outdated HR philosophies and treatment of employees.



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