ICT Group

  www.ictgroup.com
  www.ictgroup.com

ICT Group Reviews

Updated July 10, 2014
Updated July 10, 2014
21 Reviews
3.0
21 Reviews
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Recommend to a friend
Approve of CEO
ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
15 Ratings

Employee Reviews

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  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICT Group full-time

    Pros

    The best way to improve customer service skills. Well trained. Everytime something new comes up immediately get trained.

    Cons

    Sometimes they put lot of pressure on you to get things correct. Instead of working out as a team.

    Neutral Outlook
  2.  

    Entry level call center work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Depew, NY
    Former Employee - Telephone Interviewer in Depew, NY

    I worked at ICT Group part-time (more than 3 years)

    Pros

    Good place to work if you're a student or if it's your second job, the hours can be flexible. Supervisors were down to earth and friendly if they knew you were there to work.

    Cons

    Not a ton of room for advancement. Sometimes available work hours could be very limited due to research projects that were not running. Pay was a few dollars above minimum wage for hourly phone reps.

    Advice to ManagementAdvice

    Give more opportunities to people that want to learn more and work hard to advance in the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    No Benefits, No care, No Concern for Employees Welfare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA

    I worked at ICT Group full-time (more than an year)

    Pros

    It was close to home and easy work.

    Cons

    Benefits were outrageously priced, non-competitive salaries, very little training.

    Advice to ManagementAdvice

    The company has since been sold, so they weren't doing many things right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Senior Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Project Manager in East Amherst, NY
    Current Employee - Client Services Project Manager in East Amherst, NY

    I have been working at ICT Group full-time (more than 8 years)

    Pros

    Got to meet and work for a large and diversified group of clients
    Got to see and learn the ins and outs of market research projects
    Great Benefits
    Steady growth in pay

    Cons

    hard deadlines in the research field require lots of last minute staff manipulation and constant contact with staff supervisors and clients to adjust resources and/ or quotas
    expectations in the data collection centers can be truly unrealistic and stressful when your not getting the expected responses in field work
    very low margin work for the company resulted in the entire market research division being downsized in 2008

    Advice to ManagementAdvice

    Not too much to add, as I understood the ideals and thought processes behind the work, but the overall expectations of the industry make this a very iffy proposition for any employer to keep profitable

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    ICT GROUP IS NOT GREAT UNLESS YOU WORK FOR THEIR CLIENTS DIRECTLY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA

    I worked at ICT Group

    Pros

    -You get experience as an outsourced employee for major companies if you have trouble getting in.

    Cons

    -We have to share computers.
    -Call Center enviroment that is all about numbers.
    -Can not use the net.

    Advice to ManagementAdvice

    - Close the main building and give employees their own desk. It's such a health risk.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Too top heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Newtown, PA
    Former Employee - Anonymous Employee in Newtown, PA

    I worked at ICT Group

    Pros

    easy commute - that's all i can say

    Cons

    too many chiefs and not enough indians

    Advice to ManagementAdvice

    scale down on the vp's not the workers

    Doesn't Recommend
    Disapproves of CEO
  8.  

    ICT is sweet job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Nurse in Langhorne, PA
    Current Employee - Nurse in Langhorne, PA

    I have been working at ICT Group

    Pros

    A fast growing, promoting from withing company with hands on supervisors and managers, detail information on job performance provided weekly. Workers are rewarded with bonus they earn each month, and also paid lunches, snacks and gifts. Free coffee. Paid training. Training provided on daily basis if needed. Close team mates. Hours are really flexible depening on what team you are on. Generally friendly and supportive atmosphere. Close parking. Buses nearby. Many handicapped workers. ICT seems to welcome the handicapped. Security. Breakroom. Vending machines. Covered smoking area. Pinic benches. Supervisors seem generally interested in you. All equipment provided at no cost to you. Causal business dress code. Sneakers and jeans on Fridays and weekends allowed and permitted many times during year. Open 24/7 so you can really work whenever you want. ICT attempts to accomandate when you want to work.

    Cons

    Overtime not generally available. Health insurance tied into how many hours you worked. No cell phones allowed in building. No inside smoking. Lockers are provided but some are hard to get into. No electric appliances allowed at desk. No place to plug anything in. You cubicle is shared by others who sometimes leave it messy. Have to go to big cheese supervisors to get otc meds. If you lose you badge it takes forever to get another one. No work sports teams like softball are available although there doesn't seem to be rules against it so if you want to start one you could ask. Suggestions taken but acted on slowly. Some supervisors are better informed then others.

