ICON Reviews

Updated July 24, 2015
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2.6
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ICON CEO Ciaran Murray
Ciaran Murray
77 Ratings

Pros
  • Work/life balance, benefits, training programs and advancement opportunities (in 14 reviews)

  • Independence, good benefits and reasonable pay (in 15 reviews)

Cons
  • There is little concern for work/life balance here anymore (in 11 reviews)

  • So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance (in 5 reviews)

More Pros and Cons

251 Employee Reviews

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  1. Helpful (1)

    Work life balance is non-existent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Benefits are top notch. Some managers are awesome.

    Cons

    They will work you to death if you don't live in a major city, plan to travel 80-90%. Metrics are everything to upper management regardless of any other needs or feedback from CRAs. Home grown CTMS system is antiquated, inefficient and opposite of productive and but is also where trip reports are written. Resourcing does not consider your location when they assign sites. Keep in mind that I have worked for only 1 sponsor since starting at ICON 3 years ago so my experience is solely based on this.

    Advice to Management

    Stop resourcing people just to 'fill' spots or align a study budget -figure out how to put the right CRAs in the right places and keep them happy so they don't leave. Sites hate us for this - they do not want to work with 10 different CRAs and their different styles over the course of 2 years or less.


  2. Clinical Trial Manager

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CTM
    Former Employee - CTM

    I worked at ICON full-time (More than 8 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    ICON is a solid company with good innovative ideas,

    Cons

    Management is disorganized, implementing changes without organization or planning. Career opportunities exist for employees in the US or EU, not in the other regions. They changed some benefits during the last years.


  3. Icon

    Current Employee - Trial Master File Owner in North Wales, PA
    Current Employee - Trial Master File Owner in North Wales, PA

    I have been working at ICON (More than a year)

    Pros

    Great benefits, and time off.

    Cons

    insufficient Pay, too many tasks given in too little time to complete.


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  5. Helpful (1)

    Disappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Wales, PA
    Former Employee - Anonymous Employee in North Wales, PA

    I worked at ICON full-time (More than 5 years)

    Pros

    Wonderful co-workers. Work from home

    Cons

    In 2015 the benefit package was changed. Medical coverage is not as good and people lost time off when they switched to PTO time. No room for advancement. Lack of support from upper management. Understaffed.

    Advice to Management

    Staff projects appropriately. Promote deserving, qualified employees. Better benefits. Keep in mind, the dedication and hard work of the average employee is what gives Icon a good reputation in the industry and keeps the business you have.


  6. Clinical Research Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRA II in San Antonio, TX
    Current Employee - CRA II in San Antonio, TX

    I have been working at ICON full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Company culture that values it's workforce as individuals, with a focus on work-life balance. The best benefits of any CRO. It seems as though the company has started focusing energy on employee retention and career growth. The company really tries to keep CRAs regional.

    Cons

    IT systems and work processes can be tedious and inefficient. There are significant resourcing shortages and delays on projects, but it's definitely project-specific. Management can be a mixed bag. I think this in part has to do with the system they have for career growth. Just because an individual has been with the company a long time, doesn't mean they should be a manager. It takes a unique personality to manage well. It's great that the company promotes from within, but the process would benefit from being less corporate and more talent-based.


  7. Helpful (2)

    Lost their way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Time off benefit was great. The people are wonderful to work with, always willing and able to assist, some of the best in the industry.

    Cons

    ICON has lost its way. I was a long time employee, and saw ICON grow from a place where opportunity was everywhere, employee growth was expected, and pay was good. Then everything changed. Understaffed to protect/increase profitability, nearly no growth from within, too much hiring from outside, and NO care for life/work balance. Working hard is good, but ICON takes advantage of that philosophy every day, pushing more work on already overstretched staff.

    Advice to Management

    Senior Management needs to recognize that the people they have working for them are some of the best in the industry, and maybe they deserve the same respect that the investors receive.


  8. Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specimen Processor in East Farmingdale, NY
    Former Employee - Specimen Processor in East Farmingdale, NY

    I worked at ICON

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay / Benefits, some decent co workers

    Cons

    Poor management, politics , favoritism

    Advice to Management

    This isn't Spanish People central. Please treat everyone equally.


  9. Very resistant to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good salary and flexible working for staff

    Cons

    Company is resistant to change, happy to try the same thing over and over again even if it has not been successful in the past


  10. Not what it used to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good training, excellent to start your career in clinical research, wonderful bunch of colleagues

    Cons

    Management completely disregards needs of employees, unpersonal environment, not a lot of reward for hard work (except for the shareholders), lots of burocracy and needless administration for insignificant things, lots of pressure without enough support, loyalty not rewarded at all.

    Advice to Management

    Instead of focusing on hauling new people in, try to focus more on keeping your current employees happy. Invest in proper support systems and departments (f.i. centralizing HR is a huge and expensive mistake). Try to take signals from employees seriously. Sometimes it pays back to invest in making life and work of the employees a little easier.


  11. Disillusioned

    Current Employee - Senior CRA in San Antonio, TX
    Current Employee - Senior CRA in San Antonio, TX

    I have been working at ICON full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good health benefits, 401K. Other CRAs are great to work with, also learn more from them than the horrible iLearn training management is so incredibly proud of.

    Cons

    Where do I start? Executives & management never listen. Only concern is the bottom line and their bonuses!

    Advice to Management

    Really listen to your employees, unless you want to lose your good CRAs so you can hire Quintiles CRAs. Better yet, just call Icon Quintiles II. Guess I'll be leaving which is really sad. I liked working here at one time.



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