IDEXX Laboratories, Inc.

  www.idexx.com
  www.idexx.com
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IDEXX Laboratories, Inc. Reviews

Updated September 16, 2014
Updated September 16, 2014
161 Reviews
3.2
161 Reviews
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Approve of CEO
IDEXX Laboratories, Inc. Chairman, President, and CEO Jon Ayers
Jon Ayers
112 Ratings

Review Highlights

Pros
  • The business is growing, pay is good, fellow employees bright and capable (in 6 reviews)

  • New collaborative work environment which allows employees to work freely in mobile space (in 9 reviews)


Cons
  • Claim to be pro-work/life balance but will not change your schedule at all (in 9 reviews)

  • Inexperienced local senior management (in 9 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Sub-clinical testing, business based instead of science based, management does not take responsibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Laboratory Technologist I  in  Baltimore, MD
    Former Employee - Medical Laboratory Technologist I in Baltimore, MD

    I worked at IDEXX Laboratories, Inc. full-time for less than a year

    Pros

    The pay is good, it's a large company, and they have decent benefits.

    Cons

    Gossip, intense racial politics, management refuses to take responsibility for their own mistakes. The company is concerned more with profits instead of getting good results. Long history of firing people as scapegoats and brushing problems under the rug. You may be offered vacation time, but you are not allowed to control when it happens. Chronically under-staffed. Upper management is only focused on the Westbrook offices.

    Advice to ManagementAdvice

    Do not fire your most talented people because they speak up about problems. Hire more people, take responsibility.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Bad lower level management creates a negative tone and significant stress on teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME

    I worked at IDEXX Laboratories, Inc. full-time for less than a year

    Pros

    The fitness center is absolutely awesome. The company seems to have a great market to work in and should continue to be financially successful.

    Cons

    The team dynamics were broken and very negative. The biggest problems were self inflicted, mostly by the managers who in turn blamed the team. I've worked for a number of different companies and managers and this was one of the worst experiences I have ever had.

    Advice to ManagementAdvice

    Recognize and resolve issues of bad management. Move from a 'stress' model to a 'cooperation' model.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Total lack of direction and communication is poor between departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Consultant  in  Clackamas, OR
    Former Employee - Customer Support Consultant in Clackamas, OR

    I worked at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    Health Insurance and a 401k plan.

    Cons

    Do not even consider working in the Customer Support department here if you have any ambition to move up at all, you will never get out of it. Poor management in this department who have no idea what you actually do and a Supervisor who only got their job because they refused to answer phones. Communication is totally lacking between departments and the corporate structure means that any chance, which is rare, is extremely slow. Stress levels extremely high and pay too low.

    Advice to ManagementAdvice

    Take the time and effort to listen to those that work for you and understand their needs instead of always putting the cart before the horse and just letting them get on with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Worst place to work very poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc. full-time for more than 3 years

    Pros

    Not many, maybe parking if you call that a pro

    Cons

    Poor advancement, the new hires start out at a better wage that employs that have been working for IDEXX form many years

    Advice to ManagementAdvice

    Offer better advancement, stop playing favourites, treat and pay your current employes better that the people who are just starting

    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Avoid this CESSPOOL!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    International teams are smart and fun to work with. The cafeteria and gym are good.
    That's all. Literally.

    Cons

    Terrible management. Major favoritism. Extremely cheap. HR will lowball you when you come in and give you meager raises (lower than cost of living increases). Disenchanting performance reviews. Unrealistic expectations with loads and loads of busywork.

    Advice to ManagementAdvice

    Remove your middle layer of management. They are wasting your money and your employees' time!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Nobody is accountable for anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Westbrook, ME
    Current Employee - Engineer in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than 3 years

    Pros

    Very laid back. Family friendly if you need some flex time. You could loaf off here forever, if that is what you are interested in

    Cons

    Difficult to advance internally, pay is mediocre at best. Crazy management directives assign you to projects and reassign you to other projects before you can complete the first. It's frustrating, and looking back on my 4 years there, not a lot of big "home runs" to put on a resume.

