ICSA Software International


ICSA Software International Reviews

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    High Turn-over, Disorganization, and Dissatisfaction. A tech company stuck in the 90's.

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    Former Employee - Support Specialist in Stratford, CT
    Former Employee - Support Specialist in Stratford, CT

    I worked at ICSA Software International full-time (more than an year)


    The office is casual unless a client is on-site. You can wear what you want to work within reason. There are great employees in the office who are genuine and friendly people, and a coffeemaker and free snacks.


    Where do I begin?

    ICSA is so disorganized, I am astonished that the company is still in business.

    They throw employees in the water with next to zero training. This reflects poorly on the company, as new hires have no idea what they're doing. The company ends up looking incompetent. This is due to high turnover and little oversight.

    They do not give regular raises or even a Christmas bonus, despite regular profits. Talented employees end up leaving after 1-3 years because of this.

    They don't allow employees to work remotely, despite the fact the entire job can be done remotely (and often is, as 80% of the company is located in the UK).

    The inability to even sometimes work remotely is a big point of contention since other software/tech companies give the option of occasionally working from a virtual office. This is traditionally one of the perks of working in tech!

    Regarding the company's standing -- The SaaS aspect ensures a constant flow of revenue. Clients are largely dissatisfied with the product, but the cost of switching to a different system is so exorbitant, they just suffer through it. Company morale is also low, as nearly every employee hates the software. Clients are often rude and difficult, but it is to be expected when working with a confusing and buggy product.

    The office is also a mess. They got rid of their Office Manager a while back, and it was a huge mistake. Confidential papers are just sitting out in the open, unfiled, and totally disorganized.

    Unfortunately, I just cannot recommend this company. They will take advantage of you until you leave.

    Advice to ManagementAdvice

    Look at your insanely high turnover and take it as a warning sign. Honor your employment contracts. If you're increasing the scope of duties, increase the compensation. Do not throw new employees "into the water" without any sort of training. It reflects poorly on the company, causes stress, and makes the company look incompetent. Step into the next century, and like most tech companies, allow high-performing employees the option of working remotely. Hire an Office Manager.

    Doesn't Recommend
    Negative Outlook

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