    Advice to ManagementAdvice

    While it is wonderful to reward your 100/100 people. What about people who make their goals?

    Recommends
    Approves of CEO
  9.  

    Don't tell any jokes at ICT GROUP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Executive in Newtown, PA
    Current Employee - Sales Executive in Newtown, PA

    I have been working at ICT Group

    Pros

    The best reason to work at ICT Group is great if you are in the call center business. However, ICT Global Interactive is an 8 year startup within ICT GROUP, and will remain in that pattern until they get off their duffs and start promoting that business. They don't advertise, they don't go to trade shows, and the Group has no Vision.

    Cons

    Spineless management, no backbone or leadership and without the ability to support your fellow employees it just another corporation without stability. I feel sorry for the people that work under ICT Global Interactive.

    Advice to ManagementAdvice

    Get direction, make some sacrifice and support your employees

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Great for partime work ONLY!! Fair compensation. Lousy management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Conway, AR
    Former Employee - Customer Service Representative in Conway, AR

    I worked at ICT Group

    Pros

    ICT is great if you are a college student looking for part time work. There is no manual labor required. You sit at a computer the entire time you are working.

    Cons

    Managment is not flexible with your schedule. The time you request off 1 month in advance is never excepted. There are no benefits. The supervisors (your leaders) are often rude and some are incompetent. You deal with angry customers all day. You can expect to be cursed at or called outside of your name at least once a day.

    Advice to ManagementAdvice

    Train supervisors and management on the importance of a "team spirit" and leadership.

    Doesn't Recommend
    No opinion of CEO
  11.  

    You want to work here? Are you crazy?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Langhorne, PA
    Current Employee - Anonymous Employee in Langhorne, PA

    I have been working at ICT Group

    Pros

    It's local. I don't have to travel far to get to work every morning. I get along great with my coworkers. I've made a lot of new friends working here. That's about the only good thing I've gotten from working at ICT.

    Cons

    What are some of the downsides? Where do I start!? First, this company is as cheap as they come. I agree with the other reviewer that the computer equipment is outdated. That's because the systems budget is so small, there's never any money allocated to buy new equipment. The only time this company upgrades their equipment is when the clients demand new equipment or threaten to leave. Any time anyone suggests ways to improve the infrastructure with new technology, upper management shoots down the idea because they don't want to spend the money on it. They would rather be cheap and deal with old technology than to stay competitive with other companies.

    This company is too top heavy. It seems like every other day, someone is getting promoted to Vice President of something, but then upper management turns around and says there's no money in the budget to promote any of the hard workers. They think of us as grunts that are easily replaceable and don't feel there's any reason to pay us better or keep us happy. They would gladly get rid of talented workers in exchange for fresh, young people, right out of school that are willing to work for half the price. Whenever a spot opens up, they'd rather fill that position with some cheap labor overseas than hire someone that's knowledgeable and local. Pay is below par across the board. Nobody is making what they should be making. Employees are often leaving to go to another company to do the same job for much more money.

    As for the call centers themselves, the inmates seem to be running the asylum here. The computer equipment is often moved around, missing, or outright stolen without any disciplinary action taken. The other reviewer mentioned the computer equipment is in terrible shape. That's mainly because of the people using the equipment. If the reps didn't ruin the equipment, it wouldn't be in terrible shape. Perhaps if the supervisors actually supervised their reps, they would be catching them in the act of defacing company equipment and those people would be terminated.

    Those are just SOME of the downsides of working at ICT.

    Advice to ManagementAdvice

    First off, stop hiring so much senior management. We don't need 15 VPs in the same division. Spend that money on more workers. Everyone is stretched thin because there's no money to hire anyone new. More people means quicker service and shorter turnaround times. Second, do something to improve morale and make the real workers happy. Improve pay, benefits, maybe let us actually see a bonus from the profit the company makes. Finally, actually read these reviews and see there is a problem with this company. Don't just shrug it off as disgruntled employees that are unhappy. Use this as constructive criticism and change these problems to improve the company.

    Doesn't Recommend
    Disapproves of CEO

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