    My pay raise was knocked down because i was "highly compensated", and my pay is at the middle of the pay grade.

    Advice to ManagementAdvice

    Please realize that engineers are unique, and pooling engineers is crazy. I'm an electrical engineer, got pulled off of EE work to deal with plastic vendors & dimensions. This isn't at all satisfying or making me feel like I am even recognized as an individual.
    Annual "my voice" employee survey is nothing but lip service. Havent seen anything implemented. My group identified "low salary" three years running. Big Boss rephrased it as 'recognition' and proceeded to reward a few folks in the group with a couple of $10 cafeteria gift cards throughout the year. Would that make you feel better about pay?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Lack of upward mobility for lower level employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate Temp  in  Westbrook, ME
    Current Employee - Research Associate Temp in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. as a contractor for more than a year

    Pros

    Consistent work. Pay is average for the area. work 40+ hours a week. Ability to good above and beyond (No rewards for hard work)

    Cons

    Hard to get in. Lots of competition for low to average pay for the area. Will not call you back, need to know someone on the inside to get hired. Temp jobs are 2nd class employees. No upward mobility. Hard work is not rewarded. Politics are supreme, if you play the game you can get ahead.

    Advice to ManagementAdvice

    Create more full-time positions for long-term temps. The temps are not treated well and are first discarded even after showing years of loyalty and hard work furthering the company. Create avenues for advancement and ways to further education.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Long Temp Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scientific Research Associate III  in  Portland, ME
    Current Employee - Scientific Research Associate III in Portland, ME

    I have been working at IDEXX Laboratories, Inc. as a contractor for more than a year

    Pros

    Full forty hours a week

    Cons

    No Benefits whatsoever at all

    Advice to ManagementAdvice

    Get your temps hired full-time to positions. If someone has been there for over a year without benefits then that person deserves to either be hired on or let go. They shouldn't be prolonged in Limbo. Being a Temp is like being a second-class citizen. No fair treatment and overall no real perks of being the in the company at all. You can apply for jobs but your treatment is equal to any joe on the street. They prefer to hire out of state.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    poor management and no opportunity to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Tech  in  Eau Claire, WI
    Current Employee - Technical Support Tech in Eau Claire, WI

    I have been working at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    It is a good starter IT job

    Cons

    Pay. The new hires always get paid more then the people who have been there for a time, and management plays favorites

    Advice to ManagementAdvice

    Needs to treat your employees better.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    IDEXX Caste system is great if you are one of the "Nobles"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Disclosed  in  Westbrook, ME
    Current Employee - Not Disclosed in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    Abundant OT
    Free Food etc
    Not much else to say here...

    Cons

    No upward mobility
    EHS is a joke
    Facility is not codes compliant
    Management could not lead a one car funeral

    Advice to ManagementAdvice

    Realize that you are in way over your head, resign. At your next job, resolve to do what you say you are going to do. Too many broken promises handed down by "Mighty Obi-Wan's" who were fired from their last jobs. IDEXX is all about the caste system. If you are a noble in an upstairs office, you can waste the day away playing cribbage, solitaire, "working from home", looking things up online, doing no work and drawing a handsome pay. No responsibility AT ALL. God help you if you are part of the peasant class. Hard work, being held accountable for things that are not your fault, and fixing all the f-ups.

    The place is bulls*** but it beats digging ditches, barely. Someday IDEXX will either grow up or be bought out and may actually be a decent place to work. Right now cashflow is huge, and millions are wasted on stupid things like $900 office chairs and $4,000 furniture. Facility looks good but is , under the façade, very dated and in rough shape. Lipstick on the pig.

    Eventually will suffer the same fate as General Motors. IDEXX is like GM back in 1954. On top of the world and spending money like a drunken sailor. FAT middle and upper management that do nothing and take home a handsome pay.

    Everyone is afraid to stand up and call bulls***. The place is royally f-d up.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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