IDI Billing

  www.idibilling.com
  www.idibilling.com

IDI Billing Reviews

Updated November 13, 2014
Updated November 13, 2014
8 Reviews
4.1
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Donald Culeton
4 Ratings

Employee Reviews

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  1.  

    Great place to work and contribute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Victor, NY
    Current Employee - Anonymous Employee in Victor, NY

    I have been working at IDI Billing full-time

    Pros

    Very smart people who know their stuff and can be very creative in solving problems. There is also a good work-life balance and flexibility. The work is challenging and there is the opportunity to contribute directly on a regular basis. The telecom industry itself is fast-paced and never dull, something is always changing, which makes the work interesting.

    Cons

    Growth has been steady, but there is a lot of competition in the market. Some of the smaller departments don't add resources often, so there is have little opportunity to be promoted.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    No processes make costly and poor implementations make lost contracts results in stupid layoffs of good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Mgt in Victor, NY
    Current Employee - Project Mgt in Victor, NY

    I have been working at IDI Billing full-time (more than 3 years)

    Pros

    Small entreprenurial culture in a unique market with an opportunity to make a difference...if allowed to

    Cons

    Fragmented and chaotic work processes. Very frustrating trying to do the right thing and management doesnt want to hear it so employees protect their own butts and nothing gets better

    Advice to ManagementAdvice

    Hold yourself accountable for your failures instead of punishing your people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Close knit work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Technician in Victor, NY
    Current Employee - Service Desk Technician in Victor, NY

    I have been working at IDI Billing full-time (more than an year)

    Pros

    Working in a small company like IDI you develop a good relationship with your co-workers, the culture is great and I haven't had a negative experience yet. It's a fun work environment where everyone is friendly towards each other but all acknowledge that there is work to be done.

    Cons

    Often times in such a small company there can be an issue of work overload for some employees. This can make it difficult to get in contact with people when needing guidance or to discuss current or future projects.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best place I've ever worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Victor, NY
    Current Employee - Anonymous Employee in Victor, NY

    I have been working at IDI Billing full-time (more than 3 years)

    Pros

    The company is very family focused with a great work-life balance and fun to work at as well. Overall it has a focus on software development but everyone is acknowledged as being important to the overall health of the company. There are lots of ways to get recognized both internally and externally. Management at all levels have been very open to talk through things and are willing to work to make things better. Everyone acts like one big team pushing towards the common goal.

    Cons

    Growing pains have caused some hurt feelings and like someone else mentioned - the very low turnover rate makes it hard to advance quickly.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun, Friendly Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Victor, NY
    Former Employee - Anonymous Employee in Victor, NY

    I worked at IDI Billing full-time (more than 5 years)

    Pros

    Working at IDI feels very much like being part of a family. Employees are friendly and there is a very real sense of camaraderie. This is an engineering-driven organization, with significant marketing input to guide development initiatives. Benefits are excellent and pay is on par with similarly-sized organizations in the Rochester area. Management is very transparent about corporate finances despite being a privately held organization.

    Cons

    Because this is a relatively small organization with high employee satisfaction, churn is minimal (with the exception of the customer support department), so opportunities for advancement are very limited. Management style and quality varies throughout the company. Some managers are excellent, others micromanage or chase process improvements at the expense of productivity.

    Recommends
    Neutral Outlook
  7.  

    Great Place to work in !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Test Automation Engineer in Rochester, NY
    Former Employee - QA Test Automation Engineer in Rochester, NY

    I worked at IDI Billing as an intern (less than an year)

    Pros

    Chilled out work atmosphere , Cheerful co- workers , great work !

    Cons

    Mid - size company (if that deters anyone ;) ) , not a lot of youth in the company

    Advice to ManagementAdvice

    Start international hiring.

    Recommends
  8.  

    Flexible, Family Friendly Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Victor, NY
    Current Employee - Anonymous Employee in Victor, NY

    I have been working at IDI Billing full-time (more than an year)

    Pros

    Everyone who works here is interesting and friendly. There is a big emphasis on being family friendly - it's easy to get time off to go to doctor's appointments, take care of kids, etc. Because the company is smaller (under 200 people), you get to know everyone fairly well. It's a really great environment to work in overall.

    Cons

    The company is having some growing pains as it gets bigger - but overall they seem to be managing it fairly well.

    Recommends
    Positive Outlook
  9.  

    Extremely friendly work environment, fun place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDI Billing

    Pros

    people here are fun
    there are always company sponsored events every now and then which is nice

    Cons

    sometimes interns are not given challenging work unless asked for.

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