ICW Group Reviews

Current Employee – been working at ICW Group full-time for more than 3 years

Pros – ICW Group has plenty of caring and capable employees and first line managers and has built a solid foundation for taking on the harden market coming next few years. Has made significant progress toward establishing policies, processes, and standards in many areas. Outstanding culture and values can be seen in every corner of the company, with great mix of work and life.

Cons – IT still falls many years behind on technology and has a long way to go to become a leader in the industry. There is not enough emphasis being given to skill development and talent retention, which may prevent the company to become a great leader. Members of the engineering teams could use some more freedom in choosing the best solutions and technologies to fulfill the business needs, and encouragement in innovation to improve efficiency and ROI. But quite limited in career opportunities due to relatively not so large in size but rather lengthy history of the company.

Advice to Senior Management – Consider to share company profits with its employees such as awarding stocks and offering ESPP.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at ICW Group full-time for more than 3 years

Pros – Great place to learn insurance principles.

Cons – High tolerance for failure.
Small company with narrow-minded ambitions.
Unprofessional behaviors are tolerated.

Advice to Senior Management – Build a career path for your employees

No, I would not recommend this company to a friend

Current Employee – been working at ICW Group

Pros – Cafeteria food was good. Work schedule was good (8 - 4:30 M-F).

Cons – Immediate supervisor incompetent, lots of politics, unprofessional attitudes towards work.

Advice to Senior Management – Take a close look at who is at the helm in your company.

No, I would not recommend this company to a friend

Current Employee – been working at ICW Group

Pros – Good location most co-workers were nice.

Cons – Management was in way over there heads trying to deploy SAP last year.
As a result the rank and file IT professionals really suffered long hours a lot of stress
hopefully it is better now. Certain younger managers were very lazy arrogant, totally out to lunch and probably still there.

Advice to Senior Management – Good luck hopefully things have gotten better.

Yes, I would recommend this company to a friend

Former Employee – worked at ICW Group

Pros – The emplyees are generally very skilled
Great place to learn from others

Cons – IT management is lacking
Many people treading water waiting for another opportunity
Company is going nowhere

Advice to Senior Management – Try to listen to suggestions from those really doing the work

No, I would not recommend this company to a friend

Former Employee – worked at ICW Group

Pros – My fellow co-workers were pleasant.

Cons – Management does not know what they are doing running this company. They treat the hardest working employees terrible and reward others who don't do a good job.

No, I would not recommend this company to a friend

Former Employee – worked at ICW Group

Pros – - good benefits and time-off policy
- decent salary compared to peers
- reasonable work load

Cons – - unchallenging work environment.
- Upper management does not really understand the insurance business. The company is being run by actuaries who are fixated by numbers, and as such, do not understand that relationship management is part of doing business. Management wants to always "think outside of the box." However, before they can think outside of the box, they must know how to "think inside of the box" first.

Advice to Senior Management – Please hire real insurance professionals who understand the business to help you run the business.

No, I would not recommend this company to a friend

Current Employee – been working at ICW Group

Pros – Most co workers are great to work with. There is definitely opportunities for advancement in your career. ICW always tries to promote from within. Decent place to begin your career in claims.

Cons – Management doesn't listen to employee concerns. Depending on your position in claims and your supervisor, there is a definite problem with micromanaging. The assistants always have a backlog of work, and the responsible party would be the supervisor. When management makes a mistake they are afraid to admit where they went wrong. They just pretend that it didn't happen and keep going in the wrong direction.

Advice to Senior Management – LISTEN to your employees. Stop threatening them when they disagree with you and work with them to solve the problem. Stop spending unnecessary money on SAP and find something that actually is going to work. Pay your employees more or you will lose all your good employees.

Current Employee – been working at ICW Group

Pros – - Decent industry education program
- Friendly coworkers
- Lower management is somewhat more supportive
- A good company to start your insurance career, but you will probably move on

Cons – Management seems unfocused at times, and has tunnel vision at other times. The only constant fosus they seem to have is on the bottom line. They seem to look at employees as more of a liability than an asset. Management has no idea how the daily duties of the employees are executed, and constanly make decissions and changes that disrupt business and workflow. Upper management is out of touch with it's employee base; only showing up for their propaganda filled "Pep Rallies".

Advice to Senior Management – Try to focus a little more and shoot from the hip a little less. Think things through before making snap decission that have adverse results.

No, I would not recommend this company to a friend

Current Employee – been working at ICW Group

Pros – Young, Growing Company with established book of business in WC and Earthquake.
Currently Adapting new technologies (SAP) that will greatly improve efficiencies in the futue.

Cons – Top Down communication is lacking.
IT department has seen wild growth and decline because too many initiatives were taken on.

Advice to Senior Management – Keep employees aware of companies financial position and aware of senior managements expectations.
Be more visible and keep communication lines